Sony VAIO VPCB11 Series User Manual Download

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161

Troubleshooting >
Recovery

Recovery

How can I create recovery discs?

You can create recovery discs using the

VAIO Recovery Center

. The discs are used to restore your computer system to its

factory default settings. For information on the

VAIO Recovery Center

, click

VAIO Recovery Center User Guide

under

Use

my VAIO

Help and Support

(page 5)

If your computer is not equipped with a built-in optical disc drive, you need to connect an external optical disc drive (not supplied).

How can I restore my computer system to its factory default settings?

There are two ways to recover your computer system: from recovery discs and from a recovery partition.

See the

VAIO Recovery Center User Guide

for more information. To access the

VAIO Recovery Center User Guide

, click

VAIO Recovery Center User Guide

under

Use my VAIO

Help and Support

(page 5)

How can I reinstall the original software and drivers?

You can restore the preinstalled software and drivers using the

VAIO Recovery Center

. For information on the

VAIO

Recovery Center

, click

VAIO Recovery Center User Guide

under

Use my VAIO

Help and Support

(page 5)

How do I check the volume of the recovery partition?

Your built-in storage device contains the recovery partition where the data for the system recovery is stored. To check the
volume of the recovery partition, follow these steps:

Click

Start

, right-click

Computer

, and select

Manage

Click

Disk Management

under

Storage

in the left pane.

The volume of the recovery partition and the total volume of the C drive are displayed in the

Disk 0

row in the center pane.

Summary of Contents for VAIO VPCB11 Series

Page 1: ...N User Guide Personal Computer VPCB11 Series ...

Page 2: ...s Memory Cards 53 Using the Internet 61 Using the Network LAN 62 Using the Wireless LAN 64 Using the Bluetooth Function 68 Using Fingerprint Authentication 73 Using the TPM 80 Using Peripheral Devices 87 Connecting a Docking Station 88 Connecting External Speakers or Headphones 96 Connecting an External Display 97 Selecting Display Modes 103 Using the Multiple Monitors Function 104 Connecting an E...

Page 3: ...ng the Built in Storage Device 148 Using Fingerprint Authentication 149 Using the TPM 150 Troubleshooting 151 Computer Operations 153 System Update Security 159 Recovery 161 Battery Pack 162 Built in Camera 164 Networking LAN Wireless LAN 166 Bluetooth Technology 169 Optical Discs 173 Display 178 Printing 182 Microphone 184 Speakers 185 Touch Pad 187 Keyboard 188 Floppy Disks 189 Audio Video 190 M...

Page 4: ...k slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the Sony online support web site at the following URLs For customers in USA http esupport sony com EN VAIO For customers in Canada http sony ca support For customers in Spanish speaking ...

Page 5: ... you need Get started with my VAIO Get help with Internet and wireless setup security setup personalizing your VAIO computer creating recovery discs and more Use my VAIO Access interactive help in the form of VAIO tutorials how to articles the VAIO technology page specifications and system and software information You can find useful documentation such as below VAIO User Guide This manual VAIO Rec...

Page 6: ...u on a specific program SmartWi Connection Utility Help Information about setting up Bluetooth wireless LAN GPS and wireless WAN functions Some features and options may not be available on your computer See the specifications to find out about the configuration of your computer To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utili...

Page 7: ...g solutions online For customers in USA http esupport sony com EN VAIO For customers in Canada http sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO LA For customers in Brazil http esupport sony com PT VAIO BR Operating system online support web site Your computer comes preinstalled with a Microsoft Windows operating system For oper...

Page 8: ...om the back panel or inside the battery compartment of your Sony VAIO computer The serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The hardware component or the software program that is causing the problem 5 A brief description of the problem 5 In Store Service Support available in USA only Make an appointment with a Sony certified techn...

Page 9: ...nt of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your fe...

Page 10: ... level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sl...

