Sony SRS-XB402M Help Manual Download Page 1

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Help Guide

Wireless Speaker

SRS-XB402M

The following explains how to use this speaker. Select a topic from the navigation pane.

Getting started

Parts and controls

Installing “Sony | Music Center” and making the initial settings

Power source/charging

Connecting the speaker to an AC outlet

Turning the power on

Turning the power off

Lighting function

Changing the lighting mode

Using Amazon Alexa

Talking to your Amazon Alexa

Notes on using the Wi-Fi 5 GHz band

Summary of Contents for SRS-XB402M

Page 1: ...etting started Parts and controls Installing Sony Music Center and making the initial settings Power source charging Connecting the speaker to an AC outlet Turning the power on Turning the power off Lighting function Changing the lighting mode Using Amazon Alexa Talking to your Amazon Alexa Notes on using the Wi Fi 5 GHz band 1 ...

Page 2: ...tion After use Enjoying switching the sound effects Information About the indicators About software update Notes on use Precautions Notes on charging Notes on disposing of or giving away this speaker Notes on waterproof and dust proof features How to care for the speaker Trademarks Troubleshooting What can I do to solve a problem Power supply Unable to charge the built in battery Unable to turn on...

Page 3: ...onnect to Sony Music Center The speaker does not appear on the device selection screen in Sony Music Center Unable to connect to an online music distribution service BLUETOOTH connection Unable to pair the speaker with a BLUETOOTH device Indicators The status indicators are flashing in blue When you find the speaker not working properly Resetting the speaker Initializing the speaker 3 ...

Page 4: ...with indicator Reset You can press and hold this button for about 8 seconds to reset the speaker 2 play button 3 BLUETOOTH indicator 4 LINK indicator 5 volume button 6 volume button 7 LIVE button with indicator STANDARD button 8 Status indicators 1 9 Built in microphones 10 Lighting 11 LIGHT button 2 BATTERY button 12 Cap 13 4 ...

Page 5: ...Copyright 2019 Sony Corporation DC IN 5V jack 14 CHARGE indicator 15 Indicates the volume level the remaining battery power and others 1 This button is enabled only while the speaker is connected through a BLUETOOTH connection or a Wi Fi connection 2 5 ...

Page 6: ...ction Install Sony Music Center on your smartphone iPhone etc from Google Play or the App Store Download Sony Music Center from Google Play or the App Store and install it 1 When the installation is complete start Sony Music Center 2 Place the speaker as close to a Wi Fi router as possible 3 Establish a wireless connection from the smartphone iPhone to the Wi Fi router 1 Take a note of the SSID an...

Page 7: ...ompletion of the Wi Fi setup Please wait until the update is complete and the speaker restarts before setting up Amazon Alexa The status indicators flash or light in blue in accordance with the progress of the update After the update is complete all four indicators are lit the speaker restarts While the update is in progress do not turn off the speaker for any reason Related Topic Connecting the s...

Page 9: ...The voice guidance is available in English only 80 or more Battery fully charged 60 or more Battery about 80 40 or more Battery about 60 Connect the AC adaptor to the DC IN 5V jack on the speaker and then plug the AC adaptor into an AC outlet The speaker turns on automatically The CHARGE indicator lights up in orange while charging Charging is completed in about 6 hours and the indicator turns off...

Page 10: ...A BASS factory default settings The built in battery life above is measured using the specified music source Actual performance time may vary from the listed time due to the volume songs played surrounding temperature and usage conditions When the built in battery is running low When the voice guidance says Please charge and the CHARGE indicator and power indicator flash slowly the built in batter...

Page 11: ...aker and charge the built in battery sufficiently The maximum power output will be lower when the built in battery is running low In an extremely cold or hot environment charging stops for safety If charging takes a long time it also makes charging of the speaker stop To resolve these issues disconnect the supplied AC adaptor or a USB AC adaptor commercially available and then connect it again wit...

Page 12: ...atically update the built in software upon completion of the Wi Fi setup Please wait until the update is complete and the speaker restarts before setting up Amazon Alexa The status indicators flash or light in blue in accordance with the progress of the update After the update is complete all four indicators are lit the speaker restarts While the update is in progress do not turn off the speaker f...

Page 13: ...e When the alarm timer settings are specified on Amazon Alexa do not turn off the power Once the speaker is turned off the alarm timer may not work successfully 5 002 064 11 1 Copyright 2019 Sony Corporation Press the power button The power indicator turns off 1 13 ...

