Sony PCV-L400 - Vaio Slimtop Computer, User Manual

Page: 146 / 1049

power light is lit on the front panel of the computer.

Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).

Confirm that the power cord and all cables are connected firmly, as described on the color poster.

If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned
on and working.
My computer or software program "locks up"

Close the application that is currently locked up by pressing ALT+F4.

If you cannot restart as described in the preceding steps, you can restart the computer by
pressing CTRL+ALT+DELETE or by pressing the power switch for more than six seconds.
Pressing CTRL+ALT+DELETE may result in the loss of changes made to files that are currently open.

Contact the software publisher or designated provider for technical support. See For Answers to
Your Software Questions for a list of phone numbers and web addresses or see Read Me First .
My CD-ROM drive tray does not open

Make sure the computer is turned on.

If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight
paper clip into the emergency eject hole.
When I click an application icon, a message such as "You must insert the application CD into
your CD-ROM drive" appears and the software does not start

Some titles require specific files that are located on the application's CD-ROM. Insert the disc and
try starting the program again.

Check to make sure you inserted the CD-ROM with the label side facing up.
My modem connection is slow
The computer's modem uses K56flex technology/V.90. Many factors influence modem
connection speed, including telephone line noise or compatibility with telephone equipment (such as
fax machines or other modems). If you think your modem is not connecting properly to other
PC-based modems, fax machines, or your Internet Service Provider, check the following:

Have your phone company check that your phone line is free from any line noise.

If your problem is fax-related, check that there are no problems with the fax machine you are
calling and that it is compatible with fax modems.

If you are having a problem connecting with your Internet Service Provider, check that the ISP is
not experiencing technical problems.

If you have a second phone line available, try connecting the modem to this line.
My modem does not work

Check that the phone line is plugged into the line jack.

Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.

Check that the phone number the program is dialing is correct.

Check that the software you are using is compatible with the Sony computer modem. (All
preinstalled programs are compatible.) Call the software publisher or Sony Customer Support.
My microphone is too sensitive to background noise
Page 146