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Sony VAIO VGN-Z500 Series, User Manual

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Sony VAIO VGN-Z500 Series User Manual Download Page 171

Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before visiting the Sony online support Web site at the following URLs:

http://esupport.sony.com/EN/VAIO/

for customers in USA

http://www.sony.ca/support/

for customers in Canada

http://esupport.sony.com/ES/VAIO/

for customers in Spanish speaking Latin American countries or areas

http://esupport.sony.com/ES/VAIO/BR/

for customers in Brazil

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Computer

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System Security

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Battery

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Built-in MOTION EYE Camera

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Internet

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Pad

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Summary of Contents for VAIO VGN-Z500 Series

Page 1: ...N User Guide Personal Computer V G N Z 5 0 0 S e r i e s ...

Page 2: ...ttery Pack 24 Shutting Down Your Computer Safely 31 Using Your VAIO Computer 32 Using the Keyboard 33 Using the Touch Pad 34 Using Special function Buttons 35 Using the Built in MOTION EYE Camera 36 Using the Optical Disc Drive 39 Using the ExpressCard Module 49 Using the Memory Stick Media 52 Using Other Memory Cards 58 Using the Internet 61 Using Wireless LAN WLAN 63 Using the Bluetooth Function...

Page 3: ... Printer 103 Connecting an i LINK Device 104 Connecting to a Network LAN 106 Customizing Your VAIO Computer 108 Selecting Performance Modes 109 Setting the Password 110 Using Fingerprint Authentication 122 Using Trusted Platform Module TPM 130 Setting Up Your Computer with VAIO Control Center 140 Using VAIO Status Monitor 141 Using the Power Saving Modes 142 Managing Power with VAIO Power Manageme...

Page 4: ... 163 On Handling Discs 164 On Using the Battery Pack 165 On Using Headphones 167 On Handling Memory Stick Media 168 On Handling the Hard Disk 169 On Updating Your Computer 170 Troubleshooting 171 Computer 173 System Security 181 Battery 182 Built in MOTION EYE Camera 184 Internet 187 Networking 189 Bluetooth Technology 193 Optical Discs 197 Display 202 Printing 206 Microphone 207 ...

Page 5: ...ers 209 Touch Pad 211 Keyboard 212 Floppy Disks 213 Audio Video 214 Memory Stick Media 217 Peripherals 219 Docking Station 220 Support Options 221 Sony Support Information 222 Program Support Information 225 Trademarks 237 ...

Page 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Page 7: ...ctively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following Web sites http www energystar gov USA http www eu energystar org Europe This computer is designed based on the ENERGY STAR standards and delivered with the following power saving settings The LCD backlight is turned off automatically after inactivity of about 15 minutes The computer enters Sle...

Page 8: ...information on solving common problems To go to Web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online specifications describe the hardware and software configurations of your VAIO computer To view the online specifications 1 Connect to the Internet 2 Go to the Sony online support Web site a...

Page 9: ...tions 3 Click VAIO Recovery Center User Guide RAID Guide Selected models only Provides information about using RAID systems To access this on screen guide 1 Click Start and Help and Support 2 Click Manuals Specifications 3 Click Other Documents SmartWi Connection Utility Help Selected models only Provides information about setting up Bluetooth wireless LAN and wireless WAN functionalities To acces...

Page 10: ...ion and various links to VAIO online support Web sites Backup Recovery Find information on how to back up and restore your operating system system software and your personal data Wireless Networking Learn about wireless connections including Bluetooth Wireless technology and Wireless LAN Run utilities that include VAIO Media Setup and Windows Network and Sharing Center and access to wireless tutor...

Page 11: ...benefits Your computer will be registered with Sony Product Support You will receive an e coupon good for purchase of eligible accessories at SonyStyle com Extended Service Plan Sony VAIO products come with a 1 year Limited Warranty Protect your investment further by purchasing an optional Extended Service Plan ...

Page 12: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Page 13: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Page 14: ... Be sure to start up your computer with only the supplied accessories connected and set up your system Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturers instructions Locating Controls and Ports page 15 About the Indicator Lights page 21 Connecting a Power Source page 23 Using the Battery Pack page 24 Shutt...

Page 15: ... manual due to variations in specifications It may also vary in some countries or areas Front A Built in MOTION EYE camera page 36 B Built in MOTION EYE camera indicator page 21 C Num lock indicator page 21 D Caps lock indicator page 21 E Scroll lock indicator page 21 F LCD screen page 158 G Built in speakers stereo H Keyboard page 33 I Touch pad page 34 J Fingerprint sensor page 122 On selected m...

Page 16: ...c drive eject button page 35 F Charge indicator page 21 G Hard disk drive Optical disc drive indicator page 21 H Media Access indicator page 21 I WIRELESS indicator page 21 J SD memory card slot page 58 K Memory Stick slot page 52 L WIRELESS switch page 63 M Built in microphone monaural Your computer supports both standard and Duo size Memory Stick media ...

Page 17: ...17 n N Getting Started Back A Battery connector page 24 ...

Page 18: ...t 1 2 page 90 F Hi Speed USB USB 2 0 port 3 page 100 G Monitor port 2 4 page 86 H Power button Power indicator page 21 1 Available only when your computer is in SPEED mode 2 These two ports are mutually exclusive When one port has an external display connected the other is disabled 3 Supports high full low speeds 4 Disabled when the computer is attached to the docking station ...

