Getting help
Troubleshooting
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85
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the
Microphone connector.
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an
ordinary phone and listening for a dial tone.
Check that the phone number the program is dialing is correct.
In the
Phone and Modem Options
dialog box
(Control Panel / Phone and Modem
Options)
, check that your modem is listed on the
Modems
tab, and that the
location information is correct on the
Dialing Rules
tab.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
To verify the modem settings, see
Configuring the modem for use
in your Software
Guide.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems). If
you think your modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
