Sony h.ear go 2 Help Manual Download Page 191 | Manualshive

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Wireless Speaker

h.ear go 2 (SRS-HG10)

What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Connect the speaker to an AC outlet via the USB AC adaptor to charge the battery for more than 1 hour.
You may be able to resolve some issues by charging the battery.

Press and hold the (power) button of the speaker more than 8 seconds to reset the speaker. When resetting the
speaker, the volume, functions, and sound settings may change.
Initialize the speaker.
All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are
deleted.

Look up information about the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.

Related Topic

Initializing the speaker

4-735-503-11(1) Copyright 2018 Sony Corporation

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Summary of Contents for h.ear go 2

Page 1: ...er by your smartphone or iPhone Connecting by using Sony Music Center This section explains how to connect the speaker to a Wi Fi network Playback via a network Internet music streaming service You can stream music from the Internet using Sony Music Center Playback via a network Wireless Multi room Wireless Surround Wireless Stereo Enjoy music in any room via Wi Fi You can listen to your favorite ...

Page 2: ...s Multi room Wireless Surround Wireless Stereo Listening to music on a PC Without a Wi Fi network Connecting via a USB cable Making a wireless connection BLUETOOTH connection With a Wi Fi network Using Windows Media Player Windows 7 or later Using other music playback software Listening to music on a smartphone such as an Xperia or WALKMAN equipped with Android Without a Wi Fi network Making a wir...

Page 3: ... connection Connecting via an audio cable with stereo mini plugs no resistance Listening to music on a WALKMAN compatible with High Resolution Audio formats Connecting via a USB cable Making a wireless connection BLUETOOTH connection Connecting via an audio cable with stereo mini plugs no resistance Listening to music from an Internet music service Without a Wi Fi network PC Connecting via a USB c...

Page 4: ... 10 Pairing and connecting with a PC Windows 8 1 Pairing and connecting with a PC Windows 7 BLUETOOTH connection NFC Connecting with an NFC compatible device by one touch NFC BLUETOOTH connection with a paired device Connecting with a paired BLUETOOTH device Connecting with a paired PC Windows 10 Connecting with a paired PC Windows 8 1 Connecting with a paired PC Windows 7 Speaker Add function Con...

Page 5: ...ireless Stereo Listening to an Internet music service Spotify BLUETOOTH Selecting the BLUETOOTH audio streaming playback quality Codec Listening to music on a device via a BLUETOOTH connection Terminating the BLUETOOTH connection After use USB Listening to music on a WALKMAN compatible with High Resolution Audio formats Listening to music on an Xperia compatible with High Resolution Audio formats ...

Page 6: ...s Compatible operating systems Windows Compatible operating systems Mac Compatible DLNA devices Compatible BLUETOOTH devices Compatible USB devices Software update Updating the pre installed software Update method 1 Automatic update via the Internet Update method 2 Manual update via the Internet Searching the latest software via a network connection Wi Fi signal strength Checking the Wi Fi signal ...

Page 7: ...ork cannot find or recognize the speaker Unable to connect to a network via a Wi Fi connection Unable to connect to a network via a Wi Fi connection even though a correct SSID is selected The speaker cannot connect to a network using the UPDATE WPS button The speaker does not appear in the device list of the PC s music playback application The speaker does not appear in the device select screen of...

Page 8: ...skipping or distorted sound Playback does not start Playback does not start from the first track Software update Updating the pre installed software Update method 1 Automatic update via the Internet Update method 2 Manual update via the Internet Searching the latest software via a network connection Reset Reset the speaker Initializing the speaker Disposal and transfer Disposing of or giving away ...

Page 9: ...Help Guide Wireless Speaker h ear go 2 SRS HG10 Parts and controls Top and bottom Rear 9 ...

Page 10: ... is turned on press and hold for more than 3 seconds to switch to BLUETOOTH pairing mode 4 play button call button Operate to play pause skip go back Press to receive a call It has a tactile dot Use the tactile dot as a reference when operating the speaker 5 AUDIO IN indicator 6 USB indicator 7 BLUETOOTH indicator 8 NETWORK indicator 9 LINK indicator 10 N Mark Touch this mark with an NFC FeliCa co...

Page 11: ...Add function or Wireless Stereo function 1 with two speakers 20 SET UP button Press to use Stereo Mode function with two speakers or to use Wireless Surround function 1 by combining the speaker with other audio devices 21 UPDATE button with indicator WPS button Indicates the status of the speaker s software update After pressing and holding for 2 seconds when the indicator is lit the speaker beeps...

Page 12: ...able 1 Connect the micro USB cable to a DC IN 5V jack 2 Connect the USB AC adaptor to an AC outlet Do not use other than the supplied USB AC adaptor micro USB cable and AC power cord According to your country or region connect the AC power cord and plug adaptor to the USB AC adaptor When the speaker is connected to an AC outlet via the USB AC adaptor charging starts and the CHARGE indicator lights...

Page 13: ...ile charging the battery turn the volume to low Otherwise turn off the speaker and charge it for at least 1 hour If you use the speaker at a high volume for a long time the battery power and the volume may reduce even when connected to an AC outlet This is not a malfunction In this case turn off the speaker and charge it for at least 1 hour When the battery life is low CHARGE indicator flashes the...

Page 14: ...r Note When the CHARGE indicator flashes this indicates that the built in battery is running low and needs to be charged Charge the speaker for at least 1 hour by connecting it to an AC outlet via the USB AC adaptor Related Topic About the indicators Using the BLUETOOTH Network standby mode About the voice guidance 4 735 503 11 1 Copyright 2018 Sony Corporation Press the power button The power ind...

Page 15: ...NCTION button and the SET UP button simultaneously until the power indicator turns off The BLUETOOTH Network standby mode is turned off Hint If the BLUETOOTH Network standby mode is on the power indicator lights up in orange when the speaker turns off The BLUETOOTH Network standby mode can be set to on or off by using the dedicated app Sony Music Center 4 735 503 11 1 Copyright 2018 Sony Corporati...

Page 16: ...H using HFP HSP HFP HSP are types of BLUETOOTH profile HSP Headset Profile It enables calls and operations on phone HFP Hands free Profile It enables hands free calls and operations on phone No music audio is played NETWORK USB AUDIO IN mode No operation of the speaker No music audio is played Hint The auto power off auto standby mode can be turned off by using Sony Music Center The auto power off...

Page 17: ... services Chromecast built in Sound quality settings and equalizer adjustment Check the battery level of the rechargeable battery built in to the speaker Power option settings auto power off auto standby mode the voice guidance for the remaining battery capacity BLUETOOTH Network standby mode settings Change the BLUETOOTH mode and the AUDIO IN mode Select the BLUETOOTH Codec audio streaming playba...

Page 18: ...ot connect the speaker and your smartphone etc or sound is not output from the speaker uninstall Sony Music Center and try to make a BLUETOOTH connection again For details refer to Google Play or App Store 4 735 503 11 1 Copyright 2018 Sony Corporation Download Sony Music Center from Google Play or App Store and install it to your smartphone etc 1 After finishing installation start Sony Music Cent...

Page 19: ...s BLUETOOTH Codec settings Chromecast built in settings etc Below is the list of main setting items of Sony Music Center Sound settings Item Description ClearAudio You can enjoy ClearAudio Sony s recommended sound quality ClearAudio is set as default at time of purchase Equalizer You can set the sound quality according to the music genre 19 ...

Page 20: ...me of purchase which effectively enhances compressed audio while High Resolution Audio can be enjoyed in its original state It extends up to 192 kHz 24 bit equivalent Item Description Auto Standby If no operation is performed on the speaker for more than 15 minutes the speaker powers off automatically auto power off BATT Level Voice Set whether or not to enable the voice guidance that informs you ...

Page 21: ...on Bluetooth Codec Auto Setting that prioritizes sound quality The optimal codec is automatically selected from among AAC LDAC and SBC SBC Setting that prioritizes stable connection Item Description Learn how to Cast Links to the page describing how to set up Chromecast built in 21 ...

Page 22: ...will be protected again by setting the wireless LAN security Place your speaker as close as possible to the wireless router 1 Connect your smartphone to your wireless router 1 Record the SSID and password of the wireless router for reference Some wireless routers have multiple SSIDs Be sure to record the SSID which your smartphone is connected to For details refer to the operating instructions sup...

Page 23: ...urned on automatically 4 735 503 11 1 Copyright 2018 Sony Corporation Sony Music Center will automatically start up when BLUETOOTH connection is completed Follow the instructions on the screen Check that the LINK indicator on the speaker lights up in orange When the Wi Fi connection is completed the LINK indicator lights up in orange Depending on the environment it may take more than a minute for ...

