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Troubleshooting
Why is my Bluetooth connection slow?
❑
The data transfer speed depends on the obstructions and/or the distance between the two devices, on the radio wave
quality, and on the operating system or the software in use. Move Bluetooth devices closer to your computer.
❑
The 2.4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices. Bluetooth
devices incorporate technology that minimizes interference from other devices using the same wavelength, however,
communication speed and connection range may be reduced. Interference from other devices may also stop
communications altogether.
❑
Connection capability is affected by distance and obstructions. You need to place your computer away from obstacles or
move the device to which it is connected closer to the computer.
❑
Identify and remove obstacles between your computer and the device to which it is connected.
❑
Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard
and electromagnetic interference in the environment.
Why can't I use the services supported by the connected Bluetooth device?
Connection is only possible for services also supported by the computer with the Bluetooth function. For more details, search
for Bluetooth information using
Windows Help and Support
. To open
Windows Help and Support
, click
Start
and
Help
and Support
.
Why can't I use the Bluetooth function when I log onto my computer as a user with a
standard user account?
The Bluetooth function may not be available to a user with a standard user account on your computer. Log onto the computer
as a user with administrative rights.