Page 11: ...ith your computer Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 12 About the Indicator Lights page 19 Connecting a Power Source page 20 Using the Battery Pack page 22 Shutting Down Your Computer Safely page 28 Using the Power Saving Modes page 29 Updating ...

Page 12: ...ontrols and Ports Take a moment to identify the controls and ports shown on the following pages The appearance of your computer may be different from those illustrated in this manual due to variations in specifications It may also vary in some countries or areas ...

Page 13: ... screen page 140 E Ambient light sensor page 180 Measures ambient light intensity for automatically adjusting the LCD brightness to an optimum level F Built in speakers stereo G Left button page 35 H Right button page 35 I Touch pad page 35 J Keyboard page 33 K Num lock indicator page 19 L Caps lock indicator page 19 M Scroll lock indicator page 19 N Fingerprint sensor page 73 ...

Page 14: ...ge 36 D Headphones jack page 96 E Microphone jack page 106 F Memory Stick slot page 46 G Media Access indicator page 19 H SD memory card slot page 57 I Charge indicator page 19 J Disc drive indicator page 19 K WIRELESS indicator page 19 Your computer supports both the standard size Memory Stick and the Duo size Memory Stick ...

Page 15: ...15 n N Getting Started Locating Controls and Ports Back A Battery connector page 22 ...

Page 16: ...s Right A USB ports page 107 B Optical disc drive page 38 C Drive eject button page 38 D Manual eject hole page 173 E Network LAN port page 62 F Power button Power indicator page 19 Compliant with the USB 2 0 standard and support high full low speeds ...

Page 17: ...0 B Security slot C Air vent D Monitor port 1 page 98 E HDMI output port page 100 F USB port 2 page 107 G ExpressCard 34 slot page 53 1 Not functional when your computer is attached to the docking station 2 Compliant with the USB 2 0 standard and supports high full low speeds ...

Page 18: ...18 n N Getting Started Locating Controls and Ports Bottom A Memory module compartment cover page 129 B Air vents C Docking station connector page 90 ...

Page 19: ...use Disc drive Illuminates while data access to the built in storage device or the optical disc drive is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Caps loc...

Page 20: ... AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station The shape of the...

Page 21: ...ter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that the AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 30 ...

Page 22: ...ttery Pack The battery pack supplied with your computer is not fully charged at the time of delivery Installing Removing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Page 23: ...compartment until the projection 2 on either side of the battery compartment fits into the U shaped cut 3 on either side of the battery pack 4 Push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch outward to secure the battery pack on the computer ...

Page 24: ...ack while the computer is in Sleep mode 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward put your fingertip underneath the tab 3 on the battery pack and lift the battery pack in the direction of the arrow and then slide it away from the computer This computer is designed to operate only with genuine So...

Page 25: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Page 26: ...ium ion battery pack and can be recharged any time Charging a partially discharged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life becomes short To avoid loss of data while the computer is running on the battery you should save your data frequently and ...

Page 27: ... Power Management and Battery Additionally you can enable the battery care function to extend the life of the battery pack Extending the Battery Life When your computer is running on battery power you can extend the battery life using the following methods Decrease the LCD brightness of your computer screen Use the power saving mode See Using the Power Saving Modes page 29 for more information Cha...

Page 28: ...t down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and the Shut down button 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 29: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Page 30: ...more than four seconds your computer will turn off automatically You will lose all unsaved data Using Hibernate Mode To activate Hibernate mode Press the Fn F12 keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the powe...

Page 31: ...matically notifies you of new updates for enhancing your computer s performance available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connected to the Inter...

Page 32: ...Pad page 35 Using Special function Buttons page 36 Using the Built in Camera page 37 Using the Optical Disc Drive page 38 Using Memory Stick page 46 Using Other Modules Memory Cards page 53 Using the Internet page 61 Using the Network LAN page 62 Using the Wireless LAN page 64 Using the Bluetooth Function page 68 Using Fingerprint Authentication page 73 Using the TPM page 80 ...

