Connect a pair of headphones to the PHONES jack to verify that sound is output from the
headphones. If only one channel is output from the headphones, the device may not be
connected to the receiver correctly. Check that all of the cables are fully inserted into the
jacks on both the receiver and the device.
If both channels are output from the headphones, the front speaker may not be connected to
the receiver correctly. Check the connection of the front speaker that is not outputting any
sound.
Make sure you have connected to both the L and R jacks of an analog device, as analog
devices require both L and R jack connections. Use an audio cable (not supplied).
Adjust the speaker level.
Check that the speaker settings are appropriate for the setup using [Auto Calibration] or
[Speaker Pattern] in the [Speaker Settings] menu. Then check that sound is output from
each speaker correctly using [Test Tone] in the [Speaker Settings] menu.
Check that the subwoofer is connected correctly and securely.
Make sure you have turned on your subwoofer.
Check the volume level of the subwoofer.
Depending on the selected sound field, sound may not be available from the subwoofer.
When you play content in the DTS format, sound may not be output from the height
speakers in the following cases:
[A.F.D.] is selected as the sound field setting.
The speaker pattern is set to [5.1.2 (TM)], [5.1.2 (FD)], or [5.1.2 (SRD)].
[248] Troubleshooting
Sound
There is no sound from a specific device.
Check that the device is correctly connected to the corresponding audio input jacks.
Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both
the receiver and the device.
Check the Input Mode setting in the [Input Settings] menu.
Check that the device is correctly connected to the corresponding HDMI jack.
The HDMI settings of some playback devices need to be configured. Refer to the operating
instructions supplied with each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to
sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium
High Speed HDMI Cable with Ethernet that supports 18 Gbps is required for 4K/60p 4:4:4,
4:2:2 and 4K/60p 4:2:0 10 bit etc.
Sound may not be output from the receiver while the home menu is displayed on the TV
screen. Press HOME to exit the home menu.
Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack
may be suppressed by the connected device. Check the setup of a device connected via an
HDMI cable if the image is poor or the sound does not come out of the device.
When a connected device does not support the copyright protection technology (HDCP), the
image and/or the sound from the HDMI OUT A (TV) and HDMI OUT B/HDMI ZONE jacks
may be distorted or may not be output. If this is the case, check the specifications of the
connected device.
Set the image resolution of the playback device to more than 720p/1080i to enjoy High
Bitrate Audio (DTS-HD Master Audio, Dolby TrueHD).
The image resolution of the playback device may need to be configured to certain settings
before you can enjoy DSD and Multi Channel Linear PCM. Refer to the operating
instructions of the playback device.
Make sure the TV supports the System Audio Control function.
If the TV does not have a System Audio Control function, set [Audio Out] in the [HDMI
Settings] menu to:
