Sony Notebook
User Guide
Getting help
89
My computer locks up (Windows
®
XP)
❑
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete>
simultaneously. If you have not changed the default settings, you will enter the
Task Manager
. Select the application or process that is locking your system, and then click
End Task
.
❑
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the
Start
button, click
Turn Off Computer
, and then
select
Turn Off
.
❑
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
❑
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by
pressing
<Alt>+<F4>
and clicking
Turn Off
in the
Turn off computer
screen.
My computer locks up (Windows
®
2000)
❑
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete>
simultaneously and select the application or the process that is locking your
system, and then click
Shut Down
on the
Windows Security
screen.
❑
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the
Start
button, click
Shut Down
, and then select
Shut
Down
in the drop-down list and click
OK
.
❑
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
❑
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by
pressing
<Ctrl>+<Alt>+<Delete>
simultaneously and clicking
Shut Down
on the
Windows Security
screen.