Page 33: ...o increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen an external display simultaneous output to both and multiple displays with both that function as a single des...

Page 34: ...he help file included with the VAIO Control Center for more information Fn F12 hibernation Provides the lowest level of power consumption When you execute this command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power button to turn on the power For detai...

Page 35: ...or pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice in a row Right click Press the right button 4 once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the l...

Page 36: ...mputer is equipped with special buttons to help you use specific functions of the computer Special function button Functions Muting button Turns the volume on and off S1 button Executes the task that is assigned to the button by default You can change the default assignment with the VAIO Control Center ...

Page 37: ...nstant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera To use the preinstalled image capture software 1 Click Start All Programs ArcSoft WebCam Companion 3 and WebCam Companion 3 2 Click your desired icon in the main window For detailed information on how to use t...

Page 38: ...rive You cannot use optical discs if you disable the optical disc drive in the BIOS setup screen To enable the drive follow the steps and the tip in Disabling Built in Devices page 124 Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer ...

Page 39: ...rive The drive tray slides out 3 Place a disc in the middle of the drive tray with the label side facing upward and gently push it down until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the bottom of the drive tray when placing removing a disc onto from the tray 4 Close the drive tray by pushing it in gently ...

Page 40: ...r VAIO Computer Using the Optical Disc Drive Do not remove the optical disc while your computer is in a power saving mode Sleep or Hibernate Be sure to bring the computer back into Normal mode before removing the disc ...

Page 41: ...ombo P P P P PR 5 P P PR PR PR PR PR P P 1 The DVD RW RAM disc drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Disc drive on your compu...

Page 42: ...supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings are required for some co...

Page 43: ...ayback you should follow these recommendations Some CD players and computer optical disc drives may not be able to play audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media You may not be able to play some Blu ray Disc content on your computer or th...

Page 44: ...e labeled on the discs or packages to indicate in which region and on what type of player you can play the disc If the region code indicates all you can play this disc in most regions of the world If the region code for your residence area is different from the label you cannot play the disc on your computer ...

Page 45: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Connect the AC adapter to the computer and close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc...

Page 46: ...u Use Memory Stick The Memory Stick slot on your computer can accommodate the following sizes and types of media Memory Stick Memory Stick Duo Memory Stick PRO Memory Stick PRO Duo Memory Stick PRO HG Duo The Memory Stick slot on your computer does not support 8 bit parallel data transfer high speed data transfer You cannot use Memory Stick if you disable the Memory Stick slot in the BIOS setup sc...

Page 47: ... clicks into place Do not force the media into the slot If Memory Stick does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will ...

Page 48: ... Before using Memory Stick Micro M2 be sure to insert it into an M2 Standard size adaptor or an M2 Duo adaptor If you insert the media directly into the Memory Stick slot without the adaptor you may not be able to remove it from the slot Memory Stick Micro in an M2 Duo adaptor may not operate properly if it is additionally inserted into a Memory Stick Duo adaptor ...

Page 49: ...rge volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Page 50: ...rmatting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the alloca...

Page 51: ...51 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Page 52: ...en inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use Memory Stick with the MagicGate logo to take advantage of this technology Except for your personal use it is against the copyri...

Page 53: ...ressCard Module Your computer is equipped with an ExpressCard 34 slot for transferring data among digital cameras camcorders music players and other audio video devices This slot can only accommodate an ExpressCard 34 34 mm wide module Referred to as the ExpressCard slot and the ExpressCard module in this manual ...

Page 54: ...ore you use the slot 1 Locate the ExpressCard slot 2 Push the ExpressCard slot protector so that the protector pops out 3 Gently take hold of the ExpressCard slot protector and pull it out of the slot 4 Hold the ExpressCard module with the arrow facing upward and pointing toward the slot 5 Carefully slide the ExpressCard module into the slot until it clicks into place Do not force it into the slot...

Page 55: ...her Modules Memory Cards If the module does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent driver software provided by the ExpressCard module manufacturer ...

Page 56: ...is off the Safely Remove Hardware and Eject Media icon is not displayed on the taskbar the hardware you want to unplug is not displayed in the Safely Remove Hardware and Eject Media window 1 Locate the ExpressCard slot 2 Click the Safely Remove Hardware and Eject Media icon on the taskbar 3 Select the hardware you want to unplug 4 Follow the on screen instructions for removing the ExpressCard modu...

Page 57: ...not use SD memory cards if you disable the SD memory card slot in the BIOS setup screen To enable the slot follow the steps and the tip in Disabling Built in Devices page 124 Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card For the latest information on compatible memory cards see Finding More abou...

Page 58: ...emory card slot 2 Hold the SD memory card with the arrow facing upward and pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Page 59: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 60: ...dia access indicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with...

Page 61: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 64 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Page 62: ...your network For detailed settings and devices required for LAN access ask your network administrator You cannot access LAN networks if you disable the network LAN port in the BIOS setup screen To enable the port follow the steps and the tip in Disabling Built in Devices page 124 You can connect your computer to any network without changing the default settings When your computer is attached to th...

Page 63: ...our computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line Private branch exchange PBX ...

Page 64: ... the configuration of your computer You cannot access wireless networks if you disable the wireless LAN function in the BIOS setup screen To enable the function follow the steps and the tip in Disabling Built in Devices page 124 WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standar...

Page 65: ...ons The communication speed and range may vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as f...

Page 66: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Page 67: ...LAN function To use the wireless LAN function you first need to set up the wireless LAN function Use the SmartWi Connection Utility to set up the wireless LAN function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Click Start All Programs and SmartWi Connection Utility 2 Click SmartWi Connection Utility Help ...

Page 68: ...ange of up to 33 feet 10 meters in an open area To use the Bluetooth function Be sure to turn on the WIRELESS switch before starting the Bluetooth function To use the Bluetooth function you first need to set up the Bluetooth function Use the SmartWi Connection Utility to set up the Bluetooth function See the SmartWi Connection Utility Help for more information To access this on screen guide 1 Clic...

Page 69: ...on you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain device...

Page 70: ...e a PDA a headset a mouse or a digital camera without the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search Windows Help and Support for Bluetooth information Be sure to turn on the WIRELESS switch before starting the Bluetooth function ...

Page 71: ... in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer with audio output from a connected Bl...

Page 72: ... with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with Bluetooth technology and is not a malfunction ...

Page 73: ...accounts passwords etc for web sites in the Password Bank you can substitute fingerprint authentication for entering information required to access the password protected web sites For detailed information see the help file included with the Protector Suite You may not be able to use the Password Bank feature depending on the web site you access Archive encryption File Safe feature to encrypt decr...

Page 74: ...assigned to one of your fingers with a registered fingerprint Once you have assigned an application to your finger you can launch the assigned application simply by swiping the finger across the fingerprint sensor Strong Password Generator function The Strong Password Generator function allows you to enhance computer security by generating a strong password resistant to dictionary attacks The gene...

Page 75: ...your computer Set the Windows password on your computer before registration See Setting the Windows Password page 116 for the detailed instructions To register a fingerprint 1 Click Start All Programs Protector Suite and Control Center 2 Read an end user license agreement thoroughly and click Accept 3 Follow the on screen instructions For detailed information see the help file ...

Page 76: ...ng Fingerprint Authentication If you have failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor ...

Page 77: ...er and or have your fingerprint s recognized if your finger is too dry or wet wrinkled injured dirty etc Register more than one fingerprint in case that the fingerprint sensor fails to recognize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep good recognition performance You can register only the limited number of fingerprints for loggin...

Page 78: ...g the Password page 110 For detailed information see the help file included with the Protector Suite Logging onto Windows If you have registered your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the registered finger across the fingerprint sensor when the Windows log on screen appears Power on Security feature...

