KDL-32BX359 22
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable
. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Póngase en contacto directamente con Sony si tiene algún problema con el TV:
Sitio Web de soporte técnico Latinoamérica:
Teléfono de contacto Ecuador:
Número de serie:
Versión del software:
http://esupport.sony.com/ES/LA/
Por favor, tenga la siguiente información a la mano:
KDL-32BX359
SONY_2012_TOSCA_1.04
8000001
Nombre del modelo:
01-800-00 SONY (7669)
Sitio Web de soporte técnico Ecuador:
www.sony.com.ec
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Always check for any known and/or listed issues that are software
related. Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity (internet models only)
●
Certain features not working correctly
(photo or video file viewing)