Troubleshooting
Why is my Bluetooth connection slow?
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The data transfer speed depends on the obstacles and/or the distance between the two devices, on the radio wave quality,
and on the operating system or the software in use. Move your computer and Bluetooth devices closer to each other.
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The 2.4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices. Bluetooth
devices incorporate technology that minimizes interference from other devices using the same wavelength, however,
communication speed and connection range may be reduced. Interference from other devices may also stop
communication altogether.
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Connection availability is affected by distance and obstructions. You may need to move your computer away from
obstructions or closer to the device to which it is connected.
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Identify and remove obstacles between your computer and the device to which it is connected.
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Note that due to limitations of the Bluetooth standard, large files may occasionally be corrupted during continuous transfer
due to electromagnetic interference in the environment.
Why does the message requesting authentication appear?
The target Bluetooth-enabled device is requesting connection authentication. Mutual authentication is required to enable
Bluetooth communications with this device.
What should I do if my computer becomes unstable when I use a Bluetooth audio device?
Your computer may become unstable if you change a sound output device to a Bluetooth audio device while audio or video
playback software is running.
When you listen to playback audio from your Bluetooth audio device, connect the Bluetooth audio device to the computer first
and then launch your audio or video playback software.
See the help file for detailed information on connecting the Bluetooth audio device.
