Sony
Notebook U
s
er Guide
Getting help
96
❑
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change
the resolution in the Windows
®
Control Panel - Display
to a lower resolution.
❑
If you see a picture but cannot hear any sound, check all of the following:
❑
Make sure the mute setting is off on your DVD player.
❑
Check the master volume setting of the
Volume Control
. If you have connected speakers externally,
check the volume settings of your computer speakers and check the connections between your
speakers and the computer.
❑
In the
Device Manager
, check that the correct drivers are installed properly. To display the
Device
Manager
, click
Start
, and select
Control Panel
. Double-click the
System
icon. On the
Hardware
tab, click the
Device Manager
button.
❑
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary,
reboot the computer, remove the disc and then check that it is not dirty or damaged.
❑
Check your PG (Parental Guidance) in the DVD software as this might be preventing you from playing
certain DVDs when it is activated.
✍
On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows
®
, or using any
other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty
and will result in service charges for repair.
Why does my CD-RW drive not record at the highest speed?
You must use 8x CD-R or 4x CD-RW media or higher to achieve optimum performance.
If you want to use other media and are having difficulty formatting non-4x CD-RW discs, change the writing
speed from 4x to a lower setting.
To change the writing speed from the default to a lower speed, proceed as follows:
1
Go to
My Computer
from the
Start
menu.
2
Right-click the disc drive icon.
