Getting Help
Troubleshooting (Windows® 98 systems)
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My computer “locks up”
Try restarting the computer. On the Windows taskbar, click the Start button, click
Shut Down, select Restart and click OK.
If you cannot restart as described in the preceding step, you can restart the
computer by pressing pressing Ctrl+Alt+Delete once and then clicking Shut
Down in the Windows Task manager.
If the previous step does not work, press the power button and hold it for at least
four seconds. This turns off the power.
If your computer locks up while playing a DVD-ROM/ CD-ROM, stop the DVD-
ROM/ CD-ROM, and restart the computer by pressing Ctrl+Alt+Delete and
choosing Shut Down.
My software program “locks up” or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
My mouse doesn’t work
If you are using an external mouse, check that the mouse is plugged into the
mouse connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
If you are using an optional Sony USB PCGA-UMS1 mouse, check that the mouse
is plugged into the USB connector.
Pressing Ctrl+Alt+Delete may
result in data loss in files that are
currently open.
