Getting Help
Troubleshooting (Windows® 98 systems)
Sony
Not
e
book
Com
p
ut
er
Us
er
Gui
d
e
78
I cannot put my computer in any Standby mode (Hibernation, Idle or supend): the system
gets unstable
Quit all the applications you launched and restart the system. If you don't succeed,
please refer to the question My computer does not shut down.
My computer “locks up”
Try restarting the computer. On the Windows taskbar, click the Start button, click
Shut Down, select Restart and click OK.
If you cannot restart as described in the preceding step, you can restart the
computer by pressing pressing Ctrl+Alt+Delete once and then clicking Shut
Down in the Windows Task manager.
If the previous step does not work, press the power button and hold it for at least
four seconds. This turns off the power.
If your computer locks up while playing a DVD-ROM/ CD-ROM, stop the
DVD-ROM/ CD-ROM, and restart the computer by pressing Ctrl+Alt+Delete
and choosing Shut Down.
My software program “locks up” or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
My mouse doesn’t work
If you are using an external mouse, check that the mouse is plugged into the
mouse connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
Pressing Ctrl+Alt+Delete may
result in data loss in files that
are currently open.
