140
Troubleshooting
Internet
What should I do if my modem does not work?
❑
Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
❑
Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑
Make sure that the telephone number the program is dialing is correct.
❑
Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
compatible.)
❑
Make sure the modem is the only device connected to your telephone line.
❑
Follow these steps to check the settings:
1
Click
Start
and
Control Panel
.
2
Click
Hardware
and Sound
.
3
Click
Phone and Modem Options
.
4
On the
Modems
tab, check that your modem is listed.
5
On the
Dialing Rules
tab, check the location information is correct.
