Troubleshooting
What should I do if I cannot play Blu-ray Disc media?
You may not be able to play some Blu-ray Disc contents on your computer. To play such contents, download and install the
latest updates for
WinDVD BD
using
VAIO Update
.
To download and install the updates on the computer, it must be connected to the Internet. For information on how to connect
the computer to the Internet, see
Using the Internet
What should I do if I cannot write data to CD media?
❑
Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.
❑
Stop using the keyboard.
❑
If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using
a disc with an affixed adhesive label could cause a write error or other damage.
What should I do if I cannot write data to DVD media?
❑
Make sure you are using the correct DVD recordable media.
❑
Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of
DVD recordable media do not work.
Why can't I write data to Blu-ray Disc media?
❑
Make sure your optical disc drive supports the Blu-ray Disc writing function. The DVD±RW/±R DL/RAM drive does not
support it.
❑
BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media.