Page 19: ...ork Ethernet port page 106 C Air vent D ExpressCard 34 slot page 49 E Security slot F Modem port page 61 G Hi Speed USB USB 2 0 port page 100 H i LINK 4 pin S400 port page 104 I Microphone jack page 99 J Headphones jack page 85 Supports high full low speeds ...

Page 20: ...20 n N Getting Started Bottom A Docking station connector page 79 B Air vents ...

Page 21: ...ide faster performance Optical disc drive Illuminates while data is being read from or written to the optical disc media When the indicator is off the optical disc media is not in use Hard disk drive Optical disc drive Illuminates while data is being read from or written to the built in flash memory the hard disk drive or the optical disc media Do not place the computer into Sleep mode or turn it ...

Page 22: ... one or more wireless options are enabled in the VAIO Smart Network window Your computer is equipped with a built in flash memory storage or a hard disk drive depending on the model you purchased See the online specifications to find out about your storage device configuration Indicator Functions ...

Page 23: ...rd into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time p...

Page 24: ...ack The battery pack supplied with your computer is not fully charged at the time of delivery Installing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Page 25: ...etting Started 3 Slide the battery pack diagonally into the battery compartment until the projections 2 on either side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack ...

Page 26: ... the compartment until it clicks into place 5 Slide the battery LOCK switch outward to secure the battery pack on the computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet This computer is designed to operate only with genuine Sony batteries ...

Page 27: ... desired maximum charge level see Using the Battery Care Function page 29 Charge the battery pack as described in this manual from your first battery charge Charge indicator light status Meaning Lit in orange The battery pack is charging Unlit The battery pack is in any of the following states Fully charged Completely out of power Removed Blinks along with the green power indicator light The batte...

Page 28: ...y discharged battery pack does not affect the battery life For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out when the computer ente...

Page 29: ...ograms and VAIO Control Center 2 Click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box in the right pane 4 Click Advanced 5 Select the desired maximum charge level 6 Click OK To check the battery wear level Follow steps 1 and 4 in To use the battery care function above and check detailed information If the battery wear level is high replace t...

Page 30: ...the battery pack while the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward hook your fingertip under the tab 3 on the battery pack and turn the battery pack in the direction of the arrow and then slide it away from the computer ...

Page 31: ... as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 32: ...3 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Built in MOTION EYE Camera page 36 Using the Optical Disc Drive page 39 Using the ExpressCard Module page 49 Using the Memory Stick Media page 52 Using Other Memory Cards page 58 Using the Internet page 61 Using Wireless LAN WLAN page 63 Using the Bluetooth Functionality page 71 ...

Page 33: ...or keep pressing Fn F5 Fn T F7 display output Toggles among your computer screen an external display and simultaneous output to both Fn F9 F10 zoom Changes the view size of your screen To make the screen view look smaller and further away zoom out press Fn F9 To make the screen view look bigger and closer zoom in press Fn F10 See the help file on VAIO Control Center for more information Fn F12 hib...

Page 34: ...ll be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the ...

Page 35: ...ick reference and the mirror image of the external display simultaneously on the computer To bring the computer back into Normal mode press this button once again The S2 button launches Windows Meeting Space The default button assignments may be different from the above In such a case you can change the assignments in the window for changing the S button assignments To display this window press an...

Page 36: ...conference using such software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before using the built in MOTION EYE camera The viewer...

Page 37: ...t 4 Click the Capture button below the displayed image The current image in the finder view is captured and its thumbnail image is added to the thumbnail view in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam Companion 2 provides many more ...

Page 38: ...displayed image to start movie recording 5 When finished click the Record Video button once again to stop movie recording The first scene of the captured movie is added to the thumbnail view in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window WebCam ...

Page 39: ...on the optical disc drive If the power supply to the optical disc drive is disabled by VAIO Power Management it will take a while to eject the drive tray Note that the substitute drive eject button is disabled when the optical disc drive is not powered When recovering your system turn on your computer and press the substitute drive eject button on the optical disc drive Insert your recovery disc i...

Page 40: ...l the disc clicks into place 4 Close the tray by pushing it in gently Do not remove the optical disc when your computer is in a power saving mode Sleep or Hibernate Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 41: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 42: ...mpliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 Supports writing data to BD R Version 1 1 discs...

Page 43: ...FTWARE CONFLICTS AND CAUSE SYSTEM HANGING For inquiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices circums...

Page 44: ...nti virus software before writing data to a disc Do not use memory resident utility software while writing data to a disc This may cause your computer to malfunction Before using your software application to burn discs make sure you exit and close all other applications Do not place your computer into either of the power saving modes while using the preinstalled software or any disc burning softwa...

Page 45: ...VD RAM media Do not use memory resident utility software to speed up disc access when playing a disc This may cause your computer to malfunction Do not place your computer into either of the power saving modes while your computer is playing a disc Region code indicators are labeled on the DVDs to indicate in which region and on what type of player you can play the disc If the DVD is labeled all th...

Page 46: ...appears click to select an option Copying Files to CDs To copy files to a disc Do not strike or shake your computer while writing data to a disc 1 Insert a disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the ...

Page 47: ...uctions on how to use the software see the help file on your DVD software Copying Files to DVDs To copy files to a disc 1 Connect the AC adapter to the computer 2 Close all running software applications 3 Insert a disc into the optical disc drive 4 If nothing appears on the desktop then click Start All Programs and the desired DVD burning software to copy files to the disc For instructions on how ...

