Sony PCG-FR102 User Manual Download Page 82

Page: 82 / 114

Sony

tebook

er Guide

Getting help

Troubleshooting

This section describes how to solve common problems you might encounter when using your notebook.
Many problems have simple solutions. Please try these suggestions before contacting VAIO-Link.

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About the computer and software

(page 82)

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About the display

(page 86)

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About discs and floppy disks

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About digital video captures and DVgate

(page 94)

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About power management

(page 94)

Summary of Contents for PCG-FR102

Page 1: ...N Sony Notebook User Guide P C G F R S e r i e s ...

Page 2: ... whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof Macrovision This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this ...

Page 3: ... energy saving through the use of computers and their office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos ...

Page 4: ...ture Avoid using the modem during a severe electrical storm Do not use the modem or a telephone to report a gas leak in the vicinity of the leak To change the backup battery please contact your nearest Sony Service Center Before you connect peripherals turn off the computer and all peripherals Connect the power cord only after connecting all cables Turn on the computer only after turning off all p...

Page 5: ... only with the supplied AC adapter To disconnect your notebook completely from mains voltage unplug the AC adapter Please make sure that the socket outlet is easily accessible Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface Optical disc drive Misuse of the optical instruments supplied with your notebook can cause eye haza...

Page 6: ...e EU DoC s on the website http www compliance sony de as a service to our customers You can search for all Declarations of Conformity available for a specific product by typing in the model name in the search box A list of matching documents will be displayed and can be downloaded Please note that the availability of declarations depends on the scope of the EU Directives and the individual product...

Page 7: ... C 140 F or incinerate Dispose of used batteries promptly and properly Keep away from children In some areas the disposal of lithium ion batteries in household or business waste may be prohibited Use the public collection system Disposing of internal memory backup battery Your notebook is equipped with an internal memory backup battery that should not have to be replaced during the lifetime of the...

Page 8: ...joy audio and video CDs Interconnectivity Your computer has Ethernet and i LINK functionalities i LINK is a bidirectional digital interface for exchanging data With the Memory Stick you can easily exchange and share digital data with compatible products Windows Your system includes Microsoft s Windows XP Professional or Home Edition with Service Pack 1 operating system Communications Access popula...

Page 9: ...tup your notebook A Specification sheet containing a table of specifications and a list of bundled software A Guide to Troubleshooting Using the VAIO Recovery and Documentation Disc booklet where you will find troubleshooting VAIO Link information and an explanation of the purpose and use of the VAIO Recovery and Documentation Disc A Dual Language Operating System leaflet Your Sony Guarantee condi...

Page 10: ...e for information on the software and the Sony applications About the Software delivered with your computer is a short description of the features of the software delivered with your system Using Video software explains how to use Sony video software DVgate and Network Smart Capture Managing audio files with SonicStage explains how to convert your existing MP3 WMA and WAV format audio files into A...

Page 11: ... VAIO Link information you need including specific contact numbers for each country Depending on your model Read the printed Specifications document for more information Online documentation 1 Consult the Online Help files of the software you are using for detailed information on features and troubleshooting 2 Refer to the Microsoft Quick Start manual for more information on Windows 3 Go to http w...

Page 12: ...he box see Using the correct phone plug page 56 Not available with models sold in Belgium or Spain See the printed Guide to Troubleshooting and Using the VAIO Recovery and Documentation Disc for details 1 Main unit 5 Phone cable 2 VAIO Recovery and Documentation Disc 6 Power cord 3 AC adapter 7 Phone plug 4 Rechargeable battery pack 8 Documentation pack ...

Page 13: ...c considerations to both stationary and portable environments Positioning your computer Place the computer directly in front of you 1 Keep your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touchpad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may...

Page 14: ...igue by adjusting the tilt of the display to the proper position Adjust the brightness setting of the display as well Lighting Choose a location where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work e...

Page 15: ... 15 Connecting a power source page 20 Starting your notebook page 24 Setting up your notebook with Sony Notebook Setup page 25 Changing the video memory size page 27 Shutting down your notebook page 28 Using the keyboard page 29 Using the touchpad page 34 Using the disc drive page 35 Using the floppy disk drive page 39 Using PC Cards page 41 Using Memory Stick page 44 Using the modem page 55 Using...

Page 16: ...k 15 n N Locating controls and connectors Right Depending on your model Read the printed Specifications document for more information 1 Power button page 24 2 DC In connector page 20 3 CD RW DVD ROM or DVD RW drive page 35 4 Battery bay page 21 ...

Page 17: ... products with USB 1 1 There are 3 transfer modes High speed 480Mbps this is the highest speed Full speed 12Mbps transfer mode Low speed 1 5Mbps transfer mode Used for low speed devices such as mouse and keyboards 1 2 USB 2 0 ports High speed Full speed Low speed page 72 2 AV out jack for TV and line out page 63 3 Microphone connector page 71 4 Headphone connector page 70 5 i LINK connector page 7...

Page 18: ...icator page 32 3 Hard disk drive indicator page 32 4 Num Lock indicator page 32 5 Caps Lock indicator page 32 6 Scroll Lock indicator page 32 7 LCD screen page 33 8 Speakers page 33 9 Model name 10 Memory Stick indicator page 32 11 Left right buttons page 34 12 Touchpad page 34 13 Keyboard page 29 ...

Page 19: ...ing your notebook 18 n N Back 1 Ethernet connector page 77 2 Modem connector page 55 3 Monitor VGA connector page 61 4 Printer connector page 73 5 Ventilation slot page 16 6 1 USB 2 0 port High speed Full speed Low speed page 72 ...

Page 20: ...Sony Notebook User Guide Using your notebook 19 n N Bottom 1 Reset button 2 Memory module cover page 96 3 Modem module cover page 55 ...

Page 21: ...proceed as follows 1 Plug the cable attached to the AC adapter 1 into the DC In connector 2 on the computer 2 Plug one end of the power cord 3 into the AC adapter 3 Plug the other end of the power cord into an AC outlet Use your notebook only with the supplied AC adapter To disconnect your notebook completely from mains voltage unplug the AC adapter Make sure that the socket outlet is easily acces...

Page 22: ...se Inserting the battery pack To insert the battery pack proceed as follows 1 Open the cover of the battery bay 2 Insert the battery pack with the label facing down into the battery bay on the right side of the computer 3 Close the cover of the battery bay until it clicks When the computer is directly connected to AC power and has a battery pack inserted in the battery bay it uses power from the A...

Page 23: ...is on To charge the battery completely continue charging for an additional hour Indicates the status of the battery pack in the battery bay Keep the battery pack in the computer while it is directly connected to AC power The battery pack continues to charge while you are using the computer If the battery level falls below 10 you should either attach the AC adapter to recharge the battery or shut d...

Page 24: ...e even when battery life is low To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Standby or Hibernate When the computer is directly connected to AC power and has a battery pack inserted in the battery bay it uses power from the AC outlet Removing the battery pack To remove the battery pack proceed as follows 1...

Page 25: ... the power button 2 of the computer until the green power indicator 3 light turns on 3 If necessary adjust the brightness on the LCD display To increase the brightness hold down the Fn key and F5 and press the up or right arrow key To decrease brightness hold down the Fn key and F5 and press the left or down arrow key If you press the power button for more than four seconds the computer will turn ...

Page 26: ...ays system information including memory capacity serial number and BIOS version Initial Setting Selects the drive and device order you wish to use for loading the operating system You can specify the hard drive as well as other drives inserted into your computer You can change the volume of the sounds played while the operating system is loading Power On Password Sets the password to secure your c...

Page 27: ... you want to change 4 Once finished click OK The item has been changed For more information about each option click Help on the Sony Notebook Setup screen to display the help file If you open Sony Notebook Setup as a limited user then only the About This Computer tab will be visible ...

Page 28: ... Make sure that no peripheral devices apart from the AC adapter are connected 2 When the Sony logo appears press the F2 key The BIOS setup window appears 3 Choose the Advanced tab by using the right arrow key 4 On the Advanced tab sheet choose UMA Video Memory size by using the down arrow key 5 Press Enter A pop up window appears containing three memory sizes 32 MB 64 MB and 128 MB 6 In the pop up...

Page 29: ...ll software in use If applicable remove the PC Card To do so double click the Safely Remove Hardware icon in the taskbar Select the hardware you want to unplug and click Stop Disconnect any USB devices Press the Ctrl Alt Delete keys at the same time If you have not changed the default settings the Task Manager will appear Select Shut Down then Turn Off Press Alt F4 and select Turn Off from the scr...

Page 30: ...Sony Notebook User Guide Using your notebook 29 n N Using the keyboard Your keyboard is very similar to a desktop computer s but has additional keys that perform specific notebook related tasks ...

Page 31: ...y is equivalent to clicking the right mouse button Numeric keypad area 7 Contains the keys found on a typical calculator Use the numeric keypad area to type numbers or to perform mathematical calculations such as addition and subtraction Note that you must press the Num Lock key to activate the numeric keypad When you do so the Num Lock light illuminates Operator keys 8 11 12 Several keys are alwa...

Page 32: ...lder This is equivalent to selecting Search from the Start menu Ctrl F Displays the Search Results Computers window where you can locate other computers M Minimizes all displayed windows Shift M Returns all minimized windows to their previous size R Displays the Run window This is equivalent to selecting Run from the Start menu Fn Insert Displays the System Properties window This is equivalent to ...

Page 33: ...ard drive The hard drive is not being accessed Num Lock Turns on when the number keys in the numeric keypad are active Turns off when the alphanumeric character keys in the keypad area are active Caps Lock Turns on when the characters appear in uppercase as you type The Shift key lowers the case of typed letters when Caps Lock is on Turns off when the characters appear in lowercase as you type unl...

Page 34: ... then or To decrease volume press Fn F4 and then or Fn F5 brightness control Adjusts the brightness of the LCD To increase lightness intensity press Fn F5 and then or To decrease lightness intensity press Fn F5 and then or You can see the brightness changing immediately on the screen Fn F7 switch to the external display Toggles between the LCD external device monitor or TV depending on which devic...

Page 35: ...e pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally...

Page 36: ...he printed Specifications sheet for details on your model See the glossary at the end of this guide for more information on CD RW and DVD RW To insert a disc proceed as follows 1 Turn on the computer 2 Press the eject button 1 to open the drive The tray slides out 3 Place a disc in the middle of the tray with the label side facing up until the disc clicks into place ...

Page 37: ...your disc drive and you may not be able to open the tray When you finish using a disc wait until the LED indicator turns off and then press the eject button to remove the disc If the disc does not come out when you press the eject button go to Windows Explorer or My Computer Select the drive click the right button of your mouse and select Eject to open the disk tray If it still does not work turn ...

Page 38: ... your software Only use circular discs Do not use discs with any other shape star heart card etc as this may damage the CD RW drive Do not strike or shake the computer while writing data to a disc For optimal writing speed deactivate the screensaver before writing data to a disc Memory resident disc utilities may cause unstable operation or data loss Deactivate these utilities before writing data ...

Page 39: ...ou can play the disc Unless a 2 Europe belongs to region 2 or all this means that you can play this DVD everywhere in the world is labelled on your DVD disc or on the packaging you cannot play the disc on this player Do not try to change the region code settings of the DVD ROM or DVD RW drive Any difficulties caused by changing the region code settings of the DVD ROM or DVD RW drive are out of war...

Page 40: ... floppy disk drive Your computer is equipped with a floppy disk drive Inserting a floppy disk To insert a floppy disk proceed as follows 1 Hold the disk 1 with the label side facing up 2 Gently push the disk into the floppy disk drive 2 until it clicks into place ...

Page 41: ...Removing a floppy disk To remove a floppy disk proceed as follows 1 Wait until the LED indicator 1 turns off 2 Press the eject button 2 to remove the floppy disk Do not press the eject button when the LED indicator is turned on Otherwise data may be lost ...

Page 42: ...rd slots with the label facing upwards 2 Gently push the PC Card slot into the connector The PC Card is automatically detected by your system The Safely Remove Hardware icon appears in the system tray Some devices may not function properly if you repeat Returning to Normal mode from Standby mode or Hibernate mode The computer will return to its original state if you restart it The PC Card slots ca...

Page 43: ...If you have difficulty inserting a PC Card check that you are inserting the PC Card in the correct direction See the manual supplied with your PC Card for more information on use For some PC Cards if you alternate between Normal power operation and Standby or Hibernate power management modes while the card is inserted you may find that a device connected to your system is not recognised Reboot you...

