Troubleshooting
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Updating your phone ensures optimal performance and provides the
latest enhancements. See
on page 95 for more information.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
To force close an application
•
When a popup window tells you that an application is not responding, tap
Force
close
.
If you do not want to force stop an application, you can wait for it to respond by tapping
Wait
.
Resetting the phone
You can reset your phone to its original settings, with or without deleting all your personal
data and downloaded applications. It is possible to reset the phone to the state it was in
before you first turned it on. But before you perform a reset, make sure to back up any
important data saved on your phone.
To reset the phone
1
From the Home screen, drag upwards.
2
Find and tap
Settings
>
Privacy
.
3
Tap
Settings reset
to reset applications such as email to their default values without
changing your personal data and accounts.
4
Tap
Factory data reset
>
Reset phone
>
Erase everything
to erase all personal
data from your phone, including your Google™ account and downloaded
applications.
I cannot charge the phone
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
No battery charging icon appears when I start charging the
phone
It may take a few minutes before the battery icon appears on the screen.
The battery performance is low
Follow our smart tips on how to get more out of your battery. See
on
page 11.
I cannot transfer content between my phone and the computer,
when using a USB cable
The software or the USB drivers have not been properly installed. Go to
for more detailed installation instructions and
troubleshooting sections.
96
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