Page 48: ...ctions on how to use the software see the help file on your software Copying Files to Blu ray Disc Media The Blu ray Disc writing function is available on selected models only See the online specifications to find out the type of your optical disc drive and then Reading and Writing Optical Discs page 41 to find out about the supported disc media To copy files to a Blu ray Disc media 1 Connect the ...

Page 49: ...meras camcorders music players and other audio video devices The former can accommodate either an ExpressCard 34 34mm wide or ExpressCard 54 54mm wide module as shown below and the latter an ExpressCard 34 module only Your computer is equipped with an ExpressCard 34 slot Referred to as the ExpressCard slot and the ExpressCard module in this manual ExpressCard 34 module ExpressCard 54 module ...

Page 50: ...or removing the ExpressCard module To insert an ExpressCard module 1 Locate the ExpressCard slot 2 Carefully slide the ExpressCard module into the slot until it clicks into place Do not force it into the slot If the module or adapter does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent software driver provided b...

Page 51: ...ssCard module To remove an ExpressCard module when your computer is off skip steps 1 to 4 1 Double click the Safely Remove Hardware icon on the taskbar 2 Select the hardware you want to unplug 3 Click Stop 4 Follow the on screen instructions to remove the ExpressCard module 5 Push in the ExpressCard module toward the computer so that the module pops out 6 Gently take hold of the ExpressCard module...

Page 52: ...tick media is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 53: ...nd compatible with Sony branded Memory Stick media with capacity of up to 16 GB that are available as of January 2008 However not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection...

Page 54: ... arrow facing upward and pointing toward the Memory Stick slot 3 Carefully slide the Memory Stick media into the slot until it clicks into place The Memory Stick media is automatically detected by your system and the contents on the Memory Stick media are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick media icon ...

Page 55: ...orce the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Improper insertion of the media may damage both your computer and the media To view the contents on the Memory Stick media 1 Click Start and Computer to open the Computer window 2 Double click the Memory Stick media icon to view the list of data files saved in the...

Page 56: ...a Do not remove the Memory Stick media from the slot while formatting the media This could cause a malfunction 1 Carefully slide the Memory Stick media into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick media icon and select Format 4 Click Restore device defaults The size of the allocation unit and file system may change D...

Page 57: ...the computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Page 58: ...as of January 2008 However not all memory card media that meet the same specifications as the compatible media are guaranteed of compatibility Always insert the correct memory card into the SD memory card slot SD memory cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 16 GB have been tested and found compatible with your computer The SD memory card slot on your comput...

Page 59: ...the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 60: ...rd while the Media Access indicator light is on If you do the card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator light is off 2 Push in the memory card toward the computer The memory card ejects 3 Pull the memory card out of the slot ...

Page 61: ...lug one end of the phone cable 1 into the modem port on the computer 2 Plug the other end into the wall jack 2 Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal mod...

Page 62: ... To set up a dial up connection to the Internet 1 Click Start and Control Panel 2 Click Connect to the Internet under Network and Internet The Connect to the Internet window appears 3 Click Dial up 4 Follow the on screen instructions ...

Page 63: ...y and roaming You can still access information Internet intranet and network resources even in the middle of a meeting or as you move from one place to another You can communicate without an access point which means that you can communicate with a limited number of computers ad hoc Or you can communicate through an access point which allows you to create a full infrastructure network Wireless WAN ...

Page 64: ...he second generation of WPA provides stronger data protection and network access control and is also designed to secure all versions of 802 11 devices including 802 11b 802 11a 802 11g and 802 11n draft standard multi band and multi mode In addition based on the ratified IEEE 802 11i standard WPA2 provides government grade security by implementing the National Institute of Standards and Technology...

Page 65: ...n such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between such devices the radio conditions the ambient environment that includes existence of walls and materials of such w...

Page 66: ...t Ad hoc An ad hoc network is a network in which a LAN is created only by the wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Page 67: ...reless option s in the VAIO Smart Network window Make sure the WIRELESS indicator is lit 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network on the left pane The Set up a connection or network window appears 6 Select an option to specify the ad hoc network settings and click Next 7 Follow the on screen instructions...

Page 68: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Page 69: ...dicator is lit 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be between 8 and 63 alphanumeric characters long or up to 64 characters long using numbers from 0 to 9 and letters from A to F See the online specifications to ...

Page 70: ...LAN Communication To stop wireless LAN communication Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LAN functionality while accessing remote documents files or resources may result in data loss ...

Page 71: ... range in open space Wireless WAN models See the SmartWi Connection Utility Help for setting up Bluetooth functionality For instructions on how to access the SmartWi Connection Utility Help see Non printed Documentation page 8 Other models See the following for setting up Bluetooth functionality To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Click the button next to or above the...

Page 72: ... same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performanc...

Page 73: ...ral characteristics of Bluetooth technology connecting multiple Bluetooth devices to your computer may cause bandwidth congestion resulting in poor performance of the devices Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can avoid any anonymous Bluetooth devi...

Page 74: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 75: ...d using the Bluetooth functionality search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Page 76: ... Station page 77 Connecting External Speakers page 85 Connecting an External Display page 86 Selecting Display Modes page 93 Using the Multiple Monitors Function page 96 Connecting an External Microphone page 99 Connecting a Universal Serial Bus USB Device page 100 Connecting a Printer page 103 Connecting an i LINK Device page 104 Connecting to a Network LAN page 106 ...

Page 77: ...a Docking Station Attaching a docking station enables you to connect additional peripherals to your computer such as a printer and an external display A docking station is not supplied with your computer and is available as an optional accessory ...

