Troubleshooting the Mouse and Touchpad
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If this procedure does not work, ensure that another mouse was not installed. You
may need to use your supplied Driver Recovery CD(s) to reinstall the mouse
drivers. See “To use the Driver Recovery CD(s)” for more information.
The pointer does not move while I am using the Touchpad or
Mouse.
❑
The computer should be restarted. Follow these steps:
1
Press the Windows key.
2
Press the “U” key to select Turn Off Computer, and wait at least four
seconds.
3
Press the “R” key to restart your computer.
❑
If you cannot turn off your notebook as described in the step above, press
Ctrl+Alt+Delete keys at the same time. The Windows Task Manager dialog
box appears, and you can turn off the computer from the Shut Down menu.
Wait at least four seconds, and then restart the computer.
❑
If you cannot restart your notebook as described in the step above, press and
hold the power button for more than four seconds to turn off the notebook.
❑
If the pointer does not move while playing a disc, press Ctrl+Alt+Delete
keys at the same time. The Windows Task Manager dialog box appears, and
you can restart the computer from the Shut Down menu.
❑
If this procedure does not work, ensure that another mouse was not installed.
❑
You may need to use your supplied Driver Recovery CD(s) to reinstall the
touchpad drivers. See “To use the Driver Recovery CD(s)” for more
information.
