Finding, locking or erasing a lost device
Google offers a location and security web service called Find my device. After you
have signed in to a Google account, Find my device is turned on by default. If you
lose your device, you can use Find my device to:
•
Find and show where your device is located on a map.
•
Lock your device and present a message on the lock screen.
•
Unlock your device and reset it by erasing its content.
•
Activate the ringer, even if the sound is turned off.
Your device must be turned on, have an internet connection, and have the location
service activated. The Find my device service may not be available in all countries
or regions.
For additional information about Find my device, go to
support.google.com/ and search for “Find my device.”
Note
If you erased the content on your device using Find my device, you must enter the
username and password for a Google account in order to use your device again. This can be
any Google account which you have set up on your device as an owner. If you can’t give this
information during the setup, you won’t be able to use your device at all after a reset.
To verify that your device can be found
•
Go to
https://www.google.com/android/find and sign in using your Google
account.
Using location services
Location services allow applications such as Maps and the camera to use
information from your mobile or Wi-Fi network as well as Global Positioning
System (GPS) information to determine your approximate location. If you’re not
within a clear line of sight to GPS satellites, your device can determine your
location using the Wi-Fi function. And if you’re not within range of a network, your
device can determine your location using your mobile network.
In order to use your device to find out where you are, you need to enable location
services.
Note
You may incur data connection charges when you connect to the internet from your device.
To enable or disable location services
1
Find and tap Settings > Lock screen & security > Location.
2
Tap the switch to enable or disable location services.
Improving GPS accuracy
The first time you use the GPS function in your device, it can take a few minutes for
your location to be found. To help the search, make sure you have a clear view of
the sky. Stand still and don’t cover the GPS antenna. GPS signals can pass through
clouds and plastic, but not through most solid objects such as buildings and
mountains. If your location isn’t found after a few minutes, move to another
location.
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Internet version. For personal use only.