Page 78: ...dware malfunctions Simultaneous use of the HDMI port on your computer and the DVI D port on the docking station is not possible A DC IN indicator Illuminates when the docking station is powered B IN USE indicator page 82 C UNDOCK button page 82 D DC IN port page 79 E Network Ethernet port 1000BASE T 100BASE TX 10BASE T page 106 F Hi Speed USB USB 2 0 ports 1 page 100 G DVI D port 2 page 86 H MONIT...

Page 79: ...pter supplied with your computer Do not move your computer while attached to the docking station this may detach the docking station and cause damage to both units 1 Disconnect all peripherals from the computer 2 Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC outlet 3 Plug the cable connected to the AC adapter 2 into the DC IN port 3 on the docking station 4 4 ...

Page 80: ...80 n N Using Peripheral Devices 5 Slide open the docking station connector cover on the bottom of the computer 6 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 81: ...81 n N Using Peripheral Devices 7 Gently push down the computer until it clicks into place 8 Turn on the computer ...

Page 82: ...ss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your computer from the doc...

Page 83: ... you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode returns the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode be sure to remove your computer from the docking station Use of the computer still on the docking station may cause unstable operations ...

Page 84: ...ure that a message balloon appears and the IN USE indicator turns off and then lift the computer away from the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important to close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get inside and damage the computer...

Page 85: ... external speakers 1 Plug the speaker cable 1 not supplied into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 86: ...e HDMI port on your computer and the DVI D port on the docking station are available only when your computer is in SPEED mode If you connect an HDMI cable to the HDMI port on your computer or a display cable to the DVI D port on the docking station when your computer is in STAMINA mode a confirmation window appears Follow the on screen instructions to change the performance mode to SPEED mode 1 If...

Page 87: ...ompliant monitor to the HDMI port on your computer or the DVI D port on the docking station to view the copyright protected contents If your computer has a non compliant monitor connected you will not be able to play or view any copyright protected contents DVI D stands for Digital Visual Interface Digital It is a type of DVI connector that supports only digital video signals no analog video signa...

Page 88: ...t on your computer is disabled when the computer is attached to the docking station or an external display is connected to the HDMI port 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug the speaker cable 4 not supplied into the headphones jack 5 i on the c...

Page 89: ...89 n N Using Peripheral Devices ...

Page 90: ... to the HDMI port on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system If a device driver other than the one provided by Sony is used the image will not be displayed and the audio will not be heard Always use the device driver provided by Sony for updates See the manual that came with your TV for more information on...

Page 91: ...the device connected to the HDMI port you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Playback tab select the desired device for sound output and click Set Default ...

Page 92: ...sabled when the computer is attached to the docking station or an external display is connected to the HDMI port 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the computer or on the docking station 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the aud...

Page 93: ...ch display to be used as the primary monitor when an external display desktop monitor etc is connected to your computer If you want to work on your computer screen and the external display at the same time see Using the Multiple Monitors Function page 96 for more information ...

Page 94: ...y Settings 3 Follow the on screen instructions to change the settings For selecting a video controller see Selecting Performance Modes page 109 You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your external display or projector Before turning on your computer turn on the external display When us...

Page 95: ...ng Performance Modes page 109 You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of your external display or projector Before turning on your computer turn on the external display ...

Page 96: ...drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to Norm...

Page 97: ... video controller see Selecting Performance Modes page 109 You can also change one of the S button assignments to activate the Multiple Monitors mode with the corresponding S button To change the S button assignments press and hold any S button to display the window for changing the assignment For details on the S buttons see Using Special function Buttons page 35 Additionally you can set the disp...

Page 98: ...ivate the Multiple Monitors mode with the corresponding S button To change the S button assignments press and hold any S button to display the window for changing the assignment For details on the S buttons see Using Special function Buttons page 35 Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors mode ...

Page 99: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 100: ...hen moving the computer with USB devices connected avoid any shock or force to the USB ports Do not put the computer into a bag or carrying case when it has USB devices connected Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug the USB mouse cable 2 into the USB port You can now use your USB mouse not supplied 3 ...

Page 101: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Page 102: ...he computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disco...

Page 103: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 104: ...ver the actual transfer rate depends on the transfer rate of the external device The optional i LINK cables may not be available in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection varies depending on the software applications operating system and i LINK compatible devices you use See the manual that came with your software fo...

Page 105: ...uter and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick media when using an i LINK connection ...

Page 106: ... network Ethernet port on the computer or the optional docking station and the other end to your network For detailed settings and devices needed to connect to the network ask your network administrator Your computer can be connected to the network with the default settings When your computer is attached to the optional docking station you need to select which network Ethernet port to use Follow t...

Page 107: ...tor is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange Do not plug a telephone cable into the network Ethernet port ...

Page 108: ...he look of your Sony software and utilities etc Selecting Performance Modes page 109 Setting the Password page 110 Using Fingerprint Authentication page 122 Using Trusted Platform Module TPM page 130 Setting Up Your Computer with VAIO Control Center page 140 Using VAIO Status Monitor page 141 Using the Power Saving Modes page 142 Managing Power with VAIO Power Management page 147 Protecting the Ha...

Page 109: ...e noise or flicker This is normal and does not indicate a malfunction To cancel the switching process set the performance selector switch back to its original position STAMINA mode Uses the Intel Graphics Media Accelerator and disables some hardware devices on your computer to conserve battery power SPEED mode Uses the NVIDIA video controller to provide faster performance The HDMI port on your com...

