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Getting help
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VAIO-Link website
: if you have any problem with your computer, you can access the VAIO-Link web
site. Go to:
VAIO-Link Response Centre
: Before contacting VAIO-Link Response Centre, try to solve the problem
by reading the User Guides and help files for the peripherals or software.
You need to plug in the phone line and configure your modem for use before using the communication features described in this manual.
Troubleshooting
This section describes how to solve common problems you might encounter when using your notebook.
Many problems have simple solutions. Please, try these suggestions before contacting VAIO-Link.
About the computer and software
My computer does not start
Check that the computer is plugged into a power source and that it is turned on.
Check that the power indicator on the front panel of the computer indicates that the power is on.
Check that the battery packs are inserted properly and that they are charged.
Make sure there is no diskette in the floppy disk drive.
Confirm that the power cord and all cables are connected firmly.
If you have plugged the computer into a UPS, make sure the UPS is turned on and works.
If you are using an external display, check that it is plugged into a power source and turned on. Check
that you have switched to the external display and that the brightness and contrast controls are adjusted
correctly.
Moisture condensation may have occurred. Do not use the computer for at least one hour and then turn
it on.
