Troubleshooting
General troubleshooting for issues like: black screen,
no sound, frozen picture, TV does not respond, or
network is lost, do the following steps.
1
Restart your TV by pressing the power button on
the remote control for about five seconds. The TV
will restart. If the TV does not recover, try
unplugging the AC power cord (mains lead). Then
press the power button on the TV, and release it.
Wait for two minutes, and plug in the AC power
cord (mains lead).
2
Refer to the Help menu by pressing
HELP
on the
remote control.
3
Connect your TV to the Internet and perform a
software update. Sony recommends you to keep
your TV software updated. Software updates
provide new features and performance
improvements.
4
Visit Sony support website (information provided at
the end of this manual).
When you plug in the TV, the TV may not be able to
turn on for a while even if you press the power
button on the remote control or the TV.
It takes time to initialize the system. Wait for about
one minute, then operate it again.
The remote control does not function.
• Replace the batteries.
The parental lock password has been forgotten.
• Enter 9999 for the PIN and enter the new PIN.
Specifications
System
Panel system: LCD (Liquid Crystal Display) Panel, LED
Backlight
TV system: Depend on your country/area selection
Analogue: B/G, I, D/K, M
Digital: DVB-T/DVB-T2
Colour system: PAL/SECAM/NTSC3.58/NTSC4.43
Channel coverage: Depend on your country/area
selection
Analogue: UHF/VHF/Cable
Digital: UHF/VHF
Sound output: 10 W + 10 W
Wireless technology
Protocol IEEE 802.11a/b/g/n/ac
(IEEE 802.11ac may not be available depending on
countries/regions.)
Bluetooth® Version 4.2
Input/Output jacks
Antenna (aerial)/cable
75 ohm external terminal for VHF/UHF
/
COMPONENT IN
YP
B
P
R
(Component Video): 1080p (50, 60 Hz),
1080i (50, 60 Hz), 720p (50, 60 Hz), 576p, 576i, 480p,
480i
Audio input (phono pin jack)
VIDEO IN
Video input (common phono pin with Y input)
HDMI IN 1/2/3/4 (support 4K resolution, HDCP 2.3-
compatible)
Video:
4096 × 2160p (50, 60 Hz)*
1
*
2
, 4096 × 2160p
(24 Hz)*
1
, 3840 × 2160p (50, 60 Hz)*
2
, 3840 × 2160p
(24, 25, 30 Hz), 1080p (30, 50, 60 Hz), 1080/24p,
1080i (50, 60 Hz), 720p (30, 50, 60 Hz), 720/24p,
576p, 480p, PC Formats*
3
Audio:
In eARC (Enhanced Audio Return Channel) mode
Refer to the Help Guide for details.
Except eARC mode
5.1 channel linear PCM: 32/44.1/48/88.2/96/
176.4/192 kHz 16/20/24 bits, Dolby Audio, Dolby
Atmos, DTS
eARC/ARC (Enhanced Audio Return Channel/Audio
Return Channel) (HDMI IN 3 only)*
4
In eARC mode
Refer to the Help Guide for details.
In ARC mode
Two channel linear PCM: 48 kHz 16 bits, Dolby
Audio, Dolby Atmos, DTS
DIGITAL AUDIO OUT (OPTICAL)
Digital optical jack (Two channel linear PCM:
48 kHz 16 bits, Dolby Audio, DTS)
(Stereo mini jack)
Headphone
1,
2,
3
USB port 1 and 2 support High Speed USB (USB 2.0)
USB port 3 supports Super Speed USB (USB 3.1 Gen 1)
LAN
10BASE-T/100BASE-TX connector (Depending on the
operating environment of the network, connection
speed may differ. The communication rate and
quality are not guaranteed.)
DC IN 19.5 V
AC adapter input
Power and others
Power requirements
19.5 V DC with AC adapter
Rating: Input 100 V - 240 V AC, 50/60 Hz
Screen size (measured diagonally) (Approx.)
KD-49X8500H: 49 inches / 123.2 cm
KD-43X8500H: 43 inches / 108.0 cm
Power consumption
Indicated on the rear of the TV
Standby power consumption*
5
*
6
0.5 W
Display resolution
3,840 pixels (horizontal) × 2,160 lines (vertical)
Output Rating
USB 1/2
5 V
, 500 mA MAX
USB 3
5 V
, 900 mA MAX
Dimensions (Approx.) (w × h × d) (mm)
with Table-Top Stand (without Table-Top Stand)
KD-49X8500H: 1,098 × 699 × 279 (1,098 × 644 × 58)
KD-43X8500H: 965 × 624 × 264 (965 × 569 × 58)
Mass (Approx.) (kg)
with Table-Top Stand (without Table-Top Stand)
KD-49X8500H: 13.7 (13.2)
KD-43X8500H: 11.3 (10.8)
Others
Optional accessories
Wall-Mount Bracket: SU-WL450
Operating temperature: 0 ºC – 40 ºC
*1 When 4096 × 2160p is input and [Wide mode] is set to
[Normal], the resolution is displayed as 3840 × 2160p. To
display 4096 × 2160p, set [Wide mode] setting to [Full 1] or
[Full 2].
*2 To support 18 Gbps, set [HDMI signal format] to [Enhanced
format].
*3 Refer to the online Help Guide for details.
*4 Connect your audio system to the HDMI IN 3 to route TV
audio to your audio system.
*5 Specified standby power is reached after the TV finishes
necessary internal processes.
*6 Standby power consumption will increase when your TV is
connected to the network.
Note
• Optional accessories availability depends on countries/
region/TV model/stock.
• Design and specifications are subject to change without
notice.
• Subscriptions for services and applications may be required
and additional terms, conditions and/or charges may apply
when using the Google Assistant.
Notes on Digital TV function
• Any functions related to Digital TV (
) will only
work in countries or areas where DVB-T/DVB-T2
(MPEG-2 and H.264/MPEG-4 AVC) digital terrestrial
signals are broadcast. Please confirm with your local
dealer if you can receive a DVB-T/DVB-T2 signal
where you live.
• This TV set complies with DVB-T/DVB-T2
specifications, but compatibility with future DVB-T/
DVB-T2 digital terrestrial broadcasts are not
guaranteed.
• Some Digital TV functions may not be available in
some countries/areas.
Trademark Information
• The terms HDMI, HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing
Administrator, Inc.
• Dolby, Dolby Vision, Dolby Atmos, Dolby Audio, and
the double-D symbol are trademarks of Dolby
Laboratories. Manufactured under license from
Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2018 Dolby Laboratories. All rights
reserved.
• Gracenote, the Gracenote logo and logotype,
“Powered by Gracenote” logo are either registered
trademarks or trademarks of Gracenote, Inc. in the
United States and/or other countries.
• Google, Google Play, Chromecast, YouTube, Android
TV and other related marks and logos are
trademarks of Google LLC.
• For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc.
DTS, the Symbol, DTS and the Symbol together, and
Digital Surround are registered trademarks or
trademarks of DTS, Inc. in the United States and/or
other countries. © DTS, Inc. All Rights Reserved.
• Netflix is a registered trademark of Netflix, Inc.
• TUXERA is a registered trademark of Tuxera Inc. in
the US and other countries.
• All other trademarks are the property of their
respective owners.
For more information on
troubleshooting, refer to the Help
Guide.
Support
https://www.sony-asia.com/support
© 2020 Sony Corporation
Printed in Malaysia