Getting Help
Troubleshooting (Windows® 2000 Professional systems)
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My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems). If
you think your modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.
If you have a second phone line available, try connecting the modem to that line.
About peripherals
I cannot use DV devices. The message "DV equipment seems to be disconnected or turned
off" appears.
Check that the DV device is turned on and that the cables are properly connected.
If you are using multiple i.LINK™ devices, the combination of the connected
devices may cause unstable operation. In this case, turn off the power to all
connected devices and disconnect unused devices. Check the connection and
then turn on the power again.
My PC card is not working
Make sure the PC card is compatible with your version of Windows
®
.
