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Troubleshooting
Troubleshooting
Some problems will require