Page 110: ...in flash memory storage or hard disk drive If you set the hard disk password other users will not be able to access the data without knowing the password even if the password protected flash memory storage or hard disk drive is removed from your computer and is installed in another computer Your computer is equipped with a built in flash memory storage or a hard disk drive depending on the model y...

Page 111: ...the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Make sure not to forget the password Write down your password and keep it safe and private from other people If you forget the power on password and need assistance to reset it a password reset fee will be charged and you...

Page 112: ...elect Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key to select...

Page 113: ...key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to selec...

Page 114: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 115: ...word and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key t...

Page 116: ... VAIO logo appears The hard disk password is not available on the models with the RAID configuration Those models are equipped with two built in flash memory storages See the online specifications to find out about your storage device configuration You cannot start your computer with the master password If you forget the master password or the keyboard fails which is critical to password entry no ...

Page 117: ...sk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters including spaces long 7 Enter the user password twice and press the Enter key The password should be up to 32 alphanumeric c...

Page 118: ...ord 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press th...

Page 119: ... Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success message app...

Page 120: ... set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 122 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click ...

Page 121: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Page 122: ...age 127 If you have set the power on password page 111 and or the hard disk password page 116 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick Web site access page 128 You can substitute fingerprint authentication for entering information user accounts passwords etc required to access the password protected Web sites File Safe fea...

Page 123: ...roll them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data enrolled on the fingerprint sensor a...

Page 124: ...d instructions To enroll a fingerprint Up to 10 fingerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center 2 Click Fingerprints and Init...

Page 125: ...125 n N Customizing Your VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Page 126: ... slow Let the fingerprint sensor take about one second to scan your fingerprint You may not be able to enroll and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled ...

Page 127: ... page 110 For detailed information see the help file on Protector Suite QL Logging onto Windows If you have enrolled your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on screen appears Power on Security feature If you h...

Page 128: ...e and or folder for protection against unauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information see the help file on Protector Suite QL Using the Application Launcher The application launcher feature is available on...

Page 129: ... flash memory storage or hard disk drive Your computer is equipped with a built in flash memory storage or a hard disk drive depending on the model you purchased See the online specifications to find out about your storage device configuration To erase the enrolled fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the com...

Page 130: ... Trusted Platform Module TPM provides your computer with basic security functions In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access TPMs are defined by Trusted Computing Group TCG and also called security chips ...

Page 131: ...l also be replaced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the hard disk drive before sending your computer for repair The hard disk drive may be initialized and...

Page 132: ...functionality has been enabled in user initialization process With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C us...

Page 133: ...rfolder Documents Security Platform window Storage folder for automatic backup data Default folder name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for restoring the TPM configuration Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default pat...

Page 134: ...them Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Page 135: ...s the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key Before enabling the TPM be sure to set the power on and hard disk passwords to protect against unauthorized modification of the TPM configuration If the TPM is en...

Page 136: ...onal Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenance an...

Page 137: ...ge before enabling BitLocker Drive Encryption If you enable it without initializing the TPM a TPM owner password is not generated so you will not be able to configure the Infineon TPM Professional Package The Infineon TPM Professional Package does not make a backup copy of a file recovery password for BitLocker Drive Encryption An additional BitLocker system partition S drive has been pre configur...

Page 138: ...y to select Enable and then the Enter key 5 Press the or key to select Boot and then select Enabled for External Device Boot 6 Press the M or m key to select Boot Priority and then the Enter key 7 Press the F5 or F6 key to change the boot device order so that Internal Hard Disk is listed higher than External Device You need to move Internal Optical Drive to the top of the list to recover the compu...

Page 139: ...ur VAIO Computer Updating your BIOS with updating software such as VAIO Update changes the BIOS settings back to the default You need to repeat the steps above again It takes several hours to complete the encryption process ...

Page 140: ...em behavior To use VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file on VAIO Control Center Some of the control items will not be visible if you open VAIO Control Center as a standard user ...

Page 141: ...s and current usage of devices in the VAIO Status Monitor window To display the VAIO Status Monitor window 1 Click Start All Programs and VAIO Control Center 2 Click System Information and VAIO Status Monitor 3 Click Advanced in the right pane You can change the settings for certain items in the VAIO Status Monitor window To change the settings select the desired item and click Settings ...

Page 142: ...computer will automatically enter Hibernate mode if the remaining battery life becomes short regardless of the power management setting you select If the battery level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use Th...

Page 143: ... next to the Lock button and Sleep When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs down while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save y...

Page 144: ...Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Page 145: ...our storage device configuration If you do not intend to use your computer for a long period of time place the computer into Hibernate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer ...

Page 146: ...mode Press the power button The computer returns to its normal state If you press and hold the power button for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode ...

Page 147: ...ars on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management functionality is added to the Windows Power Options Properties To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan...

Page 148: ...ower scheme Select the desired power scheme from the drop down list on VAIO Power Management Viewer To view performance with the power scheme modified with VAIO Power Management When both VAIO Power Management and VAIO Power Management Viewer are running VAIO Power Management Viewer shows performance with the power scheme that was modified with VAIO Power Management Use VAIO Power Management to se...

Page 149: ...D Protection utility Activating VAIO HDD Protection To protect your hard disk drive against shock hazards you must first activate VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Cli...

Page 150: ...u should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online specifications For assistance contact an authorized Sony Service Center To fin...