Page 79: ...tered fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab 4 Press the m key to select Clear Fingerprint Data and press the Enter key 5 At the confirmation prompt...

Page 80: ...d Platform Module TPM provides your computer with basic security functions In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access TPMs are defined by Trusted Computing Group TCG and also called security chips ...

Page 81: ...folder created in the My Documents folder or the Documents folder on your account The Personal Secure Drive The Personal Secure Drive is a virtual drive that is created by using the Personal Secure Drive feature and automatically encrypts data that is saved to it Do not change the following settings on the View tab in the Folder Options window displayed by clicking Folder and search options from O...

Page 82: ...data With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are hidden by default Folders containing key files C ProgramData Infineon C Users All Users Infineon C Users All Users is a shortcut to C ProgramData C Users account AppData Roaming Infineon...

Page 83: ...up archive file Default file name SPSystemBackup xml or SPSystemBackup_ your computer name xml Storage folder for automatic backup archive files Folder name Fixed SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file SPSystemBackup_ your computer name The folder is created as the subfolder for SPSystemBackup_ your computer name xml file Emergency recovery token file...

Page 84: ...e Default file name SpBackupArchive xml PSD backup file Default file name Drive name Personal Secure Drive fsb Owner password backup file Default file name SpOwner_ your computer name tpm Protocol file Default file name SpProtocol_ your computer name _ user name domain name txt ...

Page 85: ...the Enter key 4 Press the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key You can also disable the TPM and clear the TPM configuration in the BIOS setup screen Before enabling the TPM be sure to set the power on and ...

Page 86: ...fessional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenan...

Page 87: ...the various ports on the computer Connecting a Docking Station page 88 Connecting External Speakers or Headphones page 96 Connecting an External Display page 97 Selecting Display Modes page 103 Using the Multiple Monitors Function page 104 Connecting an External Microphone page 106 Connecting a USB Device page 107 ...

Page 88: ...pplied with your computer and is available as an optional accessory Locating Ports on the Docking Station A DC IN indicator Illuminates while the docking station is powered B IN USE indicator page 93 C UNDOCK button page 93 D DC IN port page 90 E USB ports page 107 F Network LAN port 1000BASE T 100BASE TX 10BASE T page 62 G DVI D port page 98 H MONITOR port page 98 I Security slot Compliant with t...

Page 89: ...h the docking station Do not unplug the AC adapter from the docking station and the AC outlet while using the docking station This may cause data damage or hardware malfunctions Simultaneous use of the following ports is not possible HDMI output port on your computer DVI D port on the docking station MONITOR port on the docking station ...

Page 90: ...s attached to the docking station This may detach the docking station and cause damage to both units The monitor port on your computer is not functional when the computer is attached to the docking station Use the DVI D or MONITOR port on the docking station for connecting an external display 1 Disconnect all peripherals and the AC adapter from the computer 2 Plug one end of the power cord 1 into ...

Page 91: ... Peripheral Devices Connecting a Docking Station 4 Slide open the docking station connector cover on the bottom of the computer 5 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 92: ...92 n N Using Peripheral Devices Connecting a Docking Station 6 Gently push down the computer until it clicks into place 7 Turn on the computer ...

Page 93: ... lit may result in loss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your ...

Page 94: ...E indicator is unlit you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode brings the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode be sure to take your computer off the docking station Use of the computer while on the docking station may cause unstable ...

Page 95: ...button and Undock 2 Make sure that a message balloon appears and the IN USE indicator light turns off Then lift the computer off the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important that you close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get in...

Page 96: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 97: ...can connect an external display not supplied to your computer For example you can use the computer with a computer display or a projector Some features and options in this section may not be available on your computer Connect the power cord of your external display after connecting all other cables ...

