Sony Notebook
User Guide
Getting help
88
My computer does not shut down (Windows
®
XP)
It is recommended that you shut down your computer using the
Turn Off
command on the Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data. If the
Turn Off
command does not work properly, proceed as follows:
❑
Press
<Ctrl>+<Alt>+<Delete>.
If you have not changed the default settings, you will enter the
Task
Manager
, where you can close any application that cannot close normally, and restart your system.
❑
If this does not work, press
<Alt>+<F4>
to get to the
Turn off computer
screen, from where you can
shut down or restart your computer.
❑
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
❑
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer does not shut down (Windows
®
2000)
It is recommended that you shut down your computer using the
Shut Down
command on the
Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the
Shut Down
command does not work properly, proceed as follows:
❑
Restart the computer by pressing
<Ctrl>+<Alt>+<Delete>
to enter the
Windows Security
feature to
close any application that can not close normally, and restart your system.
❑
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
❑
Unplug the computer from the AC adapter and remove the battery pack from your computer.