Page 151: ... The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power sources battery pack and AC adapter and from any telecommunication links networks or modems before y...

Page 152: ...and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Handle the memory module with care To avo...

Page 153: ...wn the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 154: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 155: ...rd If you want to install only one memory module be sure to use the lower slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of the computer 11 Reinstall the battery pack and turn on the computer ...

Page 156: ...ory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Page 157: ... Screen page 158 On Using the Power Source page 159 On Handling Your Computer page 160 On Using the Built in MOTION EYE Camera page 162 On Handling Floppy Disks page 163 On Handling Discs page 164 On Using the Battery Pack page 165 On Using Headphones page 167 On Handling Memory Stick Media page 168 On Handling the Hard Disk page 169 On Updating Your Computer page 170 ...

Page 158: ...images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and does not indicate a malfunction Avoid rubbing the LCD scr...

Page 159: ...udden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outle...

Page 160: ...a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 95 F 35 C or less than 41 F 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunct...

Page 161: ... authorized Sony Service Center To find the nearest center or agent see Sony Support Information page 222 Make sure you disconnect the power cord and remove the battery pack before cleaning your computer To avoid losing data when your computer is damaged back up your data regularly Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your computer The LCD...

Page 162: ...f the built in MOTION EYE camera regardless of your computer s power state as it may cause a malfunction of the camera The built in MOTION EYE camera is disabled while videos or still images are imported from an i LINK compatible device connected to the i LINK port Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty ...

Page 163: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Page 164: ...olvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Page 165: ...tery pack or AC adapter Information about compatible models can be found at the following URLs http www sony com vaio for customers in USA and Canada http www sony net for customers in Latin American countries or areas Sony disclaims and shall assume no responsibility in case of any losses and damages arising from The use of non genuine Sony battery packs or AC adapters with your VAIO computer The...

Page 166: ...alfunction because the battery pack will gradually discharge over time even when not in use Connect the AC adapter to your computer and recharge the battery pack before using the computer again You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced ...

Page 167: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 168: ... media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media and Memory Stick Adaptors out of reach of children There is a risk of swallowing...

Page 169: ...device to prevent losing data due to mechanical vibration shock or dust you should be careful when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do no...

Page 170: ...o that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 3 Click Start All Programs VAIO Update 3 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet before you can receive updates ...

Page 171: ...omers in USA http www sony ca support for customers in Canada http esupport sony com ES VAIO for customers in Spanish speaking Latin American countries or areas http esupport sony com ES VAIO BR for customers in Brazil Computer page 173 System Security page 181 Battery page 182 Built in MOTION EYE Camera page 184 Internet page 187 Networking page 189 Bluetooth Technology page 193 Optical Discs pag...

Page 172: ...172 n N Troubleshooting Keyboard page 212 Floppy Disks page 213 Audio Video page 214 Memory Stick Media page 217 Peripherals page 219 Docking Station page 220 ...

Page 173: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reconnect the AC adapter and then press the power button to turn on your computer Condensation may cause your c...

Page 174: ... should I do if my computer or software stops responding If your computer stops responding while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Shut Down to turn off your computer If your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the ...

Page 175: ...nd hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the charge indicator is blinking fast and my computer does not start This issue could be due to the battery pack not being installed properly To resolve this issue turn off your computer and remove the battery pack Then install the battery pack to...

Page 176: ...m Properties window display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power on password t...

Page 177: ...at should I do if I cannot remember the power on password If you have forgotten the power on password contact an authorized Sony Service Center to reset it A reset fee will be charged To find the nearest center or agent see Sony Support Information page 222 Why doesn t my screen turn off when the time selected for the automatic turn off action has passed The VAIO Original Screen Saver disables the...

Page 178: ... or key to select Boot 4 Press the M or m key to select the drive whose boot device order you want to change 5 Press the F5 or F6 key to change the boot device order 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer To ...

Page 179: ...ry disc you created upon delivery of your computer 2 Select your keyboard layout from the drop down list and click Next 3 Select your operating system and click Next 4 Click VAIO Recovery Center 5 Click Restore Complete System and Start 6 Select Skip and click Next You will be prompted to select whether or not to keep the VAIO Value added contents 7 Select No and click Next 8 Follow the on screen ...

Page 180: ... follow these steps Your computer is equipped with a built in flash memory storage or a hard disk drive depending on the model you purchased See the online specifications to find out about your storage device configuration 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage on the left pane The volume of the recovery partition and the total volume of the C dr...

Page 181: ...et 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the Microsoft Windows Live OneCare software program current with the latest updates from Microsoft Corporation To download and install the latest security updates follow these steps Your computer must...

Page 182: ... is installed When should I recharge the battery pack When the battery level falls below 10 When both the charge and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced To check the battery wear l...

Page 183: ... your data frequently to avoid losing data See Using Hibernate Mode page 145 for information on how you can manually activate Hibernate mode How can I conserve battery power when my computer is in Sleep mode The wake function of the Ethernet controller on your computer is enabled at the time of delivery To conserve battery power when the computer is in Sleep mode you need to disable this function ...

Page 184: ... does not indicate a malfunction If the problem persists restart your computer Why are captured images poor in quality The images captured under the fluorescent lamp may show reflection of the light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See On Using the Built in MOTION EYE Camera page 162 Why do ca...

Page 185: ...tween lighting output frequency and shutter speed To reduce flicker noise change the pointing direction of the camera or the brightness of camera images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video...