Page 98: ...t a computer display or a projector The monitor port on your computer is not functional when the computer is attached to the docking station 1 Plug the power cord 1 of your external display or the projector into the AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer or the docking station with a display cable 3 3 If you want to connect a TFT DVI monitor...

Page 99: ...ng station If your computer has a non compliant monitor connected you will not be able to play or view any copyright protected content If the external computer display is equipped with an HDMI input port plug one end of an HDMI cable into the HDMI output port on the computer and the other end into the HDMI input port on the computer display To connect a TFT DVI monitor use an HDMI to DVI D adapter...

Page 100: ...For detailed instructions see How do I change the sound output device page 190 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 to the HDMI output port 3 on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system If a device driver other than the one provided by Sony is used the image...

Page 101: ...101 n N Using Peripheral Devices Connecting an External Display See the manual that came with your TV for more information on installation and use The HDMI cable carries both video and audio signals ...

Page 102: ...e the device for sound output For detailed instructions see How do I change the sound output device page 190 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 3 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other en...

Page 103: ...your computer screen and the external display or projector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys You can select a display mode with the Fn F7 keys See Combinations and Functions with the Fn Key page 33 for more information To select a display mode from th...

Page 104: ...ortions of your desktop across separate displays For example if you have an external display connected to the monitor port your computer screen and the external display can function as a single desktop You can move the cursor from one display to the other This allows you to drag objects such as an open application window or a toolbar from one display to the other ...

Page 105: ...er does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function or the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays or your software may not work properly 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Multiple Displays select Extend the...

Page 106: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 107: ...es if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 124 If the use of USB ports is restricted by the USB Access Restriction Setting utility you cannot use USB devices To change the setting see Restricting USB Access page 126 To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB devic...

Page 108: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 109: ...your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 110 Using Intel VT page 121 Using the VAIO Control Center page 122 Using the VAIO Power Management page 123 Protecting Data from Unauthorized Use page 124 Protecting the Hard Disk page 127 ...

Page 110: ...he computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the passw...

Page 111: ...nowing the password Entry of the hard disk password will be prompted along with the power on password if set after the VAIO logo appears to start your computer If you forget the hard disk password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the built in storage device will not be accessible There is NO RESET of this password You will have ...

Page 112: ... logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to...

Page 113: ...mputer and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 P...

Page 114: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Page 115: ...rs 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 116: ...In the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your ...

Page 117: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Page 118: ... then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters long including spaces 7 Enter the user password twice and press the Enter key The passw...

Page 119: ...word 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press t...

Page 120: ...ecurity to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when t...

Page 121: ... the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select Intel R Virtualization Technology or Intel R VT press the Enter key select Enabled and press the Enter key If the Advanced tab is not displayed in ...

Page 122: ...e included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a standard user Using the VAIO Status Monitor The VAIO Status Monitor utility allows you to check various settings such as the power management settings security settings and current usage of devices in the VAIO Status Monitor window To display the VAIO Status Monitor window...

Page 123: ...indicates what kind of power source you are currently using Click this icon to display the window that shows your power status To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan To change the power plan settings 1 Click Change plan settings on the right of your desired power plan in the Power Options window Change the...

Page 124: ...ta from Unauthorized Use Disabling Built in Devices You can use one of the BIOS functions to disable the following built in devices and prohibit external connections and communications USB Ports Memory Stick Slot SD Card Slot Optical Disc Drive Wireless LAN Device LAN Device Network LAN port ...

Page 125: ...mes when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select your desired built in device and press the Enter key 5 Press the M or m key to select Disabled and press the Enter key To enable the device select Enabled instead of Disabled 6 If you want to disable more built in devices repeat steps 4 and 5 for each device 7 Press the or key to select Exit selec...

Page 126: ... with administrative rights To use the USB Access Restriction Setting utility 1 Click Start All Programs and VAIO Control Center 2 Click Security and USB Access Restriction Setting The password authentication window appears The first time you use the USB Access Restriction Setting utility you need to set the password for authentication 3 Enter the password and click OK 4 Select an option as desire...