Page 14: ...set CHILL For relaxing music RANDOM FLASH OFF For all kinds of music including dance music with no use of flashes HOT Lighting with warm color flashes COOL Lighting with cool color flashes STROBE Lighting with white flashes CALM CYAN Make sure that a BLUETOOTH connection or a Wi Fi connection is established with the speaker 1 Press LIGHT button BATTERY button Each time you press the LIGHT button B...

Page 15: ...r s light is strong brighten the room or turn off the lighting The lighting function is available only while the speaker is connected through a BLUETOOTH connection or a Wi Fi connection Related Topic Installing Sony Music Center and making the initial settings 5 002 064 11 1 Copyright 2019 Sony Corporation 15 ...

Page 16: ...and In such a case press and hold the play button until the speaker responds for about 3 seconds This action is equivalent to saying Alexa to the speaker The volume levels that can be changed by the voice command are 11 levels 0 to 10 Note Amazon Alexa is not available in all languages and countries regions Before you use Sony Music Center make sure that a Wi Fi connection is established When the ...

Page 17: ...ARD button and the LIGHT BATTERY button simultaneously until the LINK indicator flashes in orange about 4 seconds The Wi Fi 5 GHz band is disabled To enable the Wi Fi 5 GHz band Press and hold the LIVE STANDARD button and the LIGHT BATTERY button simultaneously until the LINK indicator flashes in green about 4 seconds The Wi Fi 5 GHz band is enabled For details on the Wi Fi settings refer to the o...

Page 18: ...e Wireless Speaker SRS XB402M Spotify Connect Use your phone tablet or computer as a remote control for Spotify Go to https www spotify com connect to learn how 5 002 064 11 1 Copyright 2019 Sony Corporation 18 ...

Page 19: ...ou start playing music after a BLUETOOTH connection is established Press and hold the power PAIRING button for about 3 seconds until the speaker beeps and the BLUETOOTH indicator flashes quickly in blue The speaker enters pairing mode 1 Perform the pairing procedure on the BLUETOOTH device to detect the speaker When a list of detected devices appears on the display of the BLUETOOTH device select t...

Page 20: ...ases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset P...

Page 21: ... sufficiently Prepare the operating instructions supplied with the computer for reference To avoid any sudden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH speaker When the speaker of you...

Page 22: ... in white 1 2 Depending on the Sound Mode the color of the power indicator varies For details refer to the following topic About the indicators 1 Press and hold the power PAIRING button for about 3 seconds until the speaker beeps and the BLUETOOTH indicator flashes quickly in blue The speaker enters pairing mode 3 22 ...

Page 23: ...f the screen 1 Select the name of the speaker you set up for the Wi Fi connection If the speaker s name does not appear on the screen repeat the procedure from step After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step 2 Click Add a device 1 Select the name of the speaker you set up for the Wi Fi connection and click Ne...

Page 24: ...ppear in the bottom left of the speaker icon during installation When the mark disappears driver installation is complete Proceed to step 3 Register the speaker to the computer For Windows 10 After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step For Windows 8 1 5 Right click on the name of the speaker you set up for the...

Page 25: ... the speaker icon proceed to the next step substep 3 If the name of the speaker you set up for the Wi Fi connection does not appear right click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to the next step substep 3 2 Right click on the speaker s name and select Connect from the menu that appears 3 25 ...

Page 26: ...r on the speaker icon on the Sound screen Proceed to step If you cannot click Connect for the speaker select Disable for the Default Device that currently has a checkmark green Double click on the name of the speaker you set up for the Wi Fi connection in Devices 1 26 ...

Page 27: ...hen the speaker is connected a checkmark will appear 2 Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator stops flashing and stays lit 6 27 ...

Page 28: ... speaker goes out of BLUETOOTH pairing mode before you finish the procedure repeat the procedure from step Once the speaker is paired with the computer there is no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be d...

Page 29: ...e or charge the built in battery sufficiently Prepare the operating instructions supplied with the computer for reference To avoid any sudden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH...

Page 30: ...ottom of the screen 1 Select the name of the speaker you set up for the Wi Fi connection from the Bluetooth screen then click Pair 2 Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator stops flashing and stays lit 4 30 ...

Page 31: ...no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The passkey of the speaker is 0000 If a passkey besides 0000 is set on the computer pairing with the speaker fails Related Topic Listening to music from t...

Page 32: ... the BLUETOOTH device while playback on the device is stopped paused This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Profile that enables hands free calls with a BLUETOOTH mobile phone On the BLUETOOTH device make sure that a BLUETOOTH connection is established with the speaker 1 Start playing music on the BLUETOOTH device 2 Adjust the volume by pressing the ...

