Sony VAIO VGC-JS Series Page 99 User Manual Download | Manualshive

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

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Computer

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System Security

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Built-in MOTION EYE Camera

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Keyboard

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Floppy Disks

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Audio/Video

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Memory Stick

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Peripherals

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Summary of Contents for VAIO VGC-JS Series

Page 1: ...N User Guide Personal Computer V G C J S s e r i e s ...

Page 2: ...ts 18 Setting Up Your Computer 19 Shutting Down Your Computer Safely 22 Using Your VAIO Computer 23 Using the Keyboard 24 Using the Built in MOTION EYE Camera 27 Using the Optical Disc Drive 30 Using the Memory Stick 38 Using the SD Memory Card 44 Using the Internet 47 Using the Network LAN 48 Using the Wireless LAN WLAN 49 Using the Bluetooth Function 56 ...

Page 3: ...etting Up Your Computer with the VAIO Control Center 76 Using the Power Saving Mode 77 Upgrading Your VAIO Computer 80 Adding and Removing Memory 81 Precautions 87 Handling the LCD Screen 88 Using the Power Source 89 Handling Your Computer 90 Handling the Built in MOTION EYE Camera 92 Handling Floppy Disks 93 Handling Discs 94 Using Headphones 95 Handling the Memory Stick 96 Handling the Hard Disk...

Page 4: ...ra 106 Networking 108 Bluetooth Technology 113 Optical Discs 117 Display 121 Printing 122 Microphone 123 Mouse 124 Speakers 125 Keyboard 127 Floppy Disks 128 Audio Video 129 Memory Stick 133 Peripherals 134 Support Options 135 Sony Support Information 136 e Support 137 Trademarks 139 ...

Page 5: ...e state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer Information in the supplied manuals including this User Guide is intended for users of the VAIO computers with the Microsoft Windows Vista 32 bit operating system You may find differences in the information when your computer comes preinstalled with the...

Page 6: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Page 7: ...starting up your VAIO Troubleshooting and Recovery Guide Contains solutions to problems other than those you encounter during normal operation Regulations Guarantee EULA and Service Support Contains Sony guarantee conditions safety regulations modem regulations wireless LAN regulations wireless WAN regulations Bluetooth regulations end user software license agreement and Sony support services info...

Page 8: ...o read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language To go to web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online specifications describe the hardware and software configurations of ...

Page 9: ...rations to help you learn to use your computer Use the search feature index or table of contents to view all Windows Help resources including those on the Internet To access Windows Help and Support click Start and Help and Support Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key ...

Page 10: ...rther Sources Consult the help files included with the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to find online tutorials about your favorite VAIO software ...

Page 11: ...table position 3 while using the keyboard pointing device or mouse Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are flat on the floor A footrest may make you more comfortable Sit in...

Page 12: ...l While adjusting the viewing angle do not exert excessive pressure on your computer to eliminate a risk of mechanical damage Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Ventilation Make sure you leave at least 10 cm of space b...

Page 13: ...tting Started This section describes how to get started using your VAIO computer Locating Controls and Ports page 14 About the Indicator Lights page 18 Setting Up Your Computer page 19 Shutting Down Your Computer Safely page 22 ...

Page 14: ...es Front A LCD screen page 88 B Built in microphone monaural C Built in MOTION EYE camera indicator page 18 D Built in MOTION EYE camera page 27 E WIRELESS indicator page 18 F Hard disk drive Optical disc drive indicator page 18 G Power indicator page 18 H Power button I Built in speakers stereo J Bottom chassis frame page 91 ...

Page 15: ...e you touch it A Air vent B Cable clamps page 19 page 20 C Prop up stand page 91 D DC IN port page 20 E Network Ethernet port page 48 F Hi Speed USB USB 2 0 ports page 65 G OPTICAL OUT port page 63 Output Sampling Rate 44 1 KHz 48 0 KHz 96 0 KHz H i LINK 4 pin S400 port page 68 I Memory module compartment cover page 81 Support high full low speeds ...

Page 16: ...16 n N Getting Started Right A Optical disc drive page 30 B Manual eject hole page 117 C Drive eject button page 30 ...

