Support
Troubleshooting
Troubleshooting
Go through this section if you experience difficulty in
operating the PSP
®
system. Should any problem persist,
please visit our Help and Support pages at
http://eu.playstation.com/support.
Power, battery and charging issues
The PSP
®
system does not turn on.
The battery charge may have run out. Charge the
battery.
The battery does not charge, or does not fully recharge.
When using the AC adaptor to charge the battery, check
the following:
– The AC adaptor is fully inserted into the electrical outlet.
– The correct AC adaptor for this product is being used.
When using a USB device connected to the system to
charge the battery, check or make note of the
following:
– The USB cable is fully inserted into the system and the
USB device.
– The USB device is turned on.
– The system is set to USB mode. If [USB Mode] is not
displayed on the screen, select
(Settings)
(USB Connection).
– Some USB devices cannot be used to charge the battery.
For details, see "Charging methods" (
page 12).
– During gameplay and other operations, the battery cannot
be charged using a USB device.
The battery may not charge efficiently or charging may
take longer depending on the usage conditions and
environmental factors. For details, see "Information
about the battery charge" (
page 13).
Check that the AC adaptor and USB cable connectors
are clean. If the connectors are dirty, wipe them with a
soft, dry cloth.
The battery charge doesn't last long.
The charge may run out sooner depending on the
storage method, usage conditions or environment
factors. For details, see "Information about the battery
charge" (
page 13).
The PSP
®
system is misshapen.
The battery inside the PSP
®
system may bulge as the
battery ages. Contact the appropriate PSP
®
customer
service helpline. Details are found within the contact
information section at
http://eu.playstation.com/support.