Page 24: ...ption My Library Play back music files including high resolution audio stored in your smartphone iPhone etc USB DAC Play back music files stored in USB devices PC WALKMAN Xperia etc Connect through the speaker USB port and operate from the connected USB device for playback Home Network See Listening with multiple speakers Wireless Multi room Wireless Surround Wireless Stereo Settings Use to config...

Page 25: ...h multiple speakers By combining speakers of compatible model you can enjoy your favorite music in various styles via a Wi Fi network For more details about compatible models and available function see Listening with multiple speakers Wireless Multi room Wireless Surround Wireless Stereo Related Topic DLNA Digital Living Network Alliance Compatible DLNA devices Setting your PC as a DLNA server and...

Page 26: ...4 735 503 11 1 Copyright 2018 Sony Corporation 26 ...

Page 27: ... or Wireless Stereo function you can also cancel the function by pressing and holding the SET UP button on the rear of the speaker until a beep is heard The right left indicators turn off and the function is canceled The grouping is also canceled Note You can enjoy the Wireless Multi room function Wireless Surround function and Wireless Stereo function only on the network connection via Wi Fi Thes...

Page 28: ...Enjoy even greater surround sound with additional speakers compatible with wireless surround function For more details see Using this speaker as a rear speaker Wireless Surround Pair two speakers together to create wider stereo sound For more details see Connecting two speakers Wireless Stereo Related Topic Using this speaker as a rear speaker Wireless Surround Connecting two speakers Wireless Ste...

Page 29: ...itable for playing back high resolution audio files Note Use other music playback application such as Sony Music Center to play back audio files which are not High Resolution Audio format 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting a PC Installing the dedicated driver 1 Installing Hi Res Audio Player to a PC 2 Listening to music with Hi Res Audio Player 3 29 ...

Page 30: ...11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your PC and the speaker by using either of the following methods Pairing a device to connect to the speaker for the first time Windows 10 Windows 8 1 Windows 7 Connecting a paired PC and the speaker Windows 10 Windows 8 1 Windows 7 1 Listening to music on a device via a BLUETOOTH connection 2 30 ...

Page 31: ...s Media Player on your PC to listen to music from the speaker via a Wi Fi network 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting to a Wi Fi network 1 Setting your PC as a DLNA server and controller Windows 10 Windows 8 1 Windows 7 2 Listening to music on a PC via a network Windows Media Player 3 31 ...

Page 32: ...unction to listen to the music files stored on your PC from the speaker via a network move or copy music files to the library of Hi Res Audio Player Note If you want to use a music playback software other than Hi Res Audio Player make a BLUETOOTH connection with a PC 4 735 503 11 1 Copyright 2018 Sony Corporation 32 ...

Page 33: ...nction 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your smartphone and the speaker by using either of the following methods Pairing and connecting with a BLUETOOTH device Android Other devices NFC compatible device Connecting with a paired BLUETOOTH device 1 Listening to music on a device via a BLUETOOTH connection 2 33 ...

Page 34: ...an audio cable with stereo mini plugs no resistance A commercially available audio cable with stereo mini plugs no resistance is required 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting a smartphone 1 Listening to music on a portable audio device etc 2 34 ...

Page 35: ...ony Music Center Use your smartphone iPhone etc with Sony Music Center installed 4 735 503 11 1 Copyright 2018 Sony Corporation Wi Fi network connection Sony Music Center 1 Listening to music on a device connected to the home network Sony Music Center 2 35 ...

Page 36: ...r cable OTG cable is required This connection method is suitable for playing back high resolution audio files 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting an Xperia compatible with High Resolution Audio formats 1 Listening to music on an Xperia compatible with High Resolution Audio formats 2 36 ...

Page 37: ...nction 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your smartphone and the speaker by using either of the following methods Pairing and connecting with a BLUETOOTH device Android Other devices NFC compatible device Connecting with a paired BLUETOOTH device 1 Listening to music on a device via a BLUETOOTH connection 2 37 ...

Page 38: ...an audio cable with stereo mini plugs no resistance A commercially available audio cable with stereo mini plugs no resistance is required 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting a smartphone 1 Listening to music on a portable audio device etc 2 38 ...

Page 39: ...ony Music Center Use your smartphone iPhone etc with Sony Music Center installed 4 735 503 11 1 Copyright 2018 Sony Corporation Wi Fi network connection Sony Music Center 1 Listening to music on a device connected to the home network Sony Music Center 2 39 ...

Page 40: ...H function 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your iPhone iPod touch and the speaker by using either of the following methods Pairing iPhone iPod touch to connect to the speaker for the first time Connecting a paired iPhone iPod touch and the speaker 1 Listening to music on a device via a BLUETOOTH connection 2 40 ...

Page 41: ...udio cable with stereo mini plugs no resistance A commercially available audio cable with stereo mini plugs no resistance is required 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting an iPhone iPod touch 1 Listening to music on a portable audio device etc 2 41 ...

Page 42: ... Sony Music Center Use your iPhone iPod touch with Sony Music Center installed 4 735 503 11 1 Copyright 2018 Sony Corporation Wi Fi network connection Sony Music Center 1 Listening to music on a device connected to the home network Sony Music Center 2 42 ...

Page 43: ... with the BLUETOOTH function 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your WALKMAN and the speaker by using either of the following methods Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device 1 Listening to music on a device via a BLUETOOTH connection 2 43 ...

Page 44: ...cable with stereo mini plugs no resistance A commercially available audio cable with stereo mini plugs no resistance is required 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting to a portable audio device etc 1 Listening to music on a portable audio device etc 2 44 ...

Page 45: ...od is suitable for playing back high resolution audio files 4 735 503 11 1 Copyright 2018 Sony Corporation Optional High Resolution Audio USB Adaptor WM PORT cable can be ordered from your nearest Sony Service Center Connecting a WALKMAN compatible with High Resolution Audio formats 1 Listening to music on a WALKMAN compatible with High Resolution Audio formats 2 45 ...

Page 46: ... with the BLUETOOTH function 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your WALKMAN and the speaker by using either of the following methods Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device 1 Listening to music on a device via a BLUETOOTH connection 2 46 ...

Page 47: ...cable with stereo mini plugs no resistance A commercially available audio cable with stereo mini plugs no resistance is required 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting to a portable audio device etc 1 Listening to music on a portable audio device etc 2 47 ...

Page 48: ...Guide Wireless Speaker h ear go 2 SRS HG10 Connecting via a USB cable 4 735 503 11 1 Copyright 2018 Sony Corporation Connecting a PC Installing the dedicated driver 1 Receiving music services on your PC 2 48 ...

Page 49: ... 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your PC and the speaker by using either of the following methods Pairing a device to connect to the speaker for the first time Windows 10 Windows 8 1 Windows 7 Connecting a paired PC and the speaker Windows 10 Windows 8 1 Windows 7 1 Receiving music services on your PC 2 49 ...

Page 50: ...ped with the BLUETOOTH function 4 735 503 11 1 Copyright 2018 Sony Corporation Making a BLUETOOTH connection between your smartphone or iPhone etc and the speaker by using either of the following methods Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device 1 Receiving music services on the smartphone iPhone etc 2 50 ...

Page 51: ... the speaker via a Chromecast built in enabled app Refer also to the Sony Music Center support website http www sony net smcqa 4 735 503 11 1 Copyright 2018 Sony Corporation Wi Fi network connection Sony Music Center 1 Listening to music on a device connected to the home network Sony Music Center See Listening to Internet music services 2 Receiving music services on the smartphone iPhone etc 3 51 ...

Page 52: ...ter has a Wi Fi Protected Setup WPS button connect to the Wi Fi network by this method To check if your wireless router is compatible with Wi Fi Protected Setup WPS refer to the operating instructions of your router For details see Connecting to a Wi Fi network using the Wi Fi Protected Setup WPS button of the wireless router Connecting to a Wi Fi network using a PC If your wireless router does no...

Page 53: ...ion Windows 8 1 Windows 7 Follow the instructions on the PC screen to operate To use the PC as a DLNA server or controller it is necessary to set the PC For details see Setting your PC as a DLNA server and controller Windows 10 Windows 8 1 Windows 7 or Listening to music on a PC via a network Windows Media Player Note The speaker can play MP3 Linear PCM WMA AAC WAV FLAC ALAC and AIFF format files ...

Page 54: ...conds The NETWORK indicator lights up in white and the LINK indicator flashes in orange 2 Press the Wi Fi Protected Setup WPS button of the wireless router Operate within 90 seconds after pressing the UPDATE WPS button of the speaker Depending on the wireless router press and hold the Wi Fi Protected Setup WPS button of the wireless router for a few seconds For details refer to the operating instr...