Page 17: ... Hi Speed USB USB 2 0 ports 2 page 65 E Headphones jack page 63 F Microphone jack Connect an external microphone G Line In jack Connect an external audio device for audio input H WIRELESS switch page 49 1 Your computer supports both the standard size Memory Stick and the Duo size Memory Stick 2 Support high full low speeds ...

Page 18: ...amera is in use Media Access Illuminates when data is read from or written to a memory card Do not place the computer into Sleep mode or turn it off when this indicator is lit When the indicator is unlit the memory card is not in use Hard disk drive Optical disc drive Illuminates when the drive is reading or writing data Do not place the computer into Sleep mode or turn it off when this indicator ...

Page 19: ...A USB keyboard and a USB mouse are supplied with your computer To connect the keyboard and the mouse 1 Plug the keyboard cable 1 and the mouse cable 2 to your desired USB ports 3 on the back of the computer 2 Route the mouse cable 2 through the cable clamp 4 on the back of your computer ...

Page 20: ...wer source Use only the supplied AC adapter for your computer To connect the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the AC adapter cable 4 into the DC IN port 5 4 Route the AC adapter cable through the cable clamp 6 ...

Page 21: ...adapter To disconnect your computer completely from AC power unplug the AC adapter when the computer is off Make sure that the AC outlets are easily accessible If you unplug the AC adapter from your computer while the computer is on or in Sleep mode you may lose all unsaved data ...

Page 22: ...s described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and then Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 23: ...r VAIO computer Using the Keyboard page 24 Using the Built in MOTION EYE Camera page 27 Using the Optical Disc Drive page 30 Using the Memory Stick page 38 Using the SD Memory Card page 44 Using the Internet page 47 Using the Network LAN page 48 Using the Wireless LAN WLAN page 49 Using the Bluetooth Function page 56 ...

Page 24: ...A USB keyboard is supplied with your computer The keyboard uses a standard key arrangement with additional keys that perform specific functions The VAIO Link web site http www vaio link com also contains glossary information to help you use the keyboard ...

Page 25: ...on power management see Using the Power Saving Mode page 77 C S1 button By default the S1 button launches the VAIO Guide The default S1 button assignment may be different from the above In such a case you can change the assignment with the VAIO Control Center See Setting Up Your Computer with the VAIO Control Center page 76 and find out more in its help file D Zoom buttons Changes the size of an i...

Page 26: ... in combination with the Fn key I Applications key Displays a shortcut menu in certain software applications J Directional arrow keys Move the pointer on the computer screen K Indicator lights Num Lk Turns on while in the Num Lock state Caps Lock Turns on while in the Caps Lock state Scr Lk Turns on while in the Scroll Lock state L Numeric keypad Use the numeric keypad to type numbers or to perfor...

Page 27: ...te software Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built in MOTION EYE camera respectively The built in MOTION EYE camera cannot be shared by more than one software application If another software application is using the camera exit the application before using the built in MOTION EYE camera with your desired application...

Page 28: ...er 4 Click the Capture button below the displayed image The current image in the viewfinder is captured and its thumbnail image is added as a thumbnail in the left pane of the main window When capturing an image in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Companion 2 provides many more fea...

Page 29: ... displayed image to start movie recording 5 When finished click the Record Video button once again to stop movie recording The first scene of the captured movie is added as a thumbnail in the left pane of the main window When capturing a movie in a dark place click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window The WebCam Co...

Page 30: ...rive The drive tray slides out 3 Hold the back of the drive tray with one hand place a disc in the middle of the drive tray with the label side facing toward you and gently push it toward the drive tray until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the back of the drive tray when placing removing a disc onto from the drive tray 4 Close the drive tray by p...

Page 31: ...not remove the optical disc when your computer is in Sleep mode Doing so may cause the computer to malfunction If you plan to use an external optical disc drive connect the drive before you launch any preinstalled disc operation program ...

Page 32: ... Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc drive installed on your model Use the table below to see which types of media your optical disc drive supports ...

Page 33: ...dge 4 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer r...

Page 34: ...quiries about disc formats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc 8 cm disc writing is not supported To play copyright protected Blu ray Disc media continuously you need to update the AACS key Note that the AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu r...

Page 35: ... R DVD RW DVD R DVD RW or DVD RAM media Depending on system environment you may find sound interruptions and or dropped frames during AVC HD playback Do not place your computer into the power saving mode while your computer is playing a disc Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc Unless the region cod...

Page 36: ...D If the Audio CD window appears click to select an option Copying Files to CDs To copy files to a disc 1 Insert a recordable disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the empty disc folder 3 Close the ...

Page 37: ...nstructions on how to use the software see the help file included with your DVD software Copying Files to DVDs To copy files to a disc 1 Close all running software applications 2 Insert a recordable disc into the optical disc drive 3 If nothing appears on the desktop click Start All Programs and the desired DVD burning software to copy files to the disc For instructions on how to use the software ...

Page 38: ... Stick is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Page 39: ...ted and found compatible with Sony branded Memory Stick with capacity of up to 16 GB that are available as of September 2008 However not all the Memory Stick that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection ...

Page 40: ...stem and the contents on the Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon Be sure to hold the Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the media do not force the Memory Stick into the slot if you cannot insert it smoothly Do not insert m...

Page 41: ...ting the media Formatting the Memory Stick erases the entire data on the media Before formatting the media make sure that it does not contain your valuable data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction 1 Carefully slide the Memory Stick into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click t...

Page 42: ...42 n N Using Your VAIO Computer 5 Click Start 6 Follow the on screen instructions It may take time to format the Memory Stick depending on the media type ...

Page 43: ...es of data may take time to load so make sure the indicator is unlit before removing the Memory Stick To remove a Memory Stick 1 Check that the Media Access indicator light is unlit 2 Push in the Memory Stick toward the computer and release The Memory Stick ejects 3 Pull the Memory Stick out of the slot Always remove the Memory Stick gently or it may pop out unexpectedly ...

Page 44: ...emory cards that meet the same specifications as the compatible media are guaranteed of compatibility Always insert the correct memory card into the SD memory card slot SD memory cards with capacity of up to 2 GB and SDHC memory cards with capacity of up to 32 GB have been tested and found compatible with your computer The SD memory card slot on your computer does not support the high speed data t...

Page 45: ...lot page 17 2 Hold the SD memory card with the arrow pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot If the SD memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Page 46: ...he Media Access indicator light is lit If you do the card or its data may become damaged To remove an SD memory card 1 Check that the Media Access indicator light is unlit 2 Push in the SD memory card toward the computer and release The SD memory card ejects 3 Pull the SD memory card out of the slot ...

Page 47: ...w to connect your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN WLAN page 49 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats To connect to the Internet...

Page 48: ...devices needed to connect to the network ask your network administrator Your computer can be connected to the network with the default settings Do not plug a telephone cable into the network Ethernet port on your computer If the network Ethernet port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speak...

Page 49: ...ction and access control for existing Wi Fi networks WPA has been designed to be forward compatible with the IEEE 802 11i specification It utilizes the enhanced data encryption TKIP Temporal Key Integrity Protocol in addition to user authentication using 802 1X and EAP Extensible Authentication Protocol Data encryption protects the vulnerable wireless link between clients and access points Besides...

Page 50: ... the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between such devices the radio conditions the ambient environment that includes existence of walls and materials of such walls and the s...

Page 51: ...int Ad hoc An ad hoc network is a network in which a LAN is created only by wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home ...

Page 52: ...s and VAIO Smart Network 4 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file included with the software 5 Click the button next to or above your desired wireless option s Make sure the WIRELESS indicator light turns on 6 Click Start and Control Panel 7 Click View network status and tasks under Network and Internet 8 Click Set up a connection or n...

Page 53: ...The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN network The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see the manual th...

Page 54: ...s option s Make sure the WIRELESS indicator light turns on Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default To enable 5 GHz band communication you need to select the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands on the WLAN tab in the VAIO Smart Network settings window 7 Right click or on the task...

Page 55: ... LAN Communications To stop wireless LAN communications Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 56: ...of up to 10 meters in an open area To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Click Start All Programs and VAIO Control Center 3 Click Network Connections and VAIO Smart Network 4 Click Advanced in the right pane For information on the VAIO Smart Network software see the help file included with the software 5 Click the button next to or above the Bluetooth icon in the VAIO S...

Page 57: ...our computer Size of file being exchanged Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications a...

Page 58: ...s however may cause radio interference and result in reduced communication speeds and distances than the standard values Read the Bluetooth regulations guide before using the Bluetooth function The Bluetooth function may not work with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause cha...

Page 59: ...ent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mou...

Page 60: ...ut the use of any cables To communicate with another Bluetooth device To communicate with another Bluetooth device you first need to set up the Bluetooth function For setting up and using the Bluetooth function search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Be sure to turn on the WIRELESS switch before starting the ...

Page 61: ...er Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Page 62: ...evices You can add functionality to your VAIO computer by using the various ports on the computer Connecting External Speakers page 63 Connecting a Universal Serial Bus USB Device page 65 Connecting a Printer page 67 Connecting an i LINK Device page 68 ...

Page 63: ...ort and enhance the sound quality of your computer For more information see the manual that came with your S PDIF device To hear sound from the S PDIF device connected to the OPTICAL OUT port you need to change the sound output device For the detailed instructions see How do I change the sound output device page 130 To connect external speakers 1 Plug the speaker cable 1 not supplied into the head...

Page 64: ...64 n N Using Peripheral Devices Make sure your speakers are designed for computer use Do not place floppy disks on the speakers Their magnetic field may damage the data on the disks ...

Page 65: ...SB devices connected Connecting a USB Floppy Disk Drive You can purchase a USB floppy disk drive and connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force to the USB port This may cause ...

Page 66: ... malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen instructions to remove the floppy disk drive 6 Disconnect the flop...

Page 67: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Page 68: ...p to 400 Mbps However the actual transfer rate depends on the transfer rate of the external device The optional i LINK cables may not be available in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection may not be available depending on the software applications operating system and i LINK compatible devices you use See the manual...

Page 69: ...mputer and the other end into the DV In Out port 3 on the digital video camcorder On Sony digital video cameras ports labeled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camcorder shown here is an example Your digital video camcorder may need to be connected differently You cannot access the pictures stored on a Memory Stick when using an i LINK connection ...

Page 70: ...escribes how to change the main settings of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 71 Setting Up Your Computer with the VAIO Control Center page 76 Using the Power Saving Mode page 77 ...

Page 71: ... provided for users with administrative rights on the computer to change all the setup options in the BIOS setup screen as well as to start the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you...

Page 72: ...lect Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to Enabled 7 Press the or key to select ...

Page 73: ...ey several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to select...

Page 74: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 75: ...ord and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key to...

Page 76: ...r To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a st...

Page 77: ...ower Saving Mode In addition to the normal operating mode your computer has a distinct power saving mode called Sleep mode Using Normal Mode This is the normal state of the computer when it is in use The green power indicator light is lit in this mode ...

Page 78: ...ng period of time To activate Sleep mode Click Start the arrow next to the Lock button and Sleep Alternatively you can press the sleep button on the keyboard to place your computer in Sleep mode When your computer is in Sleep mode you cannot insert a disc To return to Normal mode Press any key on the keyboard Press the power button on your computer If you press and hold the power button for more t...

Page 79: ...nter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Click Start Control Panel Hardware and Sound and Power Options 2 Click Change plan settings under the current power plan 3 Change the time to place the computer into Sleep mode and click Save Changes ...

Page 80: ...product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online specifications Contact VAIO Link i...

Page 81: ...ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from the AC adapter and from any telecommunication links networks or modems before you remove a...

Page 82: ...ter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid inj...

Page 83: ... adapter and the peripheral devices from the power source 2 Gently face down your computer on a flat surface and wait about an hour until the computer cools down When facing down your computer be sure to place it on a soft cloth to avoid damage to the LCD screen 3 Unscrew the screw 1 and remove the memory module compartment cover 2 4 Touch a metal object to discharge static electricity ...

Page 84: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 6 Remove the new memory module from its packaging ...

Page 85: ...e connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 8 Replace the memory module compartment cover and tighten the screw 9 Connect the AC adapter and the peripheral devices to the computer and then plu...

Page 86: ...memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 87: ... potential damage Handling the LCD Screen page 88 Using the Power Source page 89 Handling Your Computer page 90 Handling the Built in MOTION EYE Camera page 92 Handling Floppy Disks page 93 Handling Discs page 94 Using Headphones page 95 Handling the Memory Stick page 96 Handling the Hard Disk page 97 Updating Your Computer page 98 ...

Page 88: ... while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process and doe...

Page 89: ... to your computer caused by sudden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible Use the AC adapter supplied wi...

Page 90: ...n a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to m...

Page 91: ...ou disconnect the AC adapter before cleaning your computer To avoid losing data when your computer is damaged back up your data regularly Do not grasp the prop up stand or the bottom chassis frame to lift your computer as the stand or the frame may break and cause the main unit to fall resulting in damage to the computer or personal injuries To lift or move your computer grasp the main unit on the...

Page 92: ...he built in MOTION EYE camera regardless of your computer s power state as it may cause the camera to malfunction The built in MOTION EYE camera is disabled while videos or still images are imported from an i LINK compatible device connected to the i LINK port Clean the lens protection cover of the built in MOTION EYE camera with a blower brush or a soft brush If the cover is extremely dirty wipe ...

Page 93: ...urces of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and put it in a storage case If the floppy disk comes with a label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or dam...

Page 94: ... alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining moisture with a dry soft cloth ...

Page 95: ...sing Headphones Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Page 96: ...location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them When using the...

Page 97: ...ul when handling your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard dis...

Page 98: ...so that the computer can run more efficiently Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 4 Click Start All Programs VAIO Update 4 and VAIO Update Options and then follow the on screen instructions Your computer must be connected to the Internet to download the updates ...

Page 99: ...se suggestions before contacting VAIO Link Computer page 100 System Security page 105 Built in MOTION EYE Camera page 106 Networking page 108 Bluetooth Technology page 113 Optical Discs page 117 Display page 121 Printing page 122 Microphone page 123 Mouse page 124 Speakers page 125 Keyboard page 127 Floppy Disks page 128 Audio Video page 129 Memory Stick page 133 Peripherals page 134 ...

Page 100: ...g the AC adapter Wait three to five minutes Plug the AC adapter again and press the power button to turn on your computer Condensation may cause your computer to malfunction If this occurs do not use the computer for at least one hour Remove any extra memory modules you may have installed since purchase Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony...

Page 101: ...responding If your computer stops responding while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Shut Down to turn off your computer If your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows ...

Page 102: ... Turning off your computer with the power button may cause loss of unsaved data What should I do if Windows does not start and a message appears when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears and Windows will not start Press and hold the power button for more than four seconds to check that the power indicator li...

Page 103: ... will be charged How can I change the boot device order You can use one of the BIOS functions to change the boot device order Follow these steps 1 Turn on your computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Boot 4 Press the M or m key to selec...

Page 104: ... To boot your computer from the USB floppy disk drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears How do I check the volume of the recovery partition Your hard disk drive contains the recovery partition where data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click...

Page 105: ...ect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the McAfee Internet Security Suite software program current with the latest updates from McAfee Inc To download and install the latest security updates follow these steps 1 Click Star...

Page 106: ...d images poor in quality The images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Handling the Built in MOTION EYE Camera page 92 Why do captured images contain dropped frames and audio interruptions The effect settings on your software...

Page 107: ...inate flicker noise Why is the video input from the built in MOTION EYE camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfunction What should I do if my computer becomes unstable when it enters a power saving mode while the built in MOTION EYE camera is in...

Page 108: ...s on If you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected on the WLAN tab in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default Follow these steps to che...

Page 109: ...lure To change the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Wireless Adapter Settings and Power Saving Mode 6 Select Maximum Performance from the drop down list for Plugged in ...

Page 110: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed place your computer away from obstacles or move any access point you may be using closer to the computer If you are using a wireless LAN access point the device may ...

Page 111: ...t for more information Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 108 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as...

Page 112: ...tion key back to the original profile or re enter the key on both computers so the key matches How do I display the VAIO Smart Network window To display the VAIO Smart Network window on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Click Network Connections and VAIO Smart Network 3 Click Advanced in the right pane For information on the VAIO Smart Network soft...

Page 113: ...h Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be f...

Page 114: ... find this computer check box The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or i...

Page 115: ...rom obstacles or move the device to which it is connected closer to the computer Identify and remove obstacles between your computer and the device to which it is connected Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment Why can t I use the services supported by the conne...

Page 116: ...without logging off your system the Bluetooth devices will not work Be sure to log off before switching users To log off your system click Start the arrow next to the Lock button and Log Off Why can t I exchange business card data with a mobile phone The business card exchange function is not supported ...

Page 117: ...rive 3 Check the disc for dirt or damage If you need to clean the disc see Handling Discs page 94 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button or the Fn E keys If the drive eject button or the Fn E keys do not work click Start and Computer right click the optical disc drive icon and select Eject If none of the above op...

Page 118: ... Discs page 94 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button on the keyboard Press the button once again The volume may have been minimized by the volume down button on the keyboard Press the volume up button several times or keep pressing the button to turn up the volume loud enough Right click the...

Page 119: ...can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the package...

Page 120: ... R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that some bra...

Page 121: ...indicator light is lit What should I do if my screen is dark Press the Fn F6 keys to brighten your computer screen How do I run Windows Aero This Q A entry applies to selected models only To run Windows Aero follow these steps 1 Click Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Wind...

Page 122: ...more information If your printer is not functioning after your computer resumes from Sleep mode then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Propert...

Page 123: ...device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select the desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent t...

Page 124: ... window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to restart your computer If...

Page 125: ... have been turned off by the muting button on the keyboard Press the button once again The volume may have been minimized by the volume down button on the keyboard Press the volume up button several times or keep pressing the button to turn up the volume loud enough to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came...

Page 126: ...y the muting button on the keyboard Press the button once again The volume may have been minimized by the volume down button on the keyboard Press the volume up button several times or keep pressing the button to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To ...

Page 127: ...ck Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot use the numeric keypad the Num Lk key may not be activated Check if the Num lock indicator light is unlit If the Num lock indicator is unlit press the Num Lk key to turn it on befo...

Page 128: ... Wait for the indicator light on the floppy disk drive to turn off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sur...

Page 129: ...ion used only to designate that a product contains an IEEE 1394 connection The procedure to establish an i LINK connection may vary depending on a software application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions a...

Page 130: ...ows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the P...

Page 131: ...gital or DTS sound through an S PDIF compatible device To output the Dolby Digital or DTS sound from a disc through an S PDIF compatible device connected to your computer follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Playback tab select the optical out icon and click Properties 5 Click the Supported Formats tab 6 Cli...

Page 132: ...D digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on your hardware specifications ...

Page 133: ...n To format a Memory Stick page 41 Why can t I save music files onto my Memory Stick Copyright protected music can only be checked out to the Memory Stick with the MagicGate logo Use of recorded music requires permission from the copyright holders Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources Can I copy images from a digital camera using...

Page 134: ...et Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a dev...

Page 135: ...135 n N Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer Sony Support Information page 136 e Support page 137 ...

Page 136: ...ooting Go to http www vaio link com e Support This interactive part of our web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Link by telephone try to solve the problem by reading the printed and non printed documentation ...

Page 137: ... Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and a basic explanation within a few hours All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e Supp...

Page 138: ...es from Monday till Friday between 8 am and 6 pm Is there a cost involved for using e Support No this is a free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Page 139: ...ntel Corporation Microsoft Windows Vista the Windows logo and BitLocker are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection Roxio Easy Media Creator is a trademark of Sonic Solutions WinDVD for VAIO and WinDVD BD for VAIO are trademarks of InterVideo Inc ...

Page 140: ...products and services are trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change without notice All other trademarks are trademarks of their respective owners See the online specifications to find out what software is available for your model ...

Page 141: ... 2009 Sony Corporation n ...

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