that timeframe.
The screen is blank and you cannot access the Netflix video-on-
demand service.
If the screen is blank when trying to access Netflix channels and the network activity icon is
spinning in the upper-right corner and a Netflix icon is flashing in the upper-left corner, a problem
may exist with the link between your TV and Netflix. Even if the other Internet Video channels are
working, follow these steps to re-link your TV with Netflix:
1.
Turn off the TV.
2.
Using a computer, go to the Netflix website and remove the TV from your account.
3.
Unlink the TV from your Sony ESSENTIALS account.
4.
Re-register the TV.
5.
After registration is complete, link the TV back to your Netflix account.
Streaming Netflix video displays in low resolution.
You will need to check the following when Netflix video is displaying in low resolution:
- Your connection may be affected by other online activity on your network, such as online gaming,
file sharing, or other video streaming.
- If you are using an unsecured wireless network, you may be unknowingly sharing your connection
with other people in your area.
- Your Internet Service Provider (ISP) could be delivering a slower connection speed than the
recommended 2.5 Mbps.
Serious Error 5006 Contact Sony appears when trying to perform
[Refresh Internet Content].
This error may occur if [Refresh Internet Content] did not complete successfully. Use the following
steps, re-checking the Internet content status after completing each step:
1.
Perform [Refresh Internet Content].
Press the HOME button, then select [Settings] → [Network] → [Refresh Internet
Content].
2.
If the problem still exists, perform step 1 again.
3.
If the problem persists, troubleshoot the Internet connection via the following:
- Check that an active Internet connection exists with a wired router, wireless bridge, or
wireless gaming adapter.
- Reset the network equipment, such as cable modem, wired/wireless router, by powering off
and on, then attempt step 1 again.
- If the problem continues, wait a while and try step 1 again.
- Confirm the Internet speed meets the minimum recommended specification of 2.5 Mbps for
standard definition (SD) content and 10 Mbps for High Definition (HD) content.
- Test the quality of service of your LAN connection by checking ping, jitter and packet loss.
(Ping should be under 30ms, jitter should be less than 3ms, and packet loss should be 0.)
© 2012 Sony Corporation
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