23
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KLV-40EX430/43A/43B_32EX330/33A/33B
4-431-702-
13
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Troubleshooting
When the
1
(standby) indicator is flashing,
count how many times it flashes (interval time
is three seconds).
Press
"/1
on the TV to turn it off, disconnect the
AC power cord, and inform your dealer or Sony
service centre of how the indicator flashes
(number of flashes).
When it is not flashing
Check the items listed below. If the problem still
persists, have your TV serviced by qualified
service personnel.
No picture and no sound
• Check the antenna/cable connection.
• Connect the TV to the AC power outlet, and press
"/1
on the TV. If the
1
(standby) indicator lights up
in red, press
"/1
.
No picture from the connected equipment
• Turn the connected equipment on.
• Check the connection between the optional
equipment and the TV.
• Press
repeatedly to select the desired input.
• Correctly insert the USB / MHL device.
• For USB device: Make sure that the USB device has
been properly formatted.
• For MHL device: Ensure that the MHL device is
connected to the HDMI1/MHL jack using an MHL
cable.
• Operations are not guaranteed for all USB / MHL
devices. Also, operations differ depending on the
features of the USB / MHL device.
Double images or ghosting
• Check the antenna/cable connection, location or
direction.
Only snow and noise appear on the screen
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its
serviceable life (three to five years in normal use,
one to two years at the seaside).
Distorted picture (dotted lines or stripes)
• Keep the TV away from electrical noise sources
such as cars, motorcycles, hair-dryers or optional
equipment.
• When installing optional equipment, leave some
space between the optional equipment and the TV.
• Check the antenna/cable connection.
• Keep the antenna/cable away from other connecting
cables.
Picture or sound noise when viewing a TV channel
• Adjust “AFT” (Automatic Fine Tuning) to obtain
better picture reception (page 18).
Tiny black points and/or bright points appear on
the screen
• The screen is composed of pixels. This is not a
malfunction.
Picture contours are distorted
• Change the current setting of “Cinema Drive” to
No colour on programmes
• Select “Reset” (page 15).
No sound, but good picture
• Press
2
+/– or
%
(Mute).
• Check if the “Speakers” is set to “TV Speakers”
No sound or noisy sound
• Check if the TV system setting is appropriate
Some channels are blank
• The channel is for scrambled/subscription service
only. Subscribe to a pay TV service.
• Channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
The TV turns off automatically (the TV enters
standby mode)
• Check if the “Sleep Timer” is activated (page 19).
• Check if the “Idle TV Standby” is activated
Some input sources cannot be selected
• Select “Video Labels” and cancel “Skip” of the input
The remote does not function
• Replace the batteries.
HDMI equipment does not appear on “BRAVIA
Sync Device List”
• Check that your equipment is compatible with
BRAVIA Sync Control.
Cannot select “Off” in “BRAVIA Sync Control”
• If you have connected any audio system that is
compatible with BRAVIA Sync Control, you cannot
select “Off” in this menu. To change the audio output
to the TV speaker, select “TV Speakers” in the
“Speakers” menu (page 16).
The “Parental Lock” password has been forgotten
• Enter 9999 for the PIN code (PIN code 9999 is
always accepted.) (page 19).
Picture
Sound
Channels
General
