Sony
Notebook U
s
er Guide
Getting help
90
About CD-ROMs and diskettes
My CD-RW/DVD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑
Press the
eject
button on the disc drive.
❑
If the
eject
button does not work, you can open the tray by inserting a sharp, pointed object into the
hole to the right of the
eject
button.
I cannot play a CD-ROM
❑
After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.
❑
Make sure the label of the disc is facing up.
❑
If the disc requires software, make sure the software is installed according to the instructions of the
program.
❑
Check the volume of your speakers.
❑
Clean the disc with an appropriate cleaner.
❑
Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning
it on.
I cannot play a DVD-ROM
❑
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed
on the packaging of the disc.
❑
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change
the resolution in the Windows
®
Control Panel
–
Display
to a lower resolution.
❑
If you see a picture but cannot hear any sound, check all of the following:
