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Troubleshooting
Reading/playing/viewing contents (continued)
Symptom
Cause/Remedy
Sound output is not
audible
Increase the volume if it is set to
low.
If sound is not output through
headphones, make sure the
headphone plug is firmly inserted in
the headphone jack.
A picture cannot be
displayed.
Picture files that are not supported
by the Reader cannot be viewed.
For details on supported picture
files, refer to “Support File Format”
A picture of large size may not be
displayable, and its file will not
appear in the list. Delete the picture
file using Reader Library.
“Continue Reading”
does not work, or
bookmarks are
missing.
If the file status has changed (such
as in the following cases), data on
Continue Reading or notes may be
deleted.
A Text/RTF/PDF file is edited.
An eBook purchased with an
authorized Reader is read on another
de-authorized Reader by memory
card transfer.
A bookmark or
highlight cannot be
created by double-
tapping.
If you select “Hide Notes” in a book/
periodical, notes in other books/
periodicals are also hidden. Select
“Create/Edit Notes” or “Show Notes”
from the option menu to display
notes.
Continued
