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Getting help
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If you hear sound but cannot see video, your computer's video resolution may be set too high. For best results,
change the resolution in Windows
Control Panel
-
Display
-
Settings
to 800 x 600 using the minimum color
settings.
If you see video but cannot hear sound, check all of the following:
Make sure the mute setting is off on your DVD player.
Check the
Master Volume
settings of the
Sounds and Audio Device Properties
. If you have connected
speakers externally, check the volume settings of your computer speakers and check the connections between
your speakers and the computer.
In the
Device Manager
, check that the correct drivers are installed properly. To display the
Device Manager
,
click
Start
, then
Control Panel
. Double-click the
System
icon. On the
Hardware
tab, click the
Device
Manager
button.
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary, reboot the
computer, remove the disc and then check that it is not dirty or damaged.
Check your PG settings (Parental Guidance) in the DVD software as they might be preventing you from playing
certain DVDs when they are activated.
On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows
®
, or using any other software
applications. System malfunctions originating from the user changing the DVD region code are beyond the scope of your warranty and will result in service charges
for repair.
If you do not immediately see the
Display
icon after clicking
Control Panel
, click
Switch to Classic View
on the left.
My floppy disk drive cannot write to a diskette
The diskette is write-protected. Disable the write-protect feature or use a diskette that is not write-protected.
Check that the diskette is properly inserted into the (optional) floppy disk drive.
Your diskette may be corrupt. Try to insert another diskette.
