Sony MDR-ZX770BT Page 33 Help Manual Download

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Wireless Stereo Headset

MDR-ZX770BT

Charging

Charging cannot be done.

Charging time is too long.

The headset cannot be recognized by a computer.

4-564-474-11(1)

Help Guide

Troubleshooting

Downloaded from

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Summary of Contents for MDR-ZX770BT

Page 1: ...any problems or have any questions Getting started Making connections Listening to music Making phone calls Important information Troubleshooting How to Use Troubleshooting Help Guide How to Use Troubleshooting List of Topics Downloaded from ManualsNet com search engine ...

Page 2: ...OOTH devices 49 One touch connection NFC compatible Android devices 16 One touch connection NFC with a smartphone Android 4 1 or later 50 One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 52 Disconnecting the smartphone by one touch NFC 54 Switching the device by one touch NFC 55 Android devices not compatible with one touch connection NFC 17 Pairing and c...

Page 3: ...hone calls 4 Making phone calls 23 Receiving a call 81 Making a call 83 Functions for a phone call 85 Important information 5 Precautions 24 Precautions 86 What is BLUETOOTH wireless technology 87 Trademarks 25 Trademarks 89 Support website 26 Customer support websites 90 Troubleshooting 6 Troubleshooting 27 What can I do to solve a problem 91 Power 28 The headset is not turned on 92 Charging 29 C...

Page 4: ...d 103 The BLUETOOTH wireless communication range is short or the sound skips 104 The headset does not operate properly 105 Phone calls 34 No voice from callers 106 Low voice from callers 107 Resetting or initializing the headset 35 Resetting the headset 108 Initializing the headset to restore factory settings 109 How to Use 7 Troubleshooting 9 TOC 3 Downloaded from ManualsNet com search engine ...

Page 5: ...R ZX770BT Getting started Before first use Features Parts and controls Supplied accessories Charging the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 1 Downloaded from ManualsNet com search engine ...

Page 6: ...h connection NFC compatible Android devices Android devices not compatible with one touch connection NFC iPhone iOS devices Other BLUETOOTH devices Multi point connection 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 2 Downloaded from ManualsNet com search engine ...

Page 7: ...eadset MDR ZX770BT Listening to music Listening to music via a BLUETOOTH connection Sound quality mode 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 3 Downloaded from ManualsNet com search engine ...

Page 8: ...Wireless Stereo Headset MDR ZX770BT Making phone calls Making phone calls 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 4 Downloaded from ManualsNet com search engine ...

Page 9: ...ess Stereo Headset MDR ZX770BT Important information Precautions Trademarks Support website 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 5 Downloaded from ManualsNet com search engine ...

Page 10: ...bleshooting Power Charging Sound Pairing One touch connection NFC BLUETOOTH connection Phone calls Resetting or initializing the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 6 Downloaded from ManualsNet com search engine ...

Page 11: ...ection What you can do with the BLUETOOTH function How to make a wireless connection to BLUETOOTH devices One touch connection NFC compatible Android devices One touch connection NFC with a smartphone Android 4 1 or later One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC An...

Page 12: ...UETOOTH connection Listening to music from a device connected via BLUETOOTH Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Sound quality mode Switching the sound quality mode Making phone calls Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting BLUETOOTH connection after use Important information Precautions Pr...

Page 13: ...Pairing cannot be done One touch connection NFC Unable to connect the headset to a BLUETOOTH device with one touch connection NFC BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly Phone calls No voice from callers Low voice from callers Resetting or initializing the...

Page 14: ...et MDR ZX770BT Before first use Read this first View the type of manuals supplied and support information 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 10 Downloaded from ManualsNet com search engine ...

Page 15: ...tereo Headset MDR ZX770BT Features What you can do with the headset Check out the main features 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 11 Downloaded from ManualsNet com search engine ...

Page 16: ...ew the names of buttons connections and indicators on the headset BLUETOOTH function indicator You can check the BLUETOOTH connection status of the headset by the indicators 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 12 Downloaded from ManualsNet com search engine ...

Page 17: ...luded items Check that all items are packed with the headset before use About the supplied manuals Refer to the supplied manuals depending on your situation 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 13 Downloaded from ManualsNet com search engine ...

Page 18: ...ing the headset You can charge the headset using the micro USB cable supplied Available operating time See the operating time available with a fully charged battery Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 14 Downloaded from ManualsNet com search engine ...

Page 19: ...ction Check out the headset operations available with the BLUETOOTH connection How to make a wireless connection to BLUETOOTH devices Learn about how to make a BLUETOOTH connection 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 15 Downloaded from ManualsNet com search engine ...

Page 20: ... and less than Android 4 1 By touching the headset with an NFC compatible smartphone running the Android OS mentioned above the headset turns on automatically and then pairs and makes a BLUETOOTH connection Disconnecting the smartphone by one touch NFC You can disconnect the headset from the connected smartphone by touching the headset with it Switching the device by one touch NFC You can switch d...

Page 21: ...n register pair an Android smartphone and the headset with each other and make a BLUETOOTH connection Connecting to a paired Android smartphone You can connect the headset with an Android smartphone that is already paired with the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 17 Downloaded from ManualsNet com search engine ...

Page 22: ...r pair an iPhone and the headset with each other and make a BLUETOOTH connection Connecting to a paired iPhone You can connect the headset with an iPhone that is already paired with the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 18 Downloaded from ManualsNet com search engine ...

Page 23: ...r a BLUETOOTH device and the headset with each other and make a BLUETOOTH connection Connecting to a paired BLUETOOTH device You can connect the headset with a BLUETOOTH device that is already paired with the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 19 Downloaded from ManualsNet com search engine ...

Page 24: ...making phone calls Connecting the headset to 2 Android smartphones You can connect 2 smartphones to the headset one for listening to music and the other for making phone calls Connecting the headset to an Android smartphone and an iPhone You can connect an Android smartphone and an iPhone to the headset simultaneously to use different functions on those devices 4 564 474 11 1 Copyright 2015 Sony C...

Page 25: ...LUETOOTH device wirelessly via a BLUETOOTH connection Controlling the audio device BLUETOOTH connection You can control music playback via a BLUETOOTH connection Disconnecting BLUETOOTH connection after use After use disconnect the headset from the BLUETOOTH device 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 21 Downloaded from ManualsNet com search engine ...

Page 26: ... Sound quality mode Switching the sound quality mode You can select the sound quality mode when you turn on the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 22 Downloaded from ManualsNet com search engine ...

Page 27: ... with a smartphone or mobile phone using the headset hands free function Functions for a phone call You can operate the smartphone or mobile phone by the headset via a BLUETOOTH connection Disconnecting BLUETOOTH connection after use After use disconnect the headset from the BLUETOOTH device 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 23 Downloaded from ManualsNet com sear...

Page 28: ... Precautions on use of headset where to use handling maintenance What is BLUETOOTH wireless technology Learn about BLUETOOTH wireless technology 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 24 Downloaded from ManualsNet com search engine ...

Page 29: ...less Stereo Headset MDR ZX770BT Trademarks Trademarks List of the licenses and trademarks 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 25 Downloaded from ManualsNet com search engine ...

Page 30: ... Headset MDR ZX770BT Support website Customer support websites URLs of the customer support websites 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 26 Downloaded from ManualsNet com search engine ...

Page 31: ...reless Stereo Headset MDR ZX770BT Troubleshooting What can I do to solve a problem 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 27 Downloaded from ManualsNet com search engine ...

Page 32: ...Wireless Stereo Headset MDR ZX770BT Power The headset is not turned on 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 28 Downloaded from ManualsNet com search engine ...

Page 33: ...70BT Charging Charging cannot be done Charging time is too long The headset cannot be recognized by a computer 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 29 Downloaded from ManualsNet com search engine ...

Page 34: ...t MDR ZX770BT Sound No sound Low sound level Low sound quality Sound skips frequently during playback 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 30 Downloaded from ManualsNet com search engine ...

Page 35: ...Wireless Stereo Headset MDR ZX770BT Pairing Pairing cannot be done 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 31 Downloaded from ManualsNet com search engine ...

Page 36: ...70BT One touch connection NFC Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 32 Downloaded from ManualsNet com search engine ...

Page 37: ...e a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 33 Downloaded from ManualsNet com search engine ...

Page 38: ...ss Stereo Headset MDR ZX770BT Phone calls No voice from callers Low voice from callers 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 34 Downloaded from ManualsNet com search engine ...

Page 39: ...T Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 35 Downloaded from ManualsNet com search engine ...

Page 40: ...ons Reference Guide This includes information about using your headset safely and specifications of your headset For information about the customer support Web site access http www sony net About battery charging Charge the headset before you use it for the first time Related Topic Charging the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 36 Downloaded from ManualsN...

Page 41: ... built in microphone Comfort around ear style Up to 17 hours of playtime One touch connection NFC SBC AAC and aptX compatible A headphone cable is included for use as wired headphones if the battery runs out Micro USB port for charging Swivels flat and easy portability 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 37 Downloaded from ManualsNet com search engine ...

Page 42: ...length of the headband 4 left unit 5 Built in antenna The BLUETOOTH antenna is built into the headset 6 RESET button Resets and turns off the headset 7 N Mark 8 Microphone Picks up the sound of your voice when talking on the phone 9 Indicator blue red Help Guide How to Use 38 Downloaded from ManualsNet com search engine ...

Page 43: ...ER button 11 Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset 12 Jog switch 13 VOL volume buttons Related Topic BLUETOOTH function indicator Checking the remaining battery charge 4 564 474 11 1 Copyright 2015 Sony Corporation 39 Downloaded from ManualsNet com search engine ...

Page 44: ...ctable Connecting Connected HFP HSP or A2DP Connected HFP HSP and A2DP Playing music or during a call HFP HSP or A2DP Playing music or during a call HFP HSP and A2DP Incoming call Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 40 Downloaded from ManualsNet com searc...

Page 45: ...are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Reference Guide 1 Quick Start Guide 1 Other documents 1 set May not be supplied in some countries or regions 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 41 Downloaded from ManualsNet com search engine ...

Page 46: ... a PC or smartphone provides the detailed information on how to use the headset and troubleshooting etc Quick Start Guide enclosed paper Provides basic information on how to connect or use the headset Reference Guide enclosed paper Provides precautions and specifications 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 42 Downloaded from ManualsNet com search engine ...

Page 47: ... port When using Windows Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate When using Mac Mac OS X version 10 3 or later Note Sony does not guarantee proper operation in all system environments When using Windows 8 1 update using Windows Update 4 564 474 11 1 Co...

Page 48: ... long time the indicator red may not light up when you connect the micro USB cable to charge the headset In this case do not disconnect the micro USB cable from the headset wait a few minutes until the indicator red lights up If the headset is not used for a long time the battery may be quickly depleted however after a few recharges the battery life will improve If you store the headset for a long...

Page 49: ... in this case Use the supplied micro USB cable only and connect directly to a computer Charging will not be completed properly by an indirect connection such as via a USB hub Hint If charging starts while the headset is turned on the headset will turn off automatically 4 564 474 11 1 Copyright 2015 Sony Corporation 45 Downloaded from ManualsNet com search engine ...

Page 50: ... are as follows Music playback time Max 17 hours SBC AAC Max 14 hours aptX Communication time Max 17 hours Standby time Max 450 hours Note Usage hours may be shorter depending on the Codec and the conditions of use 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 46 Downloaded from ManualsNet com search engine ...

Page 51: ... red flashes You can also check the remaining battery charge when the headset is turned on Pressing the POWER button will cause the indicator to flash and show the remaining battery charge 3 times High 2 times Medium 1 time Low needs to charge When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep and turns off automatically 4 564 ...

Page 52: ...essly Listening to music You can receive audio signals from a smartphone mobile phone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 48 Downloaded from ManualsNet com search engine ...

Page 53: ...ar Field Communication is a technology enabling short range wireless communication between various devices such as smartphones and IC tags Thanks to the NFC function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Connecting to a device that does not support one...

Page 54: ... simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device 1 Unlock the screen of the smartphone 2 Set the NFC function of the smartphone to on 3 Touch the headset with the smartphone Confirm that the screen of the smartphone is unlocked Touch the smartphone on the N Mark of the headset Keep touching the headset with the smartphone until the sma...

Page 55: ...e If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device connected via BLUETOOTH...

Page 56: ...designated on each device 1 Unlock the screen of the smartphone 2 Set the NFC function of the smartphone to on 3 Download and install the app NFC Easy Connect If you have already downloaded the app proceed to step 4 NFC Easy Connect is a free Android app you can download from Google Play Download the app by searching for NFC Easy Connect or access it by using the two dimensional code Fees may be c...

Page 57: ...he headset try the following Start the app NFC Easy Connect on the smartphone and move the smartphone slowly over the N Mark of the headset If the smartphone is in a case remove the case Make sure that the app NFC Easy Connect screen is displayed on the smartphone If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and c...

Page 58: ...onnect 2 Touch the headset with the smartphone Touch the smartphone on the N Mark of the headset Note After the headset is disconnected from the smartphone if no operation is performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the POWER button for about 2 seconds The indicator blue goes off and the headset turns off 4 564 474 11 1 Co...

Page 59: ...e headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touched Note Unlock the screen of the smartphone beforehand If you installed the app NFC Easy...

Page 60: ...n you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the POWER button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the POWER...

Page 61: ... over from step 1 Once BLUETOOTH devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connec...

Page 62: ...all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired Android smartphone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 564 474 11 1 Copyright 2015 Sony Corporation 58 Dow...

Page 63: ...utton for about 2 seconds Make sure that the indicator blue flashes after you release the button Check the connection status on the Android smartphone If not connected proceed to step 3 3 Search for this headset on the smartphone i Select Setting Bluetooth ii Touch next to Bluetooth iii Touch Bluetooth Help Guide How to Use 59 Downloaded from ManualsNet com search engine ...

Page 64: ...If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device con...

Page 65: ... When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the POWER button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the P...

Page 66: ...e following cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted f...

Page 67: ...all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 564 474 11 1 Copyright 2015 Sony Corporation 63 Downloaded from...

Page 68: ... button for about 2 seconds Make sure that the indicator blue flashes after you release the button Check the connection status on the iPhone If not connected proceed to step 3 3 Search for this headset on the iPhone i Select Settings ii Touch Bluetooth iii Touch to change it to Help Guide How to Use 64 Downloaded from ManualsNet com search engine ...

Page 69: ...e If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device connected via...

Page 70: ...et the headset has no pairing information press and hold the POWER button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the POWER button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release th...

Page 71: ...d with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device...

Page 72: ...he above procedure is an example For details refer to the operating instructions supplied with your BLUETOOTH device If the BLUETOOTH device was connected with the headset the last time an HFP HSP connection is made when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Note If the headset tries to make a connection with a previou...

Page 73: ...TH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 564 474 11 1 Copyright 2015 Sony Corporation 69 Downloaded from ManualsNet com search engine ...

Page 74: ... music player 3 Make an HFP or HSP BLUETOOTH connection between the headset and the BLUETOOTH smartphone or mobile phone Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smar...

Page 75: ...s respectively 2 Use one of the smartphones to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Bluetooth the setting icon next to MDR ZX770BT On the Paired Bluetooth device screen uncheck Phone audio 4 Terminate the BLUETOOTH connection of the sm...

Page 76: ...th only one function enabled Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphones 4 564 474 11 1 Copyright 2015 Sony Corporation 72 Downloaded from ManualsNet com search engine ...

Page 77: ...ou cannot set the iPhone to connect one function only 1 Pair the headset with both Android smartphone and iPhone respectively 2 Use the Android smartphone to establish a BLUETOOTH connection with the headset 3 On the Android smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Bluetooth the setting icon next ...

Page 78: ...s supplied with your Android smartphone Note If you connect an Android smartphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 564 474 11 1 Copyright 2015 Sony Corporation 74 Downloaded from ManualsNet com search engine ...

Page 79: ... instructions supplied with your BLUETOOTH device 1 Connect the headset to a BLUETOOTH device 2 Wear the headset Adjust the length of the headband Put the headset with indication on your left ear and indication on your right ear The unit of the headset has a tactile dot A Tactile dot 3 Play back music or video on the BLUETOOTH device Adjust the volume on the BLUETOOTH device 4 Adjust the volume by...

Page 80: ...he audio output setting on the BLUETOOTH device Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Switching the sound quality mode 4 564 474 11 1 Copyright 2015 Sony Corporation 76 Downloaded from ManualsNet com search engine ...

Page 81: ...r 2 seconds during playback to stop Press once during playback to pause Press once to skip to the previous next track Press and hold to fast reverse fast forward VOL Press the or button to adjust the volume Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset The available functions may vary depending on the BLUETOOTH device When yo...

Page 82: ... does not support one touch connection NFC operate from the BLUETOOTH device Press and hold the POWER button on the headset for about 2 seconds to turn off the headset Turn off the BLUETOOTH device Hint When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Disconnecting the smartphone by one touch NFC Switching the device...

Page 83: ...gh quality AAC or aptX is selected automatically Standard mode 2 times SBC high quality Priority on stable connection mode 1 time SBC 1 Turn on the headset by pressing the POWER button for more than 2 seconds while holding the VOL or VOL button down If you turn on the headset while holding the VOL button down a mode with more priority placed on sound quality is selected It switches from Priority o...

Page 84: ...may become shorter depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermittent sound may still occur even if the Priority on stable connection mode is selected 4 564 474 11 1 Copyright 2015 Sony Corporation 80 Downloaded from ManualsNet com search engine ...

Page 85: ...bile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection 1 Connect the headset to a smartphone or mobile phone beforehand 2 When you hear a ring tone press button on the headset and receive the call When an incoming call arrives even while you are listening to music playback pauses and a ring tone will be heard from the headset If no ring tone is heard via the hea...

Page 86: ...l device to the headset by holding the button down for about 2 seconds or by using your smartphone or mobile phone If you adjust the volume on the headset when not talking the music playback volume is adjusted Volume during a call and volume during music playback can be adjusted independently Changing call volume does not change the volume of music playback and vice versa Related Topic How to make...

Page 87: ...sic playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding the button down for about 2 seconds 3 Press the VOL or VOL button to adjust the volume 4 To end the call press the button on the headset again If you made a call during music playback music playback resumes automatically Note Use a smartphone or mob...

Page 88: ...less connection to BLUETOOTH devices Disconnecting BLUETOOTH connection after use Receiving a call Functions for a phone call 4 564 474 11 1 Copyright 2015 Sony Corporation 84 Downloaded from ManualsNet com search engine ...

Page 89: ...ce between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Supported profile HSP Outgoing call Press the button once...

Page 90: ... the headset to deform during long storage Do not subject the headset to excessive shock Clean the headset with a soft dry cloth Do not expose the headset to water The headset is not waterproof Remember to follow the precautions below Be careful not to drop the headset into a sink or other container filled with water Do not use the headset in humid locations or bad weather such as in the rain or s...

Page 91: ...file Transmitting or receiving audio content of high quality AVRCP Audio Video Remote Control Profile Controlling A V equipment pausing stopping starting playback etc HSP Headset Profile Talking on the phone Operating the phone HFP Hands free Profile Talking on the phone Operating the phone by hands free When you use a BLUETOOTH mobile phone supported by both HFP Hands free Profile and HSP Headset...

Page 92: ...ound played on the BLUETOOTH device during talking on the telephone or listening to the music This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used but security may not be enough depending on the setting Be careful when communicating using BLUETOOTH wireless technology We do not take any respon...

Page 93: ...egistered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries The aptX mark and the aptX logo are trade marks of CSR plc or one of its group companies and may be registered in one or more jur...

Page 94: ...the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in other countries regions http www sony asia com 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 90 Downloaded from ManualsNet com search engine ...

Page 95: ...sues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset Initializing the headset to restore...

Page 96: ...ot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 92 Downloaded from ManualsNet com search engine ...

Page 97: ...ted to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 93 Downloaded from ManualsNet com search engine ...

Page 98: ... is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 94 Downloaded from ManualsNet com search engine ...

Page 99: ...he computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 95 Downloaded from Man...

Page 100: ...and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4 564 474...

Page 101: ... Headset MDR ZX770BT Low sound level Turn up the volume of the headset and the connected device 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 97 Downloaded from ManualsNet com search engine ...

Page 102: ... If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connection is made This is caused by the computer trans...

Page 103: ... in antenna BLUETOOTH communications may be disabled or noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequ...

Page 104: ... 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them again Related Topic BLUETOOTH function indicator How to ...

Page 105: ...device If you repeatedly fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC Related Topic One touch connection NFC with a smartphone Android 4 1 or la...

Page 106: ...on the headset Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete The BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Related Topic BLUETOOTH function indicator How to make a wireless connection to BLUETOOTH devices 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting ...

Page 107: ...eadset MDR ZX770BT Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 103 Downloaded from ManualsNet com search engine ...

Page 108: ...be disabled or noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless tele...

Page 109: ...ot deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 105 Downloaded from ManualsNet com search engine ...

Page 110: ...BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 106 Dow...

Page 111: ...dset MDR ZX770BT Low voice from callers Turn up the volume of the headset and the connected device 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 107 Downloaded from ManualsNet com search engine ...

Page 112: ...th a pointed object The headset is reset and turns off when it was on If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 108 Downloaded from ManualsNet com search engine ...

Page 113: ...y for more than 7 seconds The indicator blue flashes 4 times and the headset is reset to the factory settings All pairing information is deleted If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 564 474 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 109 Downloaded from ManualsNet com search engine ...

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