NWZ-E435F / E436F / E438F.GB. 4-109-569-11 (1)
Troubleshooting
Operation
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
The headphone plug is not connected properly.
Connect the headphone plug properly (
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or video files are stored on the player.
Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
The battery is consumed.
Charge the battery fully (
If the player does not react, even after charging
the battery, press the RESET button to reset the
player (
No data is stored on the player.
Follow the instructions in the displayed message,
and transfer data from the computer.
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
Songs or videos may not be played back,
depending on the file format (
Photos may not be displayed, depending on the
file size or the file format (
The playback limitation period of the song has
expired due to subscription conditions, etc.
Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
Continued
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