Page 127: ...ect your hard disk drive against shock hazards you must first activate the VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For more information see the help file included w...

Page 128: ... module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For assistance contact an authorized Sony Service Center To find the nearest center or agent see Finding More about Your VAIO Computer page 5 The type of module and the amount of memory installed on your computer may ...

Page 129: ...components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power sources battery pack and AC adapter a...

Page 130: ...the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Handle the memory module wit...

Page 131: ...hut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait about an hour until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 132: ... the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 133: ... memory module be sure to use the lower slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of...

Page 134: ...the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 135: ...36 Care and Maintenance Information page 139 Handling the LCD Screen page 140 Using the Power Source page 141 Handling Your Computer page 142 Handling the Built in Camera page 144 Handling Discs page 145 Using the Battery Pack page 146 Handling Memory Stick page 147 Handling the Built in Storage Device page 148 Using Fingerprint Authentication page 149 Using the TPM page 150 ...

Page 136: ...r time could result in discomfort or burns Use only specified peripheral equipment and interface cables Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To disconnect the cord pull it out by holding the plug Never pull the cord...

Page 137: ...lity in case of any losses or damages arising from The use of non genuine Sony battery packs or AC adapters with your VAIO computer The disassembly alteration of or tampering of any Sony battery pack Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock such as dropping...

Page 138: ...e potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use Memory Stick Keep Memory Stick and Memory Stick adaptors out of reach of children There is a risk of ...

Page 139: ...n Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray whic...

Page 140: ...ual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the m...

Page 141: ...th other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Page 142: ...mbient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Do not use cu...

Page 143: ...lid or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your com...

Page 144: ...e lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Page 145: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Page 146: ...e longer charging time Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully...

Page 147: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Page 148: ...the configuration of your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard...

Page 149: ...after the repair work the fingerprint templates will be lost You will have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongly...

Page 150: ...laced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the built in storage device before sending your computer for repair The built in storage device may be initialized ...

Page 151: ...y com EN VAIO For customers in Canada http www sony ca support For customers in Spanish speaking Latin American countries or areas http esupport sony com LA For customers in Brazil http esupport sony com PT VAIO BR Some features and options in this section may not be available on your computer Computer Operations page 153 System Update Security page 159 Recovery page 161 Battery Pack page 162 Buil...

Page 152: ...ng Display page 178 Printing page 182 Microphone page 184 Speakers page 185 Touch Pad page 187 Keyboard page 188 Floppy Disks page 189 Audio Video page 190 Memory Stick page 192 Peripherals page 193 Docking Station page 194 ...

Page 153: ...r strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug th...

Page 154: ...rt your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC a...

Page 155: ...elete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Page 156: ...s not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and re...

Page 157: ...hen restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game software does not work or it keeps crashing Check the web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO models ...

Page 158: ...o appears 3 Press the or key to select Boot 4 Press the M or m key to select the drive whose boot device order you want to change 5 Press the F5 or F6 key to change the boot device order 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk drive connecte...

Page 159: ...st security threats such as viruses The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start an...

Page 160: ...are program current with the latest updates from Symantec Corporation To download and install the latest security updates follow these steps Your computer must be connected to the Internet to download the updates 1 Click Start All Programs Norton Internet Security and LiveUpdate 2 Follow the on screen instructions to complete the updates ...

Page 161: ... Guide for more information To access the VAIO Recovery Center User Guide click VAIO Recovery Center User Guide under Use my VAIO in Help and Support page 5 How can I reinstall the original software and drivers You can restore the preinstalled software and drivers using the VAIO Recovery Center For information on the VAIO Recovery Center click VAIO Recovery Center User Guide under Use my VAIO in H...

Page 162: ...e the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life You can check the battery charge capacity...

Page 163: ...bled to extend the life of your battery pack on the VAIO Control Center Check the settings on the VAIO Control Center What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your compu...

Page 164: ... images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 139 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frames ...

Page 165: ...a images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfuncti...

Page 166: ...to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings 3 ...

Page 167: ... a LAN To enable the function or the port follow the steps and the tip in Disabling Built in Devices page 124 Why is the data transfer speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer...

Page 168: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 166 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Page 169: ...en the devices are within 33 feet 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it ma...

Page 170: ...ftware in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength however communication speed and connection range may be reduced Interference from other devices may also stop...

Page 171: ...luetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to...

Page 172: ... does not support SCMS T content protection you need to connect the device using the Advanced Audio Distribution Profile A2DP Follow these steps 1 Click Start and Devices and Printers 2 Right click the icon for the device that you want to connect using the A2DP and select Control 3 Click SCMS T Settings 4 Click to cancel the Connect to a device only if it supports SCMS T content protection check b...

Page 173: ...isc for dirt or damage If you need to clean the disc see Discs page 139 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button The optical disc drive on your computer may have been disabled in the BIOS setup screen Follow the steps and the tip in Disabling Built in Devices page 124 to enable the drive If the drive eject button d...

Page 174: ...s may cause loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 139 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the Fn F3 keys Keep pres...

Page 175: ...r computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompati...

Page 176: ... to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are ...

Page 177: ...do if my external optical disc drive does not work properly Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer If it is not connected the external optical disc drive may not work properly ...

Page 178: ...g the Power Saving Modes page 29 for more information Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 22 for more information If the display output is directed to the external display press th...

Page 179: ...while using video image software or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is enabled it may be activated during DVD playback and prevent the playback from running successfully Some screen savers have been found to even change the display r...

Page 180: ...e LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select Screen resolution and click Advanced Settings and...

Page 181: ...indows Aero To run Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select your desired theme from Aero Themes For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 182: ...mmunication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Properties 3 Click the Ports tab 4 Click to cancel the Enable bidirectional support check box 5 Click OK This disables the bidirectional communication functions of the printer such as da...

Page 183: ...rinting If the use of USB ports is restricted by the USB Access Restriction Setting utility you cannot use the printer connected to one of the USB ports on your computer To change the setting see Restricting USB Access page 126 ...

Page 184: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Page 185: ...information The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device ...

Page 186: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Page 187: ...F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If ...

Page 188: ...hese steps 1 Click Start and Control Panel 2 Click Clock Language and Region and then Change keyboards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check...

Page 189: ... computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protected You can either use a floppy disk that is not write protected or disable the write prot...

Page 190: ...e Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound...

Page 191: ...How do I change the sound output device page 190 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device supports 5 Click OK Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcor...

Page 192: ...ata or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 50 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory Stick Some versions of Memory Stick are equipped with an erasure prevention switch to protect data ...

Page 193: ...red device such as a mouse to test if the port is working at all USB hubs may prevent a device from working because of a power distribution failure We recommend you connect the device directly to your computer without a hub If you have disabled the USB ports in the BIOS setup screen you cannot use any connected USB devices To enable the ports follow the steps and the tip in Disabling Built in Devi...

Page 194: ... are using such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station When the battery pack is running out of power you cannot disconnect your computer from the docking station Charge the battery pack or shut down the computer and then try again Be sure to return to the originally logged on user before disconnecting your computer f...

Page 195: ...Intel Corporation in the United States and or other countries Microsoft Windows Windows Media Windows Mobile Windows NT Windows Vista BitLocker Outlook Excel MS DOS PowerPoint ReadyBoost Internet Explorer Aero Windows Live and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc and the Blu ray Disc logo are trad...

Page 196: ...demark of Dolby Laboratories Symantec the Symantec Logo and Norton Internet Security are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries All other names of systems products and services are trademarks of their respective owners In the manual the or marks may not be specified Features and specifications are subject to change without notic...

Page 197: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 198: ... 2010 Sony Corporation n ...

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