Page 33: ...or the usage environment Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection After use No phone calls are made 5 002 064 11 1 Copyright 2019 Sony Corporation During playback you can use the play button on the speaker to perform the following ope...

Page 34: ...TOOTH connection Turn off the BLUETOOTH function on the BLUETOOTH device For details refer to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the speaker Hint When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Turning the power off 5 002 064 11 1 Copyright 2019 Sony Corporatio...

Page 35: ...y LIVE SOUND and EXTRA BASS Switching the LIVE SOUND setting using a button of the speaker Switching the EXTRA BASS setting using buttons of the speaker To switch the EXTRA BASS mode and STANDARD mode follow the procedure 1 Press the LIVE button Each time you press the button the LIVE SOUND mode and the EXTRA BASS mode are switched 1 Press and hold the LIVE STANDARD button for about 3 seconds The ...

Page 36: ...alling Sony Music Center and making the initial settings 5 002 064 11 1 Copyright 2019 Sony Corporation When setting the Sound Mode with Sony Music Center Tap Music Center on your smartphone iPhone etc to start up the application Music Center 1 Tap SRS XB402M 2 Tap Settings Sound Sound Mode Preset Mode to select the Sound Mode STANDARD EXTRA BASS LIVE SOUND 3 36 ...

Page 37: ...peaker has completed charging or the charger such as the supplied AC adaptor is not connected Lights up The speaker is being charged Flashes slowly The built in battery is running at less than 10 and needs to be charged Flashes 3 times and turns off If you turned on the speaker but it turns off after the indicator flashes 3 times the built in rechargeable battery does not have any power remaining ...

Page 38: ...nd Lights up orange The speaker is connected to the network only in the 2 4 GHz band Flashes green The speaker is switching from Wi Fi 5 GHz OFF mode to Wi Fi 5 GHz ON mode Flashes orange The speaker is switching from Wi Fi 5 GHz ON mode to Wi Fi 5 GHz OFF mode Flashes 3 times white The software has completed updating Lights up The LIVE SOUND mode is set Turns off The STANDARD mode EXTRA BASS effe...

Page 40: ...uilt in battery is 20 or more Update process 1 when the speaker is used with its power always turned on The speaker automatically updates the software during night time However to avoid an update failure caused by a traffic spike to the network server each speaker has a different timing of searching for new updates Update process 2 when the speaker is not used with its power always turned on The s...

Page 41: ...g the unit do not use any other AC adaptor On placement Do not set the unit in an inclined position Do not leave the unit in a place subject to high temperatures such as direct sunlight near a heat source or under lighting equipment Do not leave any objects susceptible to magnetism cash cards credit cards with magnetic coding etc near the unit Do not use or leave the unit in a car Others If the li...

Page 42: ...even if charging is not completed Ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the built in battery When charging to the built in battery continues for a long time Note Charging time varies depending on built in battery usage conditions Charge the speaker in an ambient temperature between 5 C and 35 C 41 F and 95 F The speaker becomes warm during charging Thi...

Page 43: ...o the factory defaults If you use in Internet service such as music service information about the speaker may be retained by the service provider In this case contact the network service provider to delete that information The speaker has a built in rechargeable battery When you dispose of this speaker contact your nearest Sony dealer Related Topic Initializing the speaker 5 002 064 11 1 Copyright...

Page 44: ... water or hot water may splash on it The unit does not have a design that is resistant to water pressure Use of the unit in a location where high water pressure is applied such as under running water or in the shower may cause a malfunction Do not pour high temperature water or blow hot air from a hair dryer or any other appliance on the unit directly Also never use the unit in high temperature lo...

Page 46: ... addition dry the unit in an airy place until no moisture remains The sound quality may change when water enters the speaker section of the unit It is not malfunction Wipe off the moisture on its surface and put the unit on a dry soft cloth with the fabric part facing down to drain the collected water inside the unit Then dry the unit in an airy place until no moisture remains Note If the surface ...

Page 47: ...ch marks by Sony Corporation is under license The Apple logo and iPhone are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries Spotify and Spotify logos are trademarks of the Spotify Group The Spotify Software is subject to third party licenses found here https www spotify com connect third party lice...

Page 48: ...me etc to the factory default settings and deletes all pairing information Look up information on the issue on the customer support website Access the following support home pages to get support information about your speaker For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in China https service sony com cn For customers in ot...