Page 55: ...g instructions supplied with your wireless router If the Wi Fi connection fails even if you try several times initialize the speaker and delete the setting information of the Wi Fi connection then try connecting again Note When you connect the speaker to a Wi Fi network for the first time after purchase or after you initialize the speaker the BLUETOOTH Network standby mode is turned on automatical...

Page 56: ...e devices connected to wireless routers or access points Have the Wi Fi network name SSID and password encryption key of the wireless router available for reference For details refer to the operating instructions supplied with your wireless router 1 With the speaker turned on press and hold the volume button on the top and the SET UP button on the rear at the same time for more than 4 seconds to i...

Page 57: ...twork list Display the Sony Network Device Settings screen 4 Launch a browser Internet Explorer Safari etc 1 Enter the following URL in the address bar http 192 168 211 129 2 Select Network Settings from the menu 5 Enter the SSID of the wireless router and the password 6 Select Apply 7 Check that the LINK indicator lights up in orange 8 57 ...

Page 58: ... finish the Wi Fi network setting it will not be protected The Wi Fi network will be protected again after setting the Wi Fi security When you connect the speaker to a Wi Fi network for the first time after purchase the BLUETOOTH Network standby mode is turned on automatically 4 735 503 11 1 Copyright 2018 Sony Corporation When the Wi Fi connection is completed the LINK indicator lights up in oran...

Page 59: ...n the speaker is turned on press and hold the volume button on the top and the UPDATE WPS button on the rear of the speaker Each time you press the volume button and the UPDATE WPS button the status of the Wi Fi network function and the BLUETOOTH function changes between on and off You can check the status by means of the LINK indicator the NETWORK indicator and the BLUETOOTH indicator Wi Fi netwo...

Page 60: ...es or turns on Wi Fi network function OFF BLUETOOTH function ON The NETWORK indicator and the BLUETOOTH indicator flash quickly for 2 seconds and then the LINK indicator turns off The Wi Fi network function is set to off while the BLUETOOTH function remains on Wi Fi network function OFF BLUETOOTH function OFF The NETWORK indicator and the BLUETOOTH indicator flash quickly for 2 seconds while the L...

Page 61: ...ese speakers are the latest version For details how to check the software version see Searching the latest software via a network connection Setting speakers to use as rear speakers Wireless Surround function Place the speakers at a distance 1 m 3 ft or less from each other and then turn on them The power indicator lights up in green 1 On each speaker press the FUNCTION button repeatedly until the...

Page 62: ...ndicators turn off and the Wireless Surround function is canceled Then the grouping is also canceled Hint When connecting two speakers to the AC outlet using the USB AC adaptors the power of the connected equipment and two speakers can be linked by turning on or off the equipment or speaker Power Interlock You can also set the Wireless Surround function using Sony Music Center You cannot cancel th...

Page 63: ...to the wireless network Also you cannot control the speaker using Sony Music Center When using the Wi Fi network function and Sony Music Center cancel the Wireless Surround function and then connect it to the wireless network When using the Wireless Multi room function on this speaker setting grouping for the Wireless Surround function cannot be operated on this speaker Related Topic Listening wit...

Page 64: ...peaker Add function For details see Connecting two speakers Speaker Add function Connecting two speakers Wireless Stereo function Place the speakers at a distance 1 m 3 ft or less from each other and then turn on them The power indicator lights up in green 1 On each speaker press the FUNCTION button repeatedly until the NETWORK indicator lights up Both speakers enter the NETWORK mode 2 Press and h...

Page 65: ... Wireless Stereo function is canceled When using the Wireless Stereo function the next time operate from step Note Viewing videos using the Wireless Stereo function is not recommended A slight deviation occurs between video and audio When using the Wireless Stereo function the automatic software update feature of the speakers is not activated To update the software cancel the Wireless Stereo funct...

Page 66: ...ereo function the speaker cannot be used with the BLUETOOTH connection To use the BLUETOOTH connection cancel the Wireless Stereo function It is recommended to turn down the volume of the speaker which of pressing the STEREO PAIR button before setting the Wireless Stereo function The two speakers output sound for the Wireless Stereo function so a louder sound may be output than that with playback ...

Page 67: ...ws 7 Connecting the speaker with a paired device Once BLUETOOTH devices are paired there is no need to pair them again To connect a device already paired see the following topic Connecting with a paired BLUETOOTH device Connecting with a paired PC Windows 10 Windows 8 1 Windows 7 Connecting the speaker with an NFC compatible device by one touch NFC By touching the speaker with an NFC compatible de...

Page 68: ...er 9 devices are already paired the paired device with the oldest connection time is replaced by the new one The pairing information with the speaker has been deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted If you initialize the speaker it may not be able to connect your iPhone iPod touch or PC In this case erase the pairing information of the s...

Page 69: ...p in green 1 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes The speaker enters the BLUETOOTH mode When you turn on the speaker for the first time after purchase pairing information is not stored in the speaker In this case by only placing the speaker in the BLUETOOTH mode the BLUETOOTH indicator will begin to flash quickly and the speaker will enter the pairing mode aut...

Page 70: ...tion has been deleted after repair etc The speaker is already paired with 9 devices and another device is to be paired The speaker can be paired with up to 9 devices If a new device is paired after 9 devices have already been paired the paired device with the oldest connection time is replaced by the new one The pairing information with the speaker has been deleted from the BLUETOOTH device The sp...

Page 71: ...e paired device at a time The passkey of this speaker is 0000 If a passkey besides 0000 is set on the BLUETOOTH device pairing cannot be done with the speaker Related Topic Listening to music on a device via a BLUETOOTH connection 4 735 503 11 1 Copyright 2018 Sony Corporation 71 ...

Page 72: ...ference Turn down the volume of the PC Stop playback on the PC to avoid any sudden loud sound from the speaker Activate the BLUETOOTH function on your PC For details how to activate the BLUETOOTH function or to confirm that your PC has the BLUETOOTH function refer to the operating instructions of the PC Set the speaker setting on the PC to on If the mute off mode is set in the speaker s setting on...

Page 73: ...ection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the BLUETOOTH indicator stays lit In this case turn off the BLUETOOTH function on the BLUETOOTH device or turn off the BLUETOOTH device Set the speaker to the pairing mode Press and hold the EXTRA BASS button with indicator PAIRING button until the voice guidance is heard ...

Page 74: ...airing information is not stored in the speaker or you turn on the speaker for the first time after purchase pairing mode is not released If the pairing mode is released before finishing the process repeat from step Once BLUETOOTH devices are paired there is no need to pair them again except in the following cases If h ear go 2 does not appear on the screen repeat the procedure from step After pai...

Page 75: ...LUETOOTH device The speaker is initialized All pairing information will be deleted If you initialize the speaker it may not be able to connect your iPhone iPod touch or PC In this case erase the pairing information of the speaker on your iPhone iPod touch or PC and then perform the pairing procedure again The speaker can be paired with multiple devices but can only play music from one paired devic...

Page 76: ...ith the PC for reference Turn down the volume of the PC Stop playback on the PC to avoid any sudden loud sound from the speaker Activate the BLUETOOTH function on your PC For details how to activate the BLUETOOTH function or to confirm that your PC has the BLUETOOTH function refer to the operating instructions of the PC Set the speaker setting on the PC to on If the mute off mode is set in the spe...

Page 77: ...isplayed select Device and printer If the Control Panel screen is displayed instead of All Control Panel Items select Large icons or Small icons from View by on the upper right of the screen The following screen will be displayed 4 Turn the speaker on The power indicator lights up in green 2 77 ...

Page 78: ...ETOOTH mode the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the BLUETOOTH indicator stays lit In this case turn off the BLUETOOTH function on the BLUETOOTH device or turn off the BLUETOOTH device 3 Set the speaker to the pairing mode Press and hold the EXTRA BASS button with ...

Page 79: ... begins During the installation the mark is displayed on the bottom left of the h ear go 2 icon When disappears the driver installation has finished Go to step 4 Depending on the PC this installation may take a while If the driver installation takes a long time the speaker enters the BLUETOOTH Network standby mode automatically In this case turn on the speaker again 3 Right click h ear go 2 of Dev...

Page 80: ...o step If h ear go 2 Stereo does not have a checkmark green go to step 6 If h ear go 2 Stereo does not appear on the Sound screen right click on the Sound screen and place a checkmark by Show Disabled Devices 5 Right click h ear go 2 Stereo and then select Connect from the displayed menu 6 80 ...

Page 81: ... select Connect of h ear go 2 Stereo select Disable of Default Device displayed with a checkmark green Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit When the BLUETOOTH connection is established the BLUETOOTH indicator stays lit You can enjoy the music playback from your PC 6 81 ...

Page 82: ...mation has been deleted after repair etc The speaker is already paired with 9 devices and another device is to be paired The speaker can be paired with up to 9 devices If a new device is paired after 9 devices have already been paired the paired device with the oldest connection time is replaced by the new one The pairing information with the speaker has been deleted from the BLUETOOTH device The ...

