Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Even if you have the latest software, updating your phone can improve
software stability and solve other problems. By running the latest update on your phone,
you also ensure optimal performance and get the latest enhancements.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
Resetting the phone
When you reset your phone, you delete all data, including downloaded applications. You
are basically resetting the phone to the state it was in before you first turned it on. So before
you perform a reset, make sure to back up any important data saved on your phone.
To reset the phone
1
From the
Home screen
, drag upwards.
2
Find and tap
Settings
>
General
>
Master reset
>
Reset all
.
3
Tap
Reset
.
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I cannot use Internet-based services
Make sure your subscription covers data downloads and that the Internet settings in your
phone are correct. Contact your network operator for more information about your
subscription settings.
Error messages
No network coverage
•
Your phone is in flight mode. Make sure flight mode is off.
•
Your phone is not receiving any network signal, or the received signal is too weak. Contact
your network operator and make sure that the network has coverage where you are.
•
The SIM card is not working properly. Insert your SIM card in another phone. If this works,
it is probably your phone that is causing the problem. In this case, contact the nearest
Sony Ericsson service center.
Emergency calls only
You are within range of a network, but you are not allowed to use it. However, in an
emergency, some network operators allow you to call the international emergency number
112.
SIM locked
You have entered your PIN incorrectly three times in a row. To unlock the phone, you need
the PUK ((Personal Unblocking Key) provided by your operator.
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