Page 186: ...art Control Panel Hardware and Sound and Device Manager 2 Double click Imaging devices 3 Right click the device name for your camera and click Update Driver Software What should I do if my computer becomes unstable when it enters a power saving mode while the built in MOTION EYE camera is in use Do not place your computer into Sleep or Hibernate mode while you are using the built in MOTION EYE cam...

Page 187: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Page 188: ...ot connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure the ISP is not ...

Page 189: ...nd tasks under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the...

Page 190: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstructions or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily o...

Page 191: ...munication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 189 to change the settings What are channels Wireless LAN communication occurs on divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see conn...

Page 192: ...he VAIO Smart Network window on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Click Network Connections and VAIO Smart Network 3 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file on the software ...

Page 193: ...ed device is also connected to other devices it may not appear on the Devices tab in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information...

Page 194: ...ata transfer distance can be shorter than 33 feet 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already communicating with another Bluetooth device it may not be found or it may not be able to ...

Page 195: ... your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment What should I do if my computer becomes unstable when I use a Bluetooth audio device Your computer may become unstable if you change a sound output device to a Blueto...

Page 196: ...vailable to a user with a standard user account on your computer Log onto the computer as a user with administrator rights Why can t I connect to a Bluetooth device with a PAN If the device to which you want to connect does not support Bluetooth communication in Personal Area Network User PANU mode you cannot connect to the device with a PAN Why can t I use the Bluetooth devices when I switch a us...

Page 197: ...rive tray does not open Make sure your computer is on If the power supply to the optical disc drive is disabled by VAIO Power Management the substitute drive eject button on the optical disc drive will not work Use the disc drive eject button located at the upper right of the keyboard Note that it will take a while to eject the drive tray if the optical disc drive is not powered If the disc drive ...

Page 198: ...need to clean the disc see On Handling Discs page 164 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Press the Fn F4 keys to turn up the volume loud enough to hear sound Right click the volume icon on the taskbar and click Open V...

Page 199: ...ing the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the package to make sure the region code is compatib...

Page 200: ...et For information on how to connect the computer to the Internet see Using the Internet page 61 What should I do if I cannot write data to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver Stop using the keyboard If you are using a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive lab...

Page 201: ...d out the type of your optical disc drive and then Reading and Writing Optical Discs page 41 to find out about the supported disc media Make sure your optical disc drive supports the Blu ray Disc writing function The DVD RW R DL RAM drive does not support it BD R Disc media are not rewritable You cannot add or erase data to or from the BD R Disc media ...

Page 202: ... the display mode is set to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 33 for more information During the switching process your computer screen becomes dark and may temporarily show some noise or flicker This is normal and does not indicate a malfunction What should I do if no image is displayed on my TV screen or external display connected to th...

Page 203: ...your computer may be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click the desktop and select Personalize 2 Click Display Settings 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can confirm the value of the total avail...

Page 204: ...r the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display remains blank If you cannot change the display output with the Fn F7 keys you need to change the settings for the external display with VAIO Control Center To chan...

Page 205: ...ick Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Windows Aero from the Color scheme options on the Appearance tab 5 Click OK For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 206: ...ng mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Properties 4 Click the Ports tab 5 Click to cancel the Enable bidirectional ...

Page 207: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Page 208: ...re application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not ...

Page 209: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Page 210: ...rst to an audio file and then play it back to output from the output devices What should I do if I do not hear external microphone sound from my HDMI compatible TV The HDMI port is available only when your computer is in SPEED mode Your computer is not capable of outputting audio signals from the microphone jack directly through the HDMI port Save the audio data first to an audio file and then pla...

Page 211: ...g press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the ...

Page 212: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If the Num ...

Page 213: ...Wait for the LED indicator on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by inserting the USB connector into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make s...

Page 214: ...a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating...

Page 215: ...ound output device if you want to hear sound from the device For the detailed procedure see To change the sound output device page 91 If you still hear no sound from the sound output device follow these steps 1 Follow steps 1 to 4 in To change the sound output device page 91 2 On the Playback tab select the HDMI icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit de...

Page 216: ...computer is in SPEED mode 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Playback tab select the HDMI icon and click Properties 5 Click the Supported Formats tab 6 Click to select the DTS Audio and Dolby Digital check boxes 7 Click OK If the Dolby Digital or DTS output is connected to a device that does not support it the device will no...

Page 217: ...following the steps in To format a Memory Stick media page 56 Your computer is equipped with a built in flash memory storage or a hard disk drive depending on the model you purchased See the online specifications to find out about your storage device configuration Why can t I save music files onto my Memory Stick media Copyright protected music cannot be checked out to any Memory Stick media other...

Page 218: ...y can t I write data to Memory Stick media Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure prevention switch is off ...

Page 219: ...tlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a d...

Page 220: ...press the UNDOCK button or select Undock Computer from the Start menu When any device inserted or connected to the docking station is in use you cannot disconnect your computer from the docking station Save unsaved data exit applications using such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station Be sure to return to the origi...

Page 221: ...ions Support Options This section contains information on where to go for answers to questions about your VAIO computer and the preinstalled software Sony Support Information page 222 Program Support Information page 225 ...

Page 222: ...operating system support you can visit Microsoft customer support at http support microsoft com directory 4 Sony Computing Support This service provides instant access to information on commonly encountered problems Type a description of the problem and the Knowledge Database searches for the corresponding solutions online You can visit the Sony online support Web site at the following URLs http e...

Page 223: ...Your VAIO computer model You can find it at the lower right corner of the display on the notebook and in the same place on the front panel of the CPU on the desktop 2 Your computer s serial number You can find it on the back or bottom of the notebook or on the back of the desktop the serial number is the last 7 digits of the number below the barcode 3 The operating system on your computer 4 The ha...

Page 224: ...rs In Argentina 011 6770 SONY 7669 In Mexico In Mexico City 5002 9819 In the Mexican Republic 01 800 759 7669 In Colombia 01 800 550 7000 In Peru 0 801 1 7000 or 511 6100 In Chile 800 261 800 From mobile phones 02 754 6333 In Venezuela 0 800 1 SONY 00 0 800 1 7669 00 In Panama 800 2050 In Brazil 11 3677 1080 ...

Page 225: ... 4 SONY PC 888 476 6972 For customers in Canada Web site http www sony ca support Telephone 888 4 SONY PC 888 476 6972 For customers in Spanish speaking Latin American countries or areas Web site http esupport sony com ES VAIO For customers in Brazil Web site http esupport sony com ES VAIO BR For contacts about third party software products see the following Adobe Photoshop Elements Premiere Eleme...

Page 226: ...te http www aol com AOL BlueString America Online Inc For customers in USA and Canada Web site http www aol com AOL Instant Messenger America Online Inc For customers in USA and Canada Web site http www aim com AOL Toolbar America Online Inc For customers in USA and Canada Web site http help aol com help ...

Page 227: ...cture files or by importing pictures from a digital still camera You can give a professional look to your DVDs by adding chapter menus backgrounds and menu screens You are only a few clicks away from creating your own DVDs For contacts about the software see Program Support Information page 225 Corel Paint Shop Pro Photo X2 30 Day Trial Corel Corporation Edit enhance and share digital photos For c...

Page 228: ... chat experience through frames effects and themes For customers in USA and Canada Web site http www arcsoft com support Microsoft Internet Explorer Movie Maker Media Player Works Microsoft Corp For customers in USA and Canada Web site http support microsoft com Microsoft Office Basic Edition Office Professional Edition Office Small Business Edition Office Ready Microsoft Corp For customers in USA...

Page 229: ...aying the required fees Microsoft Corp For customers in USA and Canada Web site http support microsoft com 60 Day Trial Version of Microsoft Office The Microsoft Office 60 Day Trial software included with this computer system is intended for evaluation purposes only The software has been installed and you must activate the software before you can use it Product activation procedures will be detail...

Page 230: ...owing the conversion instructions presented during setup and paying the required fees Microsoft Corp OneCare helps keep your PC safe and secure while making your life easier For customers in USA and Canada Web site http support microsoft com 14 Day Trial Version of Napster Napster Inc For customers in USA and Canada Web site http www napster com Protector Suite QL Sony Electronics Inc Protector Su...

Page 231: ...ort Roxio Easy Media Creator 10 Suite Sonic Solutions For customers in USA and Canada Web site http support sonic com SmartWi Connection Utility Sony Electronics Inc SmartWi Connection Utility allows you to easily switch between the various wireless components Wireless LAN Wireless WAN and Bluetooth technology connectivity that came with your computer For contacts about the software see Program Su...

Page 232: ...a centralized location that gathers resources to configure your VAIO computer and view your computer s configuration and specifications For contacts about the software see Program Support Information page 225 VAIO Edit Component Sony Electronics Inc VAIO Edit Component provides enhanced editing functionality when using Adobe Premiere Pro or Adobe Premiere Elements on your VAIO computer For contact...

Page 233: ...rs which store your multimedia files and make them available to other compatible VAIO computers on your wired or wireless network For contacts about the software see Program Support Information page 225 VAIO Movie Story Sony Electronics Inc Bringing pictures and video to life with this simple to use application For contacts about the software see Program Support Information page 225 VAIO MusicBox ...

Page 234: ...ny Electronics Inc VAIO Update helps you keep your VAIO computer up to date by regularly checking the Sony online support Web site for important software updates and information for your specific VAIO computer model For contacts about the software see Program Support Information page 225 VAIO Video Photo Suite Sony Electronics Inc VAIO Content Importer and VAIO Content Exporter are included in thi...

Page 235: ...ronics Inc Professional video audio and DVD creation For customers in USA and Canada Web site http www sonycreativesoftware com support default asp WebCam Companion 2 ArcSoft Inc For customers in USA and Canada Web site http www arcsoft com support WinDVD for VAIO InterVideo Inc For customers in USA and Canada Web site http www intervideo com jsp Support jsp Telephone 1 800 772 6735 ...

Page 236: ...236 n N Support Options Zoom Utility Sony Electronics Inc Zoom Utility will allow you to magnify a portion of the screen For contacts about the software see Program Support Information page 225 ...

Page 237: ...ee Player MICROMV SonicStage SonicFlow SmartWi ImageStation ATRAC and ATRAC3 are trademarks or registered trademarks of Sony Corporation Intel Centrino Core Celeron Xenon and Pentium are trademarks or registered trademarks of Intel Corporation in the United States and or other countries Microsoft Windows Windows Media Windows Mobile Windows NT Windows Vista BitLocker Outlook Excel MS DOS PowerPoin...

Page 238: ...Interface are trademarks or registered trademarks of HDMI Licensing LLC ENERGY STAR and the ENERGY STAR mark are registered U S marks All other names of systems products and services are trademarks of their respective owners In the manual the or marks may not be specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners...

Page 239: ... 2008 Sony Corporation n ...

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