Page 83: ... BLUETOOTH function or to confirm that your PC has the BLUETOOTH function refer to the operating instructions of the PC Set the speaker on the PC to on If the speaker setting on the PC is the mute off mode the speaker does not output sound If the speaker setting on the PC is the mute off mode If the speaker setting on the PC is the on mode Turn the speaker on The power indicator lights up in green...

Page 84: ...OOTH indicator starts flashing quickly three times a second 3 Perform the pairing procedure on the PC 4 Click the Start button and then Devices and Printers 1 Click Add a device 2 Click h ear go 2 and then click Next If a passkey is required enter 0000 If h ear go 2 does not appear on the screen repeat the procedure from step 3 A passkey may be called Passcode PIN code PIN number or Password When ...

Page 85: ...t of the h ear go 2 icon When disappears the driver installation is finished Go to step 5 Depending on a PC this installation may take a time Double click h ear go 2 on Devices 5 Click Listen to Music When the connection is established a checkmark appears 6 85 ...

Page 86: ...e BLUETOOTH devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc The speaker is already paired with 9 devices and another device is to be paired The speaker can be paired with up to 9 devices If a new device is paired after 9 devices have already been paired the paired device with the oldest connection time is re...

Page 87: ...Related Topic Listening to music on a device via a BLUETOOTH connection 4 735 503 11 1 Copyright 2018 Sony Corporation 87 ...

Page 88: ...r Field Communication is a technology enabling short range wireless communication between various devices such as smartphones and IC tags The data communication is easily activated by touching the device to the specific position on the speaker Do the following before starting Turn down the volume of the device Stop playback on the BLUETOOTH device to avoid sudden loud sound output from the speaker...

Page 89: ...ing Move the device over the N Mark of the speaker slowly If the device is in a case remove it When you touch an NFC compatible device which is connected with another NFC compatible device such as a headphone the connection is switched to the speaker automatically Note If the NFC fails to connect touch with the device again Stop playback on the BLUETOOTH device and turn down the volume of the devi...

Page 90: ...BLUETOOTH connection is established In this case the previous connection will be disconnected Turn on the speaker The power indicator lights up in green 1 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes The speaker enters the BLUETOOTH mode When you turn on the BLUETOOTH mode the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device If ...

Page 91: ...LUETOOTH device and turn down the volume of the device beforehand When pairing is completed loud sound may output from the speaker Otherwise you may experience sudden loud sound from the speaker when music is played back for the first time after pairing If the speaker tries to reconnect with the last connected BLUETOOTH device the connection may fail In this case turn off the BLUETOOTH function on...

Page 92: ...lights up in green 1 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes The speaker enters the BLUETOOTH mode When you turn on the BLUETOOTH mode the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the BLUETOOTH indicator stays lit When you want to connect...

Page 93: ... connection with the last connected BLUETOOTH device If the device s BLUETOOTH function is on the BLUETOOTH connection is started automatically When the BLUETOOTH Network standby mode is turned on the speaker turns on automatically by operating a BLUETOOTH device and starts the BLUETOOTH connection Select h ear go 2 Connected music will be displayed on the screen 3 Check that the BLUETOOTH indicat...

Page 94: ... when music is played back for the first time after pairing If the speaker tries to reconnect with the last connected BLUETOOTH device the connection may fail In this case turn off the BLUETOOTH function on the BLUETOOTH device or turn off the BLUETOOTH device Related Topic Listening to music on a device via a BLUETOOTH connection Using the BLUETOOTH Network standby mode 4 735 503 11 1 Copyright 2...

Page 95: ...ns of the PC Turn the speaker on The power indicator lights up in green 1 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes The speaker enters the BLUETOOTH mode When you turn on the BLUETOOTH mode the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the B...

Page 96: ... 2 When the Settings charms are displayed click Control Panel 3 When All Control Panel Items is displayed select Sound If the Control Panel screen is displayed instead of All Control Panel Items select Large icons or Small icons from View by on upper right of the screen 4 Check h ear go 2 Stereo on the Sound screen If h ear go 2 Stereo has a checkmark green go to step 5 96 ...

Page 97: ...een and place a checkmark by Show Disabled Devices Right click h ear go 2 Stereo and then select Connect from the displayed menu When the connection is finished a checkmark appears on h ear go 2 Stereo of the Sound screen Go to step If you cannot select Connect of h ear go 2 Stereo select Disable of Default Device displayed with a checkmark green 6 97 ...

Page 98: ...ETOOTH device and starts the BLUETOOTH connection Note Stop playback on the BLUETOOTH device and turn down the volume of the device beforehand When pairing is completed loud sound may output from the speaker Otherwise you may experience sudden loud sound from the speaker when music is played back for the first time after pairing If the speaker tries to reconnect with the last connected BLUETOOTH d...

Page 99: ...4 735 503 11 1 Copyright 2018 Sony Corporation 99 ...

Page 100: ...speaker on The power indicator lights up in green 1 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes The speaker enters the BLUETOOTH mode When you turn on the BLUETOOTH mode the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the BLUETOOTH indicator sta...

Page 101: ...rror appears The speaker is connected another BLUETOOTH device Disconnect the currently connected BLUETOOTH device by operating on it and then go back to the step 2 3 Click Listen to Music When the connection is finished a checked mark appears 4 Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit The connection of the speaker and PC is established You can enjoy t...

Page 102: ...de is turned on the speaker turns on automatically by operating a BLUETOOTH device and starts the BLUETOOTH connection Note Stop playback on the BLUETOOTH device and turn down the volume of the device beforehand When pairing is completed loud sound may output from the speaker Otherwise you may experience sudden loud sound from the speaker when music is played back for the first time after pairing ...

Page 103: ...try to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nearby the BLUETOOTH connection establishes automatically and the BLUETOOTH indicator stays lit When you want to connect another BLUETOOTH device terminate the current BLUETOOTH connection by operating the currently connected BLUETOOTH device 2 Press and hold the STEREO PAIR button on the rear of one of th...

Page 104: ...l be canceled Operate the speaker where the BLUETOOTH indicator is flashing to make a BLUETOOTH connection with a BLUETOOTH device When the BLUETOOTH connection is established the BLUETOOTH indicator of the speaker stops flashing and lights up 5 On the device connected to the speaker start playback and adjust the volume 6 Press the volume buttons on one of the speakers to adjust the volume Volume ...

Page 105: ...the Speaker Add function Do the same operation on the other speaker to terminate the Speaker Add function Note Viewing videos using the Speaker Add function is not recommended A slight deviation occurs between video and audio When using the Speaker Add function the automatic software update feature of the speakers is not activated To update the software cancel the Speaker Add function and then con...

Page 106: ...her of the speakers to change the audio reproduction Each time you press the STEREO PAIR button the mode changes The right left indicators on both speakers show the status of audio reproduction Double mode The right left indicators on both speakers are lit up in white Stereo mode R right ch L left ch The right indicator on one speaker and the left indicator on the other speaker are lit up in white...

Page 107: ...Connecting two speakers Speaker Add function 4 735 503 11 1 Copyright 2018 Sony Corporation 107 ...

Page 108: ...or the NFC compatible device Hint If no operation is performed and no music sound is input by a BLUETOOTH device for about 15 minutes the speaker enters the BLUETOOTH Network standby mode automatically by the auto power off auto standby mode then the BLUETOOTH connection terminates If the speaker is in the BLUETOOTH connection by HFP it is not automatically disconnected When you finish playing mus...

Page 109: ...Note Sony is not responsible for loss or damage of data in a WALKMAN that is connected to the speaker The WALKMAN will not be charged if it is connected to the USB port Related Topic About High Resolution Audio format files Listening to music on a WALKMAN compatible with High Resolution Audio formats 4 735 503 11 1 Copyright 2018 Sony Corporation Optional High Resolution Audio USB Adaptor WM PORT ...

Page 110: ...s connected to the speaker The Xperia will not charge if it is connected to the USB port Adapter cables have a variety of plug shapes Make sure to confirm the plug before purchasing Related Topic About High Resolution Audio format files Listening to music on an Xperia compatible with High Resolution Audio formats 4 735 503 11 1 Copyright 2018 Sony Corporation Connect a commercially available adapt...

Page 111: ...ing to music on a portable audio device etc 4 735 503 11 1 Copyright 2018 Sony Corporation Connect a device to the AUDIO IN jack with a commercially available audio cable with stereo mini plugs no resistance 1 If you use a cable with stereo mini plugs with significant resistance the sound may be lower Therefore make sure you use a cable with stereo mini plugs with no resistivity 111 ...

Page 112: ...in a DLNA server including a Windows 10 PC on your home network with the speaker if you set the following If you download Sony Music Center to your smartphone iPhone etc and operate a Windows 10 PC perform Listening to music on a PC via a network Windows Media Player with Sony Music Center operation Select Settings from the Start menu on the left bottom of the screen 1 Select Network Internet 2 Se...

Page 113: ...ect Choose media streaming options from Media streaming in All Networks 5 Select Allow All The Allow All Media Devices screen appears 6 Select Allow all computers and media devices If all the devices in the local network are allowed allow to access your network select OK and close the screen 7 113 ...

Page 114: ...tening to music on a PC via a network Windows Media Player with Sony Music Center operation Listening to music on a PC via a network Windows Media Player 4 735 503 11 1 Copyright 2018 Sony Corporation 114 ...

Page 115: ...th the speaker if you set the following If you download Sony Music Center to your smartphone iPhone etc and operate a Windows 8 1 PC perform Listening to music on a PC via a network Windows Media Player with Sony Music Center operation Move the mouse pointer to the top right or bottom right corner of the screen to display the charms then select Settings In the case of a touch panel display the cha...

Page 116: ...y Music Center Listening to music on a PC via a network Windows Media Player with Sony Music Center operation Listening to music on a PC via a network Windows Media Player Select Connections and then select the icon with Connected using or 4 Turn on Find devices and content 5 116 ...

Page 117: ...4 735 503 11 1 Copyright 2018 Sony Corporation 117 ...

Page 118: ...appears If the desired item does not appear in the display try changing the Control Panel display type 1 Select Public network under View your active networks If the display shows other than Public network go to step The Set Network Location screen appears 2 Select Home network or Work network according to the environment in which the speaker is used 3 Follow the instructions that appear on the di...

Page 119: ...a streaming options screen select Turn on media streaming 7 Select Allow All The Allow All Media Devices screen appears If all the devices in the local network are allowed Allow to access your network select OK and close the screen 8 Select Allow all computers and media devices 9 Select OK to close the screen 10 119 ...

Page 120: ...ected to the home network Sony Music Center Listening to music on a PC via a network Windows Media Player with Sony Music Center operation Listening to music on a PC via a network Windows Media Player 4 735 503 11 1 Copyright 2018 Sony Corporation 120 ...

Page 121: ...to data stop playback then turn off the power of the speaker before disconnecting the PC Related Topic About High Resolution Audio format files Listening to music on a PC 4 735 503 11 1 Copyright 2018 Sony Corporation Connect a PC to the USB port with the supplied micro USB cable When connected to a Windows PC the driver is automatically installed If it is not installed automatically visit one of ...

Page 122: ...and the PC to the same SSID of the wireless router The LINK indicator lights up in orange when the speaker is connected to your network 1 Press the FUNCTION button repeatedly to light up the NETWORK indicator The speaker enters the NETWORK mode The speaker can also be switched to the NETWORK mode automatically instead of pressing the FUNCTION button by starting Windows Media Player then playing ba...

Page 123: ... may synchronize The speaker can play MP3 WMA AAC and WAV format files only AAC files with the extension m4a mp4 or 3gp can be played Even if the bit rate and file format are supported the playback of all files is not guaranteed There may be a specification change Files with DRM Digital Rights Management copyright protection cannot be played on the speaker To check if a WMA file is protected by DR...

Page 124: ...LNA compatible device has to recognize the component currently used Some content may not be playable with DLNA certified products Related Topic Listening to music on a PC via a network Windows Media Player with Sony Music Center operation 4 735 503 11 1 Copyright 2018 Sony Corporation 124 ...

Page 125: ...e steps below Select Windows Media Player in All apps 1 Click or tap Stream then select More streaming options If More streaming options does not appear select Turn on media streaming Then select Turn on media streaming on the Media streaming options screen 2 Check that all the devices are allowed then select OK in some versions select Next to close the screen If OK is selected go to step If not a...

Page 126: ...am then check that Automatically allow devices to play my media has been checked The PC setting is now complete Select Home Network on Sony Music Center and select your PC from the server list When you select albums artists or other items from MUSIC you can listen to music saved on your PC 6 126 ...

Page 127: ...or Wireless Stereo function you can also cancel the function by pressing and holding the SET UP button on the rear of the speaker until a beep is heard The right left indicators turn off and the function is canceled The grouping is also canceled Note You can enjoy the Wireless Multi room function Wireless Surround function and Wireless Stereo function only on the network connection via Wi Fi These...

Page 128: ...njoy even greater surround sound with additional speakers compatible with wireless surround function For more details see Using this speaker as a rear speaker Wireless Surround Pair two speakers together to create wider stereo sound For more details see Connecting two speakers Wireless Stereo Related Topic Using this speaker as a rear speaker Wireless Surround Connecting two speakers Wireless Ster...

Page 129: ...y may differ Connect the speaker and a smartphone iPhone etc to the same network Connect the speaker and the smartphone iPhone etc to the same SSID of the wireless router The LINK indicator lights up in orange or pink when the speaker is connected to your network 1 Press the FUNCTION button repeatedly to light up the NETWORK indicator The speaker enters the NETWORK mode 2 Download the Spotify app ...

Page 130: ...Hint When Spotify Connect is activated the Connect icon Devices Available lights up 4 735 503 11 1 Copyright 2018 Sony Corporation Select h ear go 2 130 ...

Page 131: ...Music Center Note Communication may become unstable in the Priority on sound quality mode depending on the setting of your BLUETOOTH device and the ambient conditions In this case reset the speaker to the Priority on stable connection mode by performing steps and above When the playback quality setting is changed by using Sony Music Center while the speaker is turned on the BLUETOOTH connection is...

Page 132: ...Related Topic Main setting items of Sony Music Center Using the BLUETOOTH Network standby mode 4 735 503 11 1 Copyright 2018 Sony Corporation 132 ...

Page 133: ... be adjusted depending on the BLUETOOTH device Refer also to the operating instructions supplied with your BLUETOOTH device Note Make sure beforehand that the volume on the BLUETOOTH device is set to a moderate level to avoid sudden loud sound output from the speaker To enjoy a more dynamic sound Connect the speaker with the BLUETOOTH device The BLUETOOTH indicator lights up in white when the BLUE...

Page 134: ...r Note Stop playback on the BLUETOOTH device and turn down the volume of the device beforehand When pairing is completed loud sound may output from the speaker Otherwise you may experience sudden loud sound from the speaker when music is played back for the first time after pairing If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the speaker Rel...

Page 135: ...or the NFC compatible device Hint If no operation is performed and no music sound is input by a BLUETOOTH device for about 15 minutes the speaker enters the BLUETOOTH Network standby mode automatically by the auto power off auto standby mode then the BLUETOOTH connection terminates If the speaker is in the BLUETOOTH connection by HFP it is not automatically disconnected When you finish playing mus...

Page 136: ...o enjoy a more dynamic sound Pull the lever on the bottom of the speaker in the direction of the arrow shown in the illustration below to remove the grille Connect the WALKMAN compatible with High Resolution Audio formats to the USB port 1 Press the FUNCTION button repeatedly until the USB indicator lights up The speaker enters the USB mode 2 Operate the WALKMAN compatible with High Resolution Aud...

Page 137: ... equalizer VPT DSEE HX and speaker output optimizer may be set to on or adjusted If the sound is distorted set these functions to off When the WALKMAN is connected sound is not output from its headphone jack Related Topic About High Resolution Audio format files 4 735 503 11 1 Copyright 2018 Sony Corporation After removing the speaker grille do not touch the exposed part of the speaker speaker uni...

Page 138: ...to analog data through the digital to analog converter of the speaker before being output Install Sony Music Center to the Xperia beforehand For details how to install it see the Related Topic below Connect the Xperia compatible with High Resolution Audio formats to the USB port 1 Press the FUNCTION button repeatedly until the USB indicator lights up The speaker enters the USB mode 2 Perform Detec...

Page 139: ... your smartphone connects with a USB device for the first time select Tips for connecting with USB device and follow the instructions 3 After Sony Music Center launches select OK This Mobile My Library and play back a music file 4 139 ...

Page 140: ...a compatible with High Resolution Audio formats Note Volume can be adjusted with the speaker only Adjusting volume with the Xperia may not be available Press the volume buttons to adjust the volume When you press the volume buttons the power indicator flashes once or three times according to the volume adjustment 5 After removing the speaker grille do not touch the exposed part of the speaker spea...

Page 141: ...he Xperia cannot be operated from the speaker The sound may be distorted if the equalizer function of the Xperia is set to on In this case set the function to off Related Topic About High Resolution Audio format files Installing Sony Music Center Connecting an Xperia compatible with High Resolution Audio formats 4 735 503 11 1 Copyright 2018 Sony Corporation 141 ...

Page 142: ...C to the USB port When connected to a Windows PC the driver is automatically installed If it is not installed automatically visit one of the following websites to download and install the driver For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony ...

Page 143: ...PC Digital broadcast audio is not output from the USB port of the PC To listen to digital broadcast audio connect the PC s analog audio output to the AUDIO IN jack of the speaker Related Topic About High Resolution Audio format files Play back music files To play back High Resolution Audio files on the PC use the Hi Res Audio Player Note Volume can be adjusted with the speaker only Adjusting volum...

Page 144: ...Installing Hi Res Audio Player to a PC 4 735 503 11 1 Copyright 2018 Sony Corporation 144 ...

Page 145: ... using a commercially available audio cable with stereo mini plugs no resistance 1 Turn on the speaker The power indicator lights up in green 2 Press the FUNCTION button repeatedly to light up the AUDIO IN indicator The speaker enters the AUDIO IN mode 3 Turn on the connected device 4 Operate the connected device to start playback and adjust the volume to a moderate level 5 Press the volume button...

Page 146: ...er s volume etc Note Connecting to the TV is not recommended If connecting the TV to the AUDIO IN jack of the speaker the sound will be delayed If connecting the TV or game equipment to the AUDIO IN jack of the speaker the sound will not match to the picture 4 735 503 11 1 Copyright 2018 Sony Corporation After removing the speaker grille do not touch the exposed part of the speaker speaker units a...

Page 147: ... on your mobile phone Ring tone set to sound on the speaker Ring tone set to sound on the mobile phone Ring tone set to sound on the mobile phone only when connected via BLUETOOTH Make a BLUETOOTH connection with the mobile phone The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 1 Press the play button call button to answer a call Talk into the microphone of t...

Page 148: ...ations installed some functions of hands free calling may not be used correctly You cannot receive a call while the speaker is in the NETWORK mode Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection After use Making a call Button functions for a phone call 4 735 503 11 1 Copyright 2018 Sony Corporation Adjust the volume by pressing the volume...

Page 149: ...o make a call While making a call playback pauses and the dial tone is heard from the speaker When the receiver takes the call talk into the microphone of the speaker If no dial tone is heard from the speaker The mobile phone may not be connected to the speaker with HFP Make sure the mobile phone is connected via BLUETOOTH Switch the call device to the speaker by pressing and holding the play butt...

Page 150: ...a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection After use Receiving a call Button functions for a phone call 4 735 503 11 1 Copyright 2018 Sony Corporation To end a call press the play button call button Playback will resume if it is interrupted when the call ends If you end a call by operating the BLUETOOTH mobile phone playback will resume if it is interrupted w...

Page 151: ...or the NFC compatible device Hint If no operation is performed and no music sound is input by a BLUETOOTH device for about 15 minutes the speaker enters the BLUETOOTH Network standby mode automatically by the auto power off auto standby mode then the BLUETOOTH connection terminates If the speaker is in the BLUETOOTH connection by HFP it is not automatically disconnected When you finish playing mus...

Page 152: ... call Press and hold the play button call button for about two seconds to change the call device between the speaker and mobile phone Incoming call Press the play button call button once to answer a call Press and hold the play button call button for about two seconds to reject a call During a call Press the play button call button once to finish a call Press and hold the play button call button f...

Page 153: ... supplied with the Android smartphone For details on the Google app refer to the operating instructions or support website of the Android smartphone or website of Google Play Note The latest version of the app may be required The Google app may not be activated from the speaker depending on specifications of the Android smartphone 1 Connect the speaker to the Android smartphone via BLUETOOTH conne...

Page 154: ...ration above is an example For details refer to the operating instructions supplied with the iPhone iPod touch For details on Siri refer to the operating instructions or support website of the iPhone iPod touch 1 Connect the speaker to the iPhone iPod touch via BLUETOOTH connection 2 While the speaker is connected with the iPhone iPod touch via BLUETOOTH connection and the iPhone iPod touch is in ...

Page 155: ... and expressed as bits The higher the number of bits the closer the sample is to the original source CDs are standardized at 44 1 kHz 16 bit but there is no single standard for High Resolution Audio An alternative way of digitizing an analog source is a method called DSD Direct Stream Digital which captures sound information as a sequence of single bit values with an extremely high sampling rate o...

Page 156: ...cation fee depending on your internet contract For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support For details how to install the application refer the download pages Related Topic About High Resolution Audio format files ...

Page 157: ...usic playback and connection see Related Topic below When playing back High Resolution Audio files via a Wi Fi network breaks in the sound may occur In this case connect your PC to the USB port of the speaker and then start playback Related Topic Listening to music on a device connected to the home network Sony Music Center Selecting the Wi Fi network connection method DLNA Digital Living Network ...

Page 158: ... band 5 GHz band BLUETOOTH section Output BLUETOOTH Specification Power Class 2 Maximum communication range Line of sight approx 10 m 30 ft 1 Radio frequency 2 4 GHz band 2 4000 GHz to 2 4835 GHz Communication system BLUETOOTH Specification Ver 4 2 Modulation scheme FHSS Compatible BLUETOOTH Profiles 2 A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile HFP Hands free...

Page 159: ...BLUETOOTH network standby mode is off Operating temperature 5 C to 35 C 41 F to 95 F Related Topic Trademarks 4 735 503 11 1 Copyright 2018 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity aerial s performance operating system software application etc 1 BLUETOOTH stand...

Page 160: ...indicator flashes once or three times according to the volume adjustment Flashes red The speaker is in the protect mode or the software update has failed Press and hold the power button of the speaker more than 8 seconds to reset the speaker When resetting the volume functions and sound settings may change Turns off Charging the speaker is completed Lights up orange The speaker is being charged Fl...

Page 161: ...or light blue The speaker is connected to a music service Lights up orange The speaker detected the availability of a software update while connected to the Internet After pressing and holding the UPDATE button for 2 seconds while the indicator is lit the software update starts when the speaker beeps Flashes orange The speaker is updating the software During the update you cannot operate the speak...

Page 162: ...4 735 503 11 1 Copyright 2018 Sony Corporation 162 ...

Page 163: ...For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support Bluetooth technology works with iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPhone 5c iPhone 5 iPhone 4s iPod touch 6th generation iPod touch 5th generation Note Sony canno...

Page 164: ...s access the following URL For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support 4 735 503 11 1 Copyright 2018 Sony Corporation 164 ...

Page 165: ...ate Windows 7 Professional Windows 7 Home Premium Windows 7 Home Basic Windows 7 Starter Suitable browsers Internet Explorer 9 or later Any of the above operating systems must be factory installed in the PC Correct operation of all PCs is not guaranteed Correct operation with a home built PC personally upgraded operating system or multi boot environment is not guaranteed Operations such as standby...

Page 166: ...browsers Safari latest version at the time of Mac OS X v10 6 Snow Leopard being released or later Any of the above operating systems must be factory installed in the PC Correct operation of all PCs is not guaranteed Correct operation with a home built PC personally upgraded operating system or multi boot environment is not guaranteed Operations such as standby mode sleep mode or pause mode are not...

Page 167: ... access the following URL For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support 4 735 503 11 1 Copyright 2018 Sony Corporation 167 ...

Page 168: ...in other countries regions http www sony asia com section support Compatible BLUETOOTH Profiles 1 A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile HFP Hands free Profile SPP Serial Port Profile Supported codec 2 SBC 3 AAC 4 LDAC 4 735 503 11 1 Copyright 2018 Sony Corporation BLUETOOTH standard profiles indicate the purpose of BLUETOOTH communication between devices...

Page 169: ...pport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support USB port supported format PCM 44 1 48 88 2 96 176 4 192 kHz 16 24 32 bit DSD DSF DSDIFF 2 8 5 6 MHz 1 bit 4 735 503 11 1 Copyright 2018 Sony Corporation Compatibility with all encoding writing software recording devices and recording media cannot be gu...

Page 170: ...e not using the speaker This feature requires speaker settings to be made Update method 2 Manual update via the Internet When the speaker is connected to the Internet it can detect a new software version and if found and the UPDATE indicator lights up in orange to inform you This is the default setting Hint The UPDATE indicator is located on the rear of the speaker The UPDATE indicator turns off a...

Page 171: ...he power indicator flashes in red and the UPDATE indicator flashes in orange The software update has failed Turn off the speaker then turn it on again The update will resume If the situation is not improved after switching the speaker off and on consult your nearest Sony dealer Hint The number of flashes of the UPDATE indicator indicates the update s progress The UPDATE indicator flashes four time...

Page 172: ...you can terminate the update procedure by pressing the UPDATE WPS button when the UPDATE indicator flashes four times This is not always possible If you cancel the update the UPDATE indicator will stay lit again Related Topic Searching the latest software via a network connection 4 735 503 11 1 Copyright 2018 Sony Corporation 172 ...

Page 173: ... by one flash then turns off when the updating is completed Do not turn the speaker off during the update Note Updating normally takes about 3 to 10 minutes It may take longer depending on your network environment Keep the speaker connected to an AC outlet via the USB AC adaptor and network while updating An update cannot be performed when the speaker is powered by the built in battery only Softwa...

Page 174: ...ate the update procedure by holding the UPDATE WPS button when the UPDATE indicator flashes four times This is not always possible If you cancel the update the UPDATE indicator will stay lit again 4 735 503 11 1 Copyright 2018 Sony Corporation 174 ...

Page 175: ... lights off If the indicator lights up in orange the speaker has already searched the latest software and you cannot operate the following procedure Start updating the software Press the UPDATE WPS button on the rear of the speaker The UPDATE indicator flashes in orange 1 the NETWORK indicator lights up and the speaker starts searching if the latest software is released 1 Check the UPDATE indicato...

Page 176: ...TE indicator lights off and the speaker enters BLUETOOTH NETWORK mode automatically When turning on the speaker after updating the UPDATE indicator flashes three times in orange The checking is finished immediately So you cannot see the flashing indicator Depending on the network environment it may take time In this case wait for about one minute 1 176 ...

Page 177: ...other wireless devices While the speaker is connected to a Wi Fi network the LINK indicator lights up in orange turn on the speaker and then press and hold the volume button and UPDATE WPS button The function indicators NETWORK BLUETOOTH USB AUDIO IN on the top panel start to light up The number of indicators lit shows the strength of the signal When any button is pressed the signal s strength ind...

Page 178: ...Then press any button to cancel the Wi Fi signal strength indication repeat procedures from step 4 735 503 11 1 Copyright 2018 Sony Corporation 178 ...

Page 179: ...nnecting the USB AC adaptor turn off the speaker beforehand Otherwise it may cause malfunction Use only the supplied USB AC adaptor and micro USB cable To avoid damaging the speaker do not use any other USB AC adaptor or micro USB cable The supplied USB AC adaptor and micro USB cable are for this speaker only They are not to be used for any other device Do not install the USB AC adaptor in a confi...

Page 180: ...rter After charging a few times the charge will return to normal If you do not intend to use the speaker for a long time charge the battery to its full capacity once every 6 months to maintain its performance If you do not intend to use the speaker for a long time charging the battery may take for a long time If located in a place with a high temperature charging will be stopped to protect the bat...

Page 181: ...0 m about 30 ft away from the wireless LAN device If the speaker is used within 10 m about 30 ft of a wireless LAN device turn off the wireless LAN device Interference to other devices Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices Turn off the speaker and other BLUETOOTH devices in the following locations as it may cause an accident where inflam...

Page 182: ...Noise or sound skips may occur depending on the BLUETOOTH device connected with the speaker the communication environment or the usage environment 4 735 503 11 1 Copyright 2018 Sony Corporation 182 ...

Page 183: ...times more data 2 than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized packetization Note Depending on the network environment there may be an interruption at the high bitrate transmission Video viewing using LDAC is not recommended A slight misalignment occurs in video and audio 4 735 503 11 1...

Page 184: ...ted Double Mode Left Right Remaining battery capacity Battery fully charged Battery about 80 Battery about 60 Battery about 40 Battery about 20 Battery level low please charge Battery level low While the speaker is charging Hint The Voice of the remaining battery capacity BATT Level can be turned off by selecting Settings Power Option BATT Level Voice Off on the menu of Sony Music Center Related T...

Page 185: ...4 735 503 11 1 Copyright 2018 Sony Corporation 185 ...

Page 186: ...rks of Wi Fi Alliance Wi Fi CERTIFIED Wi Fi Protected Setup WPA and WPA2 are trademarks of Wi Fi Alliance MPEG Layer 3 audio coding technology and patents licensed from Fraunhofer IIS and Thomson The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries The BLUETOOTH word mark and logos are registered trademarks owned by the Bluetooth SIG Inc an...

Page 187: ...en the new version of the software is found For the timing of auto searching or manual updating methods see Searching the latest software via a network connection For the latest version of the software refer to the URL below for details http rd1 sony net help speaker sl 16 Related Topic Updating the pre installed software 4 735 503 11 1 Copyright 2018 Sony Corporation 187 ...

Page 188: ...ver the software may be updated automatically for stable use etc even if you disable this function Also if you disable this function you can still update the software manually For details about how to set and operate see Updating the pre installed software The speaker may not be operational while updating Disclaimer regarding services offered by third parties Services offered by third parties may ...

Page 189: ...4 735 503 11 1 Copyright 2018 Sony Corporation 189 ...

Page 190: ... get support information about your speaker For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For customers in other countries regions http www sony asia com section support 4 735 503 11 1 Copyright 2018 Sony Corporation 190 ...

Page 191: ...lve some issues by charging the battery Press and hold the power button of the speaker more than 8 seconds to reset the speaker When resetting the speaker the volume functions and sound settings may change Initialize the speaker All settings of the speaker return to their factory defaults All the pairing information and all the network settings are deleted Look up information about the issue on th...

Page 192: ...attery Make sure the USB AC adaptor is connected to the speaker and the AC outlet firmly Press and hold the power button of the speaker more than 8 seconds to reset the speaker When resetting the speaker the volume functions and sound settings may change Related Topic Reset the speaker 4 735 503 11 1 Copyright 2018 Sony Corporation 192 ...

Page 193: ...ne of the buttons can be operated and the speaker cannot be turned off by the power button Press and hold the power button of the speaker more than 8 seconds to reset the speaker When resetting the speaker the volume functions and sound settings may change Related Topic Charging the battery The power indicator flashes in red 4 735 503 11 1 Copyright 2018 Sony Corporation 193 ...

Page 194: ...vated After 15 minutes in certain circumstances such as when the volume of the audio input is low the power will automatically turn off Raise the volume of the connected device for use or set the auto power off auto standby function to off Related Topic Auto Power Off Auto Standby mode 4 735 503 11 1 Copyright 2018 Sony Corporation 194 ...

Page 195: ... speaker off and on consult your nearest Sony dealer None of the buttons can be operated and the speaker does not turn off even if the power button is pressed The speaker may be in the protect mode Press and hold the power button of the speaker more than 8 seconds to reset the speaker If the power indicator keeps flashing consult your nearest Sony dealer or the shop from which you purchased this s...

Page 196: ... and charge it for more than 1 hour Using the speaker with connected to an AC outlet via the supplied micro USB cable and USB AC adaptor The speaker has failed to charge Press and hold the power button of the speaker more than 8 seconds to reset the speaker If the CHARGE indicator keeps flashing consult your nearest Sony dealer or the shop from which you purchased this speaker 4 735 503 11 1 Copyr...

Page 197: ... connected device If the device that is connected to the AUDIO IN jack is monaural sound will only be output from the left speaker Keep the speaker away from metal objects If the battery power is low while using the speaker the CHARGE indicator may flash in orange and the volume may become lower Connect the supplied USB AC adaptor or turn off the speaker and charge it for more than 1 hour If you u...

Page 198: ...function Charge the speaker for more than 1 hour by connecting the USB AC adaptor if the CHARGE indicator is flashing in orange If you connect a device with a built in radio or tuner to the speaker broadcasts may not be received or sensitivity may be reduced Locate the speaker farther away from the device and check that you can listen to broadcasts satisfactorily Move the speaker away from sources...

Page 199: ...volume may become lower Connect the supplied USB AC adaptor or charge the speaker for more than 1 hour If you use the speaker at a high volume for a long time the battery power and the volume may reduce even when connected to an AC outlet This is not a malfunction In this case turn off the speaker and charge the speaker for more than 1 hour 4 735 503 11 1 Copyright 2018 Sony Corporation 199 ...

Page 200: ...ady in use by other equipment Therefore use a different IP address There is more than one home network The PC and smartphone are connected to a different network than the speaker s If the settings are correct try the following Turn off the wireless router access point wait a while and turn on the power again Turn off the speaker wait a while and turn on the power again 4 735 503 11 1 Copyright 201...

Page 201: ...the settings of the wireless router refer to its operating instructions Place the speaker closer to your wireless router Devices that use the 2 4 GHz frequency band such as a microwave oven BLUETOOTH or digital cordless device etc may interrupt Wi Fi communication Move the speaker away from such devices or turn them off The speaker does not support IEEE 802 11ac Connect it to 2 4 GHz band 11b 11g ...

Page 202: ... correct password encryption key is input The password encryption key is case sensitive therefore make sure that you are entering correct uppercase and lowercase characters Multi byte characters cannot be used enter single byte characters Examples of easily mistaken characters I uppercase I and l lowercase L 0 numeral 0 and O uppercase O d lowercase D and b lowercase B 9 numeral 9 and q lowercase ...

Page 203: ...router to make sure you are operating the Wi Fi Protected Setup WPS button on the wireless router correctly Depending on the wireless router press and hold the Wi Fi Protected Setup WPS button for a few seconds For details refer to the operating instructions of your wireless router Place the speaker closer to your wireless router If your wireless router has a Wi Fi Protected Setup WPS button you c...

Page 204: ...peaker as an audio output device such as Windows Media Player etc Check the network connection Check that the speaker and the PC are connected to the same SSID of your router Check that the speaker is turned on If your PC uses a firewall this may prevent the speaker from appearing on the list In this case disable the firewall For details refer to the operating instructions or help guide of the fir...

Page 205: ... same SSID of your wireless router Example of a good network connection The speaker and the smartphone iPhone etc are connected to the same SSID of your wireless router so they belong to the same network In this situation the smartphone iPhone etc is able to recognize the speaker using Sony Music Center Example of a bad network connection The speaker and the smartphone iPhone etc are connected to ...

Page 206: ... etc directly to one router for example when using Sony Music Center on a smartphone iPhone etc placed in a different room from the speaker Depending on your network environment for example if you are living in an apartment building the router may be shared with the other residents For details about your network environment contact the person in charge of your network 4 735 503 11 1 Copyright 2018...

Page 207: ...e setup again Depending on the provider only one connection to the Internet may be allowed In that case the speaker will not be able to connect if the connection is currently occupied Please consult your carrier or service provider Turn your smartphone iPhone etc off for a short period turn it on again then restart the Sony Music Center application Check that the enabled music application is insta...

Page 208: ...onnected to a Wi Fi network place the wireless router access point and the speaker closer together and perform the setup again Make sure that the controller and the speaker are connected to the SSID of your wireless router Disable the multicast control on the wireless router access point For details refer to the operating instructions supplied with your wireless router 4 735 503 11 1 Copyright 201...

Page 209: ...2 SRS HG10 Music started automatically home network The speaker may have been operated by another device on your home network To prevent this set the BLUETOOTH Network standby mode to off 4 735 503 11 1 Copyright 2018 Sony Corporation 209 ...

Page 210: ...ome slower for IEEE802 11n compliant wireless routers access points if the security method is set to WEP or WPA WPA2 PSK TKIP If the speed slows down change the security method to WPA WPA2 PSK AES The encryption security scheme varies depending on the device For details refer to the operating instructions of your router access point Related Topic Checking the Wi Fi signal strength reception sensit...

Page 211: ...aker does not support Check the audio format information on the server Disable the multicast control on the wireless router access point For details refer to the operating instructions of the wireless router access point If it is enabled it may take several minutes to output audio Access for the speaker may not be permitted by the server Change the settings on the server to allow access for the sp...

Page 212: ...arts flashing quickly three times a second in white Connect the speaker to an AC outlet or charge the battery of the speaker sufficiently If you initialize the speaker it may not be able to connect your iPhone iPod touch or PC In this case erase the pairing information of the speaker on your iPhone iPod touch or PC and then perform the pairing procedure again If you reset network settings of your ...

Page 213: ... depending on the device If you repeatedly fail to connect the speaker with an NFC compatible device by one touch make the connection by an on screen operation Check that your device is compatible with NFC For details access the following URL For customers in Europe http www sony eu support For customers in the USA http esupport sony com US For customers in Canada http esupport sony com CA For cus...

Page 214: ...ke sure that the audio output setting of the PC is set for a BLUETOOTH device Check that the speaker has established a BLUETOOTH connection with the BLUETOOTH device Pair the speaker and the BLUETOOTH device again Check the volume on the BLUETOOTH device and the speaker 4 735 503 11 1 Copyright 2018 Sony Corporation 214 ...

Page 215: ...Running a lot of applications on the smartphone iPhone iPod touch loads the operation of these devices This may cause troubles on transmitting the BLUETOOTH signal In this case try the following to improve breaking up sound humming or noise Close all applications not in use Reboot the smartphone iPhone iPod touch and connect it to the speaker via the BLUETOOTH There are some BLUETOOTH devices that...

Page 216: ... USB device the following problems may occur Refer to the URL in Compatible USB devices and use a supported USB device The USB device is not recognized Playback is not possible The sound skips There is noise The sound is distorted Related Topic Compatible USB devices 4 735 503 11 1 Copyright 2018 Sony Corporation 216 ...

Page 217: ... the mode except for the USB mode by pressing the FUNCTION button the connection between the application on the PC and the speaker may disconnect For details refer to the operating instructions or help guide of the music playback application After changing to a mode other than the USB mode by pressing the FUNCTION button press the FUNCTION button again to change to the USB mode Related Topic Parts...

Page 218: ... Noise contained in the music may be transferred In this case delete the music file from the USB device and copy the original music file again to the USB device If noise or distorted sound occurs in the same playback position each time the music data may be corrupted The bit rate used when encoding files was too low In this case delete the music file from the USB device and copy the original music...

Page 219: ...file format is supported by the speaker For details refer to the Operating Instructions An unsupported USB device is connected Refer to the URL in Compatible USB devices and use a supported USB device Related Topic Compatible USB devices 4 735 503 11 1 Copyright 2018 Sony Corporation 219 ...

Page 220: ...de Wireless Speaker h ear go 2 SRS HG10 Playback does not start from the first track Set the playback mode to the normal playback mode on the connected device 4 735 503 11 1 Copyright 2018 Sony Corporation 220 ...

Page 221: ...e not using the speaker This feature requires speaker settings to be made Update method 2 Manual update via the Internet When the speaker is connected to the Internet it can detect a new software version and if found and the UPDATE indicator lights up in orange to inform you This is the default setting Hint The UPDATE indicator is located on the rear of the speaker The UPDATE indicator turns off a...

Page 222: ...he power indicator flashes in red and the UPDATE indicator flashes in orange The software update has failed Turn off the speaker then turn it on again The update will resume If the situation is not improved after switching the speaker off and on consult your nearest Sony dealer Hint The number of flashes of the UPDATE indicator indicates the update s progress The UPDATE indicator flashes four time...

Page 223: ...you can terminate the update procedure by pressing the UPDATE WPS button when the UPDATE indicator flashes four times This is not always possible If you cancel the update the UPDATE indicator will stay lit again Related Topic Searching the latest software via a network connection 4 735 503 11 1 Copyright 2018 Sony Corporation 223 ...

Page 224: ... by one flash then turns off when the updating is completed Do not turn the speaker off during the update Note Updating normally takes about 3 to 10 minutes It may take longer depending on your network environment Keep the speaker connected to an AC outlet via the USB AC adaptor and network while updating An update cannot be performed when the speaker is powered by the built in battery only Softwa...

Page 225: ...ate the update procedure by holding the UPDATE WPS button when the UPDATE indicator flashes four times This is not always possible If you cancel the update the UPDATE indicator will stay lit again 4 735 503 11 1 Copyright 2018 Sony Corporation 225 ...

Page 226: ... lights off If the indicator lights up in orange the speaker has already searched the latest software and you cannot operate the following procedure Start updating the software Press the UPDATE WPS button on the rear of the speaker The UPDATE indicator flashes in orange 1 the NETWORK indicator lights up and the speaker starts searching if the latest software is released 1 Check the UPDATE indicato...

Page 227: ...TE indicator lights off and the speaker enters BLUETOOTH NETWORK mode automatically When turning on the speaker after updating the UPDATE indicator flashes three times in orange The checking is finished immediately So you cannot see the flashing indicator Depending on the network environment it may take time In this case wait for about one minute 1 227 ...

Page 228: ...r cannot be turned on The speaker cannot be operated even when it is turned on The power indicator is flashing in red The speaker is reset and turns off You may be able to resolve some issues by resetting the speaker When resetting the volume functions and sound settings may change If it does not enter the start up mode consult your nearest Sony dealer 4 735 503 11 1 Copyright 2018 Sony Corporatio...

Page 229: ...he same time and initializing starts It takes about 60 to 80 seconds to initialize Then power indicator lights up in green and initializing completes The BLUETOOTH pairing information and network setting are deleted after initializing Note If you initialize the speaker it may not be able to make a BLUETOOTH connection with your iPhone iPod touch or PC In this case erase the pairing information of ...

Page 230: ...o the factory defaults If you use in Internet service such as music service information about the speaker may be retained by the service provider In this case contact the network service provider to delete that information The speaker has a built in rechargeable battery When you dispose of this speaker contact your nearest Sony dealer Related Topic Initializing the speaker 4 735 503 11 1 Copyright...

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