Page 49: ...ing a USB AC adaptor commercially available make sure the USB AC adaptor has the ability to output in 1 5 A or more Depending on the type and specification of the USB AC adaptor and micro USB cable the charging time may take a long time Using a USB AC adaptor with an output current of 1 5 A or more and a micro USB cable conforming to the USB standard is recommended Charging from the other device i...

Page 50: ...in battery may be empty Charge the built in battery by connecting the AC adaptor supplied to an AC outlet You may be able to resolve the issues by resetting the speaker Related Topic Connecting the speaker to an AC outlet Turning the power on Resetting the speaker 5 002 064 11 1 Copyright 2019 Sony Corporation 50 ...

Page 51: ...place that is exposed to strong winds or echoes sound reflections the speaker may fail to detect the voice command In such a case press and hold the play button until the speaker responds for about 3 seconds This action is equivalent to saying Alexa to the speaker Make sure that the built in microphones are not blocked You may have given the voice command too quickly for your speaker to detect Try...

Page 52: ...equalizer function of the connected BLUETOOTH device is not active For detailed instructions refer to the operating instructions supplied with the BLUETOOTH device Move your speaker away from a microwave oven or a Wi Fi device Bring the BLUETOOTH device closer to your speaker If there is an object between the speaker and the BLUETOOTH device move the object out of the way If the CHARGE indicator f...

Page 53: ...B402M No phone calls are made This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Profile that enables hands free calls with a BLUETOOTH mobile phone 5 002 064 11 1 Copyright 2019 Sony Corporation 53 ...

Page 54: ...s the built in rechargeable battery s power decreases When the built in battery is running low due to long term use at a loud volume even though the speaker was connected to the supplied AC adaptor If the sound becomes low while in use follow the procedure below Related Topic Connecting the speaker to an AC outlet 5 002 064 11 1 Copyright 2019 Sony Corporation Turn off the speaker 1 Charge the bui...

Page 55: ...ected make sure that the correct password encryption key is used The password encryption key is case sensitive Be sure to check the case of each letter while entering the SSID No double byte characters are accepted for the SSID Be sure to enter single byte characters Example of confusing characters I upper case I and l lower case L 0 numeral 0 and O upper case O d lower case D and b lower case B 9...

Page 56: ... XB402M Unable to connect to Sony Music Center Delete the name of the speaker from your smartphone s BLUETOOTH connection history for a moment and then reconnect to Sony Music Center 5 002 064 11 1 Copyright 2019 Sony Corporation 56 ...

Page 57: ...instructions Make sure that the speaker and the smartphone or similar device on which Sony Music Center is installed is connected to the same SSID as your Wi Fi router Good example The speaker and smartphone are connected to the same SSID on your Wi Fi router so they are connected to the same network When in this state you can operate the speaker using Sony Music Center from a smartphone or simila...

Page 58: ... up distributed connectivity by using a network hub or a Wi Fi access point set to infrastructure mode If you are living in a housing complex such as an apartment or condominium it may use Wi Fi routers that already have lines distributed to each room in the housing complex depending on your situation Talk to your network administrator about how the network is configured in your situation 5 002 06...

Page 59: ...1 device at a time to the internet the speaker will not be able to connect to the internet if another device is already connected Contact your telecommunications carrier or your internet provider If you have turned off your smartphone or similar device waited for a while and then turned it back on once again start the Sony Music Center app Make sure that a compatible music app is installed on your...

Page 60: ... a BLUETOOTH connection with a BLUETOOTH device In such a case delete the device information of the speaker from the BLUETOOTH device and perform the pairing procedure once again Update the software on the connected BLUETOOTH device Related Topic Pairing and connecting with BLUETOOTH devices Connecting with a computer via a BLUETOOTH connection Windows Connecting with a computer via a BLUETOOTH co...

Page 61: ...e flashing in blue The software of your speaker has been downloading or installing the latest software updates Wait until the status indicators stop flashing Related Topic About software update About the indicators 5 002 064 11 1 Copyright 2019 Sony Corporation 61 ...

Page 62: ...speaker after you have resolved the issues with pairing Hint While the speaker is running on the AC power via the AC adaptor the power to the speaker is turned back on after you reset the speaker While the speaker is running on the battery power resetting the speaker turns off its power and you must turn back on the power to the speaker The information including the Amazon Alexa settings will be r...

Page 63: ...tton simultaneously until the four status indicators light up in green Initialization takes about 25 seconds When initialization completes the power to the speaker is turned on and the lighting comes on Initializing the speaker deletes all the information including the Amazon Alexa settings 5 002 064 11 1 Copyright 2019 Sony Corporation 63 ...

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