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Channels
Some channels are blank
• The channel is for scrambled/subscription service
only. Subscribe to a pay TV service.
• Channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
FM radio
Channels are not receivable
• Confirm that a VHF antenna is connected to the
antenna input on the rear of the TV.
• Perform “Auto Tuning” in “FM Radio Set-up”
General
The TV turns off automatically (the TV enters
standby mode)
• Check if the “Sleep Timer” is activated (page 38).
• Check if the “Idle TV Standby” is activated
Some input sources cannot be selected
• Select “Video Labels” and select “Always” of the
input source (page 39).
The remote does not function
• Replace the batteries.
HDMI equipment does not appear on “HDMI Device
List”
• Check that your equipment is compatible with
Control for HDMI.
Cannot select “Off” in “Control for HDMI”
• If you have connected any audio system that is
compatible with Control for HDMI, you cannot select
“Off” in this menu. To change the audio output to the
TV speaker, select “TV Speakers” in the “Speakers”
menu (page 33).
Lost password
• Select the “PIN Code” settings on the “Parental
Lock” settings, then enter the following master
password: 9999.
Sometimes video streaming quality is poor when
using the wireless LAN
• The wireless network connection quality varies
depending on the distance or obstacles (e.g. wall)
between the TV/USB Wireless LAN Adapter and the
wireless router (access point), environment
interference, and quality of the wireless router
(access point). If using USB Wireless LAN Adapter,
it is suggested to use a wireless router (access
point) supporting 5GHz operation for video
streaming and place it closer to the USB Wireless
LAN Adapter (not applicable for models with built-in
wireless LAN device).
Wireless LAN connection fails or radio reception
conditions are poor
• Check the installation location of the TV and wireless
router (access point). Signal condition may be
affected for the following reasons.
– Other wireless devices, microwaves, fluorescent
lights, etc., are placed nearby.
– There are floors or walls between the wireless
router (access point) and TV. If the problem
persists even after checking the above, try
making a wired LAN connection.
• When using a USB Wireless LAN Adapter, move it to
avoid signal interference by using an extension
cable with base unit (optional accessory).
Poor picture on Internet Video
• Quality depends on the original video provided by
the video content provider and your connection
bandwidth.
Small picture on Internet Video
• Use the color buttons to zoom in and out.
Certain Internet video content displays a loss of
detail, especially during fast-motion or dark scenes
• Video quality and picture size depend on
broadband speed and delivery by content
providers.
Good picture quality but no sound on the Internet
video content
• Quality depends on the original content provided by
the video content provider and your connection
bandwidth.
• Due to the nature of Internet video, not all videos will
contain sound.
You do not see many videos in the Internet Video
Guide
• Press
OPTIONS
and select categories to view more
content.
• Check the “Parental Lock” ratings on the TV; some
Internet content may be blocked based on the
rating.
Some photos, music, video files in the connected
USB device are not displayed
• Unsupported files may not be displayed.
• The accessible file or folder limit in a directory is
1,000. This limit includes non-supported files or just
folders. Files or folders are populated based on their
timestamps. Photo, music files or folders exceeding
the limit will not be displayed.
The TV surrounds become warm
• When the TV is used for an extended period, the TV
surrounds become warm. You may feel hot when
touching there by the hand.