Page 44: ...o that it pops out 9 Push the PC Card release button to eject the card 10 Gently grasp the card and pull it out 11 If the PC Card release button is still out push it back in to close the front panel cover If you unplug the PC Card from the computer when this is still turned on your system might crash and you might lose data that you did not save before Before you remove the PC Card right click the...

Page 45: ...ed into digital data such as pictures music words sounds movies and photographs Foreseen as the universal data storage device of the future the Memory Stick can already be used with an ever increasing range of compatible products including Audio systems Visual devices VAIO products CLIE handhelds Mobile phones There are currently three different types of Memory Stick supported by your VAIO The gen...

Page 46: ...ght and attractive in their design Capacity Its data capacity far exceeds that of a floppy disk Security its lock option means you can protect your data from accidental erasure Versatility memory capacity ranges from 4 MB up to 128 MB the equivalent capacity of 88 floppy disks and up to 1GB for Memory Stick PRO Reliability by way of protecting the hardware and its contents the number of terminals ...

Page 47: ...ou can expand the capabilities of your VAIO computer in the following scenarios With your still digital camera share your holiday pictures instantly by e mail From your handycam to your VAIO make the most of your captured moments with the VAIO s movie editing tools Carry pictures on you by copying image files from the Internet to your VAIO or to your CLIE handheld With your voice recorder add your...

Page 48: ...following features 32 64 and 128 MB capacity versions Storage of up to 120 minutes of audio data Download and save digital music pictures movies and more Combine data files to add music to your home movies for example Transfer and share data between several digital products MagicGate Copyright Protection Technology SDMI Secure Digital Music Initiative Compliance SonicStage software So that you fur...

Page 49: ... SonicStage uses copyright protection technology designed to manage the digital music content downloaded to the PC from CDs the Internet and or other sources Software installed on the PC records music content in encrypted form onto the hard disk As well as allowing you to enjoy music on the PC this technology protects against unauthorized distribution on the Internet Since it is compatible with Ma...

Page 50: ... providing an environment where individuals can record and enjoy third party music data without worrying about copyright infringement Literary works that are recorded by individuals are permitted for private usage only Compatible devices There are nearly 80 Memory Stick enabled products on the market or announced for introduction world wide ranging from camcorders and portable music players to voi...

Page 51: ...50 n N Other VAIO notebooks VAIO desktops CLIE Handheld Entertainment Organiser Sony mobile phones Digital printers AIBO the Sony Entertainment Robot To find out more about the products available in your country go to http www sonystyle europe com ...

Page 52: ...s of 24 36 film Compatible devices You can currently use the Memory Stick PRO with the following Sony products Visual Cyber shot DSC F717 F77 and FX77 digital camera DPP EX5 and EX7 digital photo printers Digital camcorders DCR TRV355 TRV22 TRV33 TRV60 and TRV80 Other MSAC US20 USB Memory Stick adapter MSAC US70 USB optical mouse and Memory Stick adapter MSAC PC3 PC Card Memory Stick adapter MSAC ...

Page 53: ...valuable data from accidental erasure or overwriting Move the tab to the right or left to set or release write protection When the erasure prevention switch is off data can be saved on the Memory Stick When the erasure prevention switch is on data can be read from but not saved on the Memory Stick The 128 MB Memory Stick has a vertical lock LOCK LOCK LOCK ...

Page 54: ...from your digital device insert the Memory Stick with the arrow facing up and toward the Memory Stick slot 2 Carefully slide the Memory Stick into the slot until it clicks in place The Memory Stick is automatically detected by your system and appears in your My Computer window as a local drive under the appropriate letter depending on the configuration of your computer Hold the Memory Stick with t...

Page 55: ...slot proceed as follows 1 Check that the access light is off 2 Push the Memory Stick in towards the notebook The Memory Stick ejects 3 Pull the Memory Stick out of the slot Always remove the Memory Stick gently or it may pop out unexpectedly It is recommended that you remove the Memory Stick before shutting down the computer ...

Page 56: ... you connect the modem to a parallel connected phone line the modem or the other connected device may not function properly Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem Only DTMF Dual Tone Multi Frequency signalling tone dialling is supported A country specific phone plug is supplied with your VAIO notebook allowing you to pl...

Page 57: ...rect phone plug If there are two phone plugs in the box make sure you use the correct one for the country you are in as follows UK The connector can be identified by its cuboid shape and flat pins The Netherlands The connector can be identified by its protruding pins ...

Page 58: ... to recharge the battery or shut down your computer and insert a fully charged battery Using Normal mode This is the normal state of your computer when it is in use The green power indicator light is on in this mode To save power you can turn off a specific device such as the LCD or the hard disk Using Standby mode Standby mode turns off the LCD screen and sets the hard disk and the CPU to a low p...

Page 59: ...the Shift key and press Hibernate Alternatively Press Fn F12 To return to Normal mode press the power button The computer returns to its previous state If you press the power button for longer than 4 seconds the computer will turn off When the computer is in Hibernate mode you cannot insert a disc It takes more time to return to normal mode from Hibernate mode than from Standby mode Hibernate mode...

Page 60: ... external display page 60 Selecting display modes page 66 Using the Dual Display function page 67 Connecting external speakers page 70 Connecting an external microphone page 71 Connecting a Universal Serial Bus USB mouse page 72 Connecting a printer page 73 Connecting an i LINK device page 75 Connecting to a network LAN page 77 Hot plug and play devices should be plugged when the computer is switc...

Page 61: ...ay monitor Multimedia computer display TV Projector Turn off your computer and the peripherals unplug the AC adapter and the power cord before connecting the external display Connect the power cord after connecting all other cables Turn on the peripherals then turn on your computer Connected external displays are used as second screens On Windows systems only you can also use an external display t...

Page 62: ...Connecting a computer display To connect a computer display proceed as follows 1 Plug the display cable 1 in the monitor VGA connector 2 on the computer 2 If necessary plug one end of the display s power cord 3 into the display and the other end into an AC outlet ...

Page 63: ...computer display that includes built in speakers and a microphone To connect a multimedia computer display proceed as follows 1 Plug the display cable 1 into the monitor connector 2 on the computer 2 Plug the speaker cable 3 into the headphone connector 4 on the computer 3 Plug the microphone cable 5 into the microphone connector 6 on the computer ...

Page 64: ... 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system See the manual supplied with your peripheral for more information on installation and use If the display resolution of your computer is more than 1024 x 768 dots a part of the image cannot be displayed on your TV The hidden area on your TV can be seen by moving the cursor on your computer If you want to di...

Page 65: ...o connect a projector proceed as follows 1 Plug the RGB signal cable 1 into the monitor connector 2 identified by the symbol 2 Plug the audio cable 3 not supplied into the headphone connector 4 identified by the symbol 3 Plug the RGB signal cable and the audio cable into the connector of the projector 5 4 Connect the power cord 6 of the projector into an AC outlet ...

Page 66: ...N Under certain circumstances you may not be able to display the notebook LCD screen and an external display or a projector at the same time You can toggle the output between the notebook LCD screen and the external monitor by pressing the Fn F7 key combination ...

Page 67: ...el The Control Panel appears 2 Click Appearance and Themes 3 Click Display The Display Properties dialog box appears 4 Click the Settings tab 5 Click the Advanced button The ATI RADEON IGP 345M Properties dialog box appears 6 Click the Displays tab Select the Monitor Panel or TV icon 7 Click Apply and then OK Under certain circumstances you may not be able to display the notebook LCD screen and an...

Page 68: ...or a toolbar from one display to the other This configuration of a single desktop distributed across separate displays is referred to as a virtual desktop Your monitor or TV hardware may not support the Dual Display function Certain software applications may not be compatible with Dual Display settings Make sure that your computer does not enter Standby or Hibernate mode while you are using Dual D...

Page 69: ...V hardware may not support the Dual Display function Setting the colours and resolution for each display You can set the display colours and resolution for each display that is part of a virtual desktop To set the display colours and resolution for each display proceed as follows 1 Click the Start button on the Windows taskbar 2 Click Control Panel 3 Click Appearance and Themes 4 Click the Display...

Page 70: ...e monitor icons to match the physical arrangement of your monitors The two monitor icons must be connected to create a virtual desktop 7 Click Apply and then OK Deactivating the Dual Display function To deactivate the Dual Display function proceed as follows 1 Click the Start button on the Windows taskbar 2 Click Control Panel 3 Click Appearance and Themes 4 Click the Display icon 5 Click the Sett...

Page 71: ...nnect external speakers proceed as follows 1 Plug the speaker cable 1 into the headphone connector 2 2 Plug the other end of the speaker cable into the external speaker 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Page 72: ...an internal microphone If you need to use a sound input device for example to chat on the Internet you need to plug in an external microphone To connect an external microphone proceed as follows Plug the microphone cable 1 into the microphone connector 2 identified by the symbol Make sure your microphone is designed for computer use ...

Page 73: ...e There are 3 2 USB 2 0 ports at the left of your notebook and 1 at the back To connect a USB mouse proceed as follows 1 Select the USB port 1 of your choice 2 Plug the USB mouse cable 2 into the USB connector You can use your USB mouse 3 You do not need to shut down the computer before connecting or disconnecting a USB peripheral The USB mouse software driver is preinstalled on your notebook ther...

Page 74: ... Connecting a printer using the USB connector You can connect a USB printer compatible with your version of Windows to your computer To connect a printer using the USB connector proceed as follows 1 Plug an optional USB printer cable 1 into the USB connector 2 identified by the symbol on your computer and printer 2 Plug the printer 3 power cord into an AC outlet ...

Page 75: ...nter cable 1 supplied with the printer into the printer connector 2 identified by the symbol 2 Plug the printer power cord 3 into an AC outlet Before using the printer you may need to change the Printer settings in the Sony Notebook Setup software This does not apply for USB printers Turn off your computer and the printer unplug the AC adapter and the power cord before connecting the printer ...

Page 76: ...lications you use Refer to the documentation that came with your software for more information i LINK cables compatible with your VAIO notebook include cables with the following part numbers VMC IL4415 a 1 5 meter cable with a 4 pin connector at each end VMC IL4408Series a 0 8 metre cable with a 4 pin connector at each end Connecting two VAIO computers page 76 Connecting a digital video camera rec...

Page 77: ...ter and the other end into the DV Out connector 3 on the digital video camera recorder 2 Launch the DVgate application On Sony digital video cameras connectors labelled DV Out DV In Out or i LINK are i LINK compatible The Sony digital video camera recorder is an example your digital video camera recorder may need to be connected differently If your digital video camera recorder includes a Memory S...

Page 78: ...led settings and devices needed to connect to the network consult your Network Administrator The default settings make your computer able to connect to the network For more information about connecting your notebook to the network please consult the Hardware troubleshooting section of the VAIO Link website How to troubleshoot network problems Do not plug a phone cable into your computer network ja...

Page 79: ...uter as well as further sources of reference Other sources of information The online help files that accompany your pre installed software contain instructions on using the software VAIO Link website if you have any problem with your computer you can access the VAIO Link website Go to http www vaio link com VAIO Link Before contacting VAIO Link you should try to solve the problem by reading this U...

Page 80: ...e e Support Team Who can use e Support All registered VAIO customers are entitled to unlimited access to the VAIO Link e Support Web Portal How can I access the e Support portal When you register your VAIO computer online at Club VAIO www club vaio com you will automatically receive an email with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All...

Page 81: ...ns at any time Yes you can submit your questions 24 7 but please keep in mind that our e Support Team can only treat your queries from Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been d...

Page 82: ...otebook Many problems have simple solutions Please try these suggestions before contacting VAIO Link About the computer and software page 82 About the display page 86 About discs and floppy disks page 87 About sound page 90 About the modem page 91 About peripherals page 92 About digital video captures and DVgate page 94 About power management page 94 ...

Page 83: ... the cable is twisted around the AC adapter during transport If you cannot start Windows make sure there is no disk in the floppy disk drive Confirm that the power cord and all cables are connected firmly If you have plugged the computer into a UPS Uninterruptible Power Supply make sure the UPS is turned on and works Unplug all external devices and cables including the Internet connection Remove a...

Page 84: ...Sony logo appears The BIOS setup menu screen appears 4 Set the date month day year 5 Press Enter 6 Press the arrow keys to select System Time 7 Set the time hour minute second 8 Press Enter 9 Press the arrow keys to select the Exit menu 10 Press the arrow keys to select Get Default Values and then press Enter The Load default configuration now message appears 11 Make sure that Yes is selected and ...

Page 85: ...onds This turns off the power Unplug the computer from the AC adapter and remove the battery pack from your computer My computer or software program is not responding If you suspect one application is locking your system you can try to stop it as follows 1 Press Ctrl Alt Delete simultaneously The Windows Task Manager screen appears 2 Scroll down until you see an application with the status Not res...

Page 86: ...arned that you will lose unsaved data If this happens regularly Contact the software publisher or designated provider for technical support Make sure the software is compatible with your equipment and operating system Try reinstalling the software My touchpad interprets a single tap as a double click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties...

Page 87: ...may be in Standby mode If so press any key to activate the display It will take a few seconds for the screen content to appear The computer display may be in Hibernate mode If so press the power button to activate the system It will take a few seconds for the screen content to appear The display mode may be set to external display mode Press and hold the Fn key while pressing F7 several times The ...

Page 88: ... the eject button I cannot play a disc After inserting the disc wait for a few seconds for the system to detect it before you try to access it Make sure the label of the disc is facing up If the disc requires software make sure the software is installed according to the instructions of the program Check the volume of your speakers Clean the disc with an appropriate cleaner Make sure your computer ...

Page 89: ...your speakers and the computer In the Device Manager check that the correct drivers are installed properly To display the Device Manager click Start then Control Panel Double click the System icon On the Hardware tab click the Device Manager button A dirty or damaged disc may cause the computer to hang while it tries to read the disc If necessary reboot the computer remove the disc and then check ...

Page 90: ...Generally the reading speed of a CD DVD RW is slower than that of a ROM or R The reading speed can also vary depending on the type of format The disc tray ejects even when it has been locked into place Ensure that the disc is placed with the label side facing up Clean the disc and the disc drive lens with an appropriate cleaner The disc may be scratched Place another disc to see if that is the rea...

Page 91: ...is charged If you are using an application that has its own volume control check that the volume is turned up Check the volume controls in Windows If you use external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If batteries power the speakers check that the batteries are inserted properly and that they a...

Page 92: ... and that the location information is correct on the Dialing Rules tab If you do not see the Phone and Modem Options icon click Switch to Classic View on the left side My modem connection is slow Many factors influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting proper...

Page 93: ...es may cause unstable operation In this case turn off the power of all connected devices and disconnect unused devices Check the connection and then turn on the power again Use the manual import export in DVgate Motion if the problems occur with third party cameras You are strongly advised to use only Sony i LINK cables as using other brands may cause problems with the i LINK devices My PC Card is...

Page 94: ...otebooks If the printer port mode is set to ECP change it to Bidirectional for HP printers If the printer port is set to Bidirectional change it to ECP Desktops Select I O Device Configuration or On board device Configuration then press the Enter key 6 Select Parallel Port Mode then press the Enter key 7 Select a printer port option using the arrow keys then press Enter 8 Press F10 and save the ne...

Page 95: ...vice while using DVgate sometimes causes this error Your DV device will need to have DV In Out in order to be able to transfer your files to the DV device About power management The power management setting is not responding Your notebook s operating system may become unstable if a lower power state such as Hibernate is initiated and then changed before the notebook completely enters the lower pow...

Page 96: ...s use high precision components and electronic connectors technology To avoid the invalidation of your guarantee by mishandling it is recommended that You contact your dealer to install a new memory module You do not install it yourself if you are not familiar with upgrading memory on a notebook You do not touch the connectors or open the memory panel Please contact VAIO Link if you need assistanc...

Page 97: ...nd from any telecommunication links networks or modems before you open the system Failure to do so may result in personal injury or equipment damage Electrostatic Discharge ESD can damage memory modules and other components Install the memory Module only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static e...

Page 98: ...hielded Ambient temperature of more than 35 C or less than 5 C High humidity Removing and installing a memory module To change or add a memory module proceed as follows 1 Shut down your computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack s 3 Wait until the computer cools down 4 Turn the computer upside down 5 Open the memory compartment cover on the bot...

Page 99: ...ased 7 Pull the memory module out in the direction of arrow 2 8 To replace or add memory remove the new memory module from its packaging 9 Place the memory module carefully into the slots as shown making sure the notches are aligned properly 10 Close the memory compartment cover and tighten the screw 11 Reinsert the battery pack s and turn on the computer ...

Page 100: ...age 100 On handling the LCD screen page 100 On using power source page 101 On handling your notebook page 101 On handling floppy disks page 103 On handling discs page 103 On using the battery pack page 103 On using headphones page 104 On handling the Memory Stick optional accessory page 105 ...

Page 101: ... or writing data Do not use your computer in a place subject to extreme change of temperature If the hard disk is damaged the data cannot be restored Do not move your computer while the system is in Standby mode On handling the LCD screen Do not leave the LCD facing the sun as it can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This...

Page 102: ...that may occur during an electrical storm Do not place heavy objects on the power cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your computer from the wall outlet if you will not be using the computer for a long time When the AC adapter is not used unplug it from the AC outlet Use only the supplied AC adapter Do not use any other AC adapter On handling your ...

Page 103: ...es high frequency radio signals and may cause interference to radio or TV reception Should this occur relocate the computer a suitable distance away from the set Use only specified peripheral equipment and interface cables otherwise problems may result Do not use cut or damaged connection cables Your computer cannot be connected to a coin operated telephone and may not work with a private branch e...

Page 104: ... the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the centre out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the centre out Wipe off any remaining moisture with a dry soft cloth On using the battery pack Never leave the battery pack in temperatures above 60 C such a...

Page 105: ...he end of its life and should be replaced You do not need to discharge the battery before recharging If you have not used the battery pack for a considerable amount of time recharge the battery On using headphones Road safety Do not use headphones while driving cycling or operating any motorized vehicle It may create a traffic hazard and is illegal in some areas It can also be potentially dangerou...

Page 106: ...h the Memory Stick as a label Do not bend drop or apply strong shock to the Memory Stick Do not disassemble or modify Memory Sticks Do not let cards get wet Do not use or store Memory Sticks in a location subject to Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity or near corrosive substances Use the storage case supplied with the Memory Stick ...

Page 107: ... off and to control the amount of power given to each device attached to the computer With ACPI a CD ROM player can be turned off by the operating system if it is not in use BIOS An acronym for Basic Input Output System The BIOS is a program that enables the computer to start when you turn it on It monitors the data stream between the operating system and the computer s hardware devices CardBus Ca...

Page 108: ...h 17 GB This high storage power makes it the ideal medium for storing films DVD R A writable DVD based on the DVD R format that can be used to write a program or other data DVD R A writable DVD based on the DVD R format that can be used to write a program or other data DVD RW A rewritable DVD based on the DVD R format that can be used to write erase and rewrite a program or other data approximatel...

Page 109: ... as digital cameras etc ISP An ISP Internet Service Provider is a company which provides you with a user name password and telephone number in order to connect to the Internet L2 cache memory Cache memory is RAM like memory that enables quick access to data that has already been read by the computer L1 and L2 are levels of cache memory in a computer LAN A LAN Local Area Network is a group of compu...

Page 110: ...de your computer It holds the CPU the BIOS the memory and so on MPEG MPEG or Moving Pictures Experts Group is a standard for audio visual compression of video sequences MPEG achieves high compression rates by storing only the changes from one frame to another The decrease in data is generally imperceptible to the human eye MPEG 1 was developed for digital storage of video and audio data on CD ROM ...

Page 111: ... plug in boards for laptop computers The cards used to be called PCMCIA cards but as this was rather unpronounceable these cards are now termed PC cards An example of a PC card is a credit card sized modem Pixel A pixel Picture Element is a part of your screen Your screen is made up of thousands of pixels enabling you to see colours and pictures on it The more pixels the higher the resolution and ...

Page 112: ... cable that requires separate transmission types for the three colours on the display SDRAM Synchronous DRAM is a kind of dynamic random access memory running at a much higher clock speed than regular memory Standard RAM The amount of RAM that is available on your computer when you purchase it System recovery A recovery process that enables you to recover the hard disk image initially available on...

Page 113: ...d software VAIO branded items are all designed to make the best use of Sony s Audio Video AV and Information Technology IT skills VAIO Recovery and Documentation Disc Disc that enables a VAIO computer user to recover the hard disk image that was available when the computer was purchased It also contains the online documentation The disc is delivered with your computer For more information please r...

Page 114: ...ed QuickTime and the QuickTime logo are trademarks used under licence QuickTime is registered in the U S and other countries RealOne Player is a trademark or registered trademark of RealNetworks Inc in the U S and other countries PowerPanel is a trademark of Phoenix Technologies Ltd Symantec Norton Antivirus is a trademark of Symantec Corporation EverQuest is a registered trademark of Sony Compute...

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