Sony V
A
IO
Desktop User
Guide
Getting help
80
My computer or software program is not responding
If you suspect one application is locking your system, you can try to stop it, as follows:
1
Press
<Ctrl>
+
<Alt>
+
<Delete>
simultaneously.
The
Windows Task Manager
screen appears.
2
Scroll down until you see an application with the status
Not responding
.
3
Select this application from the list and click
End Task
.
Windows
®
tries to close the application.
If it fails to do so, a second dialog box appears.
4
Select
End Task
again.
If the above method does not work or you do not know which application is locking your system, shut down
the computer, as follows:
1
Click the
Start
button.
2
Select
Turn Off Computer
, and then
Turn off
in the dialog box that appears.
❑
If the above method does not work, press the power button and hold it for at least six seconds. This turns
off the power, risking the loss of unsaved data.
❑
If your computer locks up while playing a disc, stop the disc by pressing the eject button on the disc drive,
then restart your computer.
❑
If the message
Application not responding appears
, click
End Now
. Please be warned that you will
lose unsaved data.
❑
If this happens regularly:
❑
Contact the software publisher or designated provider for technical support.
❑
Make sure the software is compatible with your equipment and operating system.
❑
Try reinstalling the software.
