Sony V
A
IO
Desktop User
Guide
Getting help
89
About the modem
My internal modem does not work or cannot establish a connection
❑
Check that the phone line is plugged into your computer.
❑
Make sure that the modem is the only device connected to your phone line.
❑
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
❑
Check that the phone number the program is dialling is correct. The modem dialling mode may be
incompatible with your telephone line.
❑
The modem may not work properly if you are with a
P
rivate
A
utomatic
B
ranch e
X
change (PABX).
❑
In the
Phone and Modem Options
dialog box (
Control Panel
/
Phone and Modem Options
), check
that your modem is listed in the
Modems
tab, and that the location information is correct on the
Dialing Rules
tab.
✍
If you do not see the
Phone and Modem Options
icon, click
Switch to Classic View
on the left side.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
❑
Have your phone company check that your phone line is free from any line noise.
❑
If your problem is fax-related, check that there are no problems with the fax machine you are calling and
that it is compatible with fax modems.
❑
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not
experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to that line.
