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Troubleshooting
What should I do if my computer or software stops responding?
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It is best to turn off the computer using the Turn Off Computer option on the Microsoft Windows Start menu, located on
the taskbar. Using other methods, including those listed below, may result in loss of unsaved data.
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Click Start, point to Turn Off Computer, and then click Turn Off.
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If the computer does not turn off, press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager
window appears, click Turn Off from the Shut Down menu.
When the Windows Security window appears, click Shut Down.
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If the computer still does not turn off, press and hold the power button or slide and hold the power switch until the computer
turns off.
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If the computer stops responding while playing a CD or DVD, press the Ctrl+Alt+Delete keys simultaneously. You can
turn off the computer from the Windows Task Manager.
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Pressing the Ctrl+Alt+Delete keys simultaneously or turning off the computer with the power button or switch may cause
loss of data.
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Remove the AC adapter and battery.
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Try reinstalling the software.
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Contact the software publisher or designated provider for technical support.
