84
US
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
Power
The power is not turned on.
• Check that the AC power cord (mains lead) is
connected securely.
If “PROTECTOR” and “PUSH POWER”
appears alternately in the front panel display.
Press
"
/
1
to turn off the system, and check the
following items after “STANDBY” disappears.
• Are you using only the specified speakers?
• Is anything blocking the ventilation holes of the
system?
After checking the above items and fixing any
problems, turn on the system. If the cause of the
problem cannot be found even after checking all the
above items, consult your nearest Sony dealer.
Picture
There is no picture.
• The video connecting cords are not connected
securely.
• The video connecting cords are damaged.
• The system is not connected to the correct TV
• The video input on the TV is not set so that you
can view pictures from the system.
• You have set progressive format but your TV
cannot accept the signal in progressive format. In
this case, return the setting to interlace format (the
default setting) (page 26).
• Even if your TV is compatible with progressive
format (525p/625p) signals, the image may be
affected when you set progressive format. In this
case, return the setting to interlace format (the
default setting) (page 26).
• Re-connect the connecting cord securely.
• The system is connected to an input device that is
not HDCP (high-bandwidth digital content
protection) compliant (“HDMI” on the front panel
does not light up). See page 96.
• If the HDMI OUT jack is used for video output,
changing the [HDMI RESOLUTION] setting in
[SCREEN SETUP] may solve the problem
(page 78).
Connect the TV and the system using a video jack
other than the HDMI OUT, and switch the TV’s
input to the connected video input so that you can
see the on-screen displays. Change the [HDMI
RESOLUTION] setting in [SCREEN SETUP],
and switch the TV’s input back to HDMI. If the
picture still does not appear, repeat the steps and
try other options.
• You have selected “PROGRESSIVE AUTO” or
“PROGRESSIVE VIDEO” using the
PROGRESSIVE button on the remote
(“PROGRE” lights up in the front panel display)
even though your TV cannot accept the
progressive signal. In this case, disconnect the
HDMI cord from the system and then select
“INTERLACE” so that the PROGRESSIVE
indicator turns off.
• If the signal from the S VIDEO OUT jack is
distorted, change the [HDMI RESOLUTION]
setting in [SCREEN SETUP] to [720 × 480p]
*
.
* Depending on the country, [720 × 480/576p] may
appear.
Picture noise appears.
• The disc is dirty or flawed.
• If the picture output from your system goes
through your VCR to get to your TV, the copy-
protection signal applied to some DVD programs
could affect picture quality. If you still experience
problems even when you connect your system
directly to your TV, try connecting your system to
your TV’s S video input (page 23).
Even though you set the aspect ratio in [TV
TYPE] of [SCREEN SETUP], the picture does
not fill the screen.
• The aspect ratio on the disc is fixed.
Color irregularity occurs on the TV screen.
The speakers in this system are magnetically
shielded to prevent magnetic leakage. However,
some leakage may occur, as a high-strength magnet
is employed. If this happens, check the following
items:
• If the speakers are used with a CRT-based TV or
projector, install the speakers at least 0.3 m (1.0 ft)
from the TV set.
• If the color irregularity persists, turn off the TV set
once, then turn it on after 15 to 30 minutes.
• If howling occurs, reposition the speakers farther
away from the TV set.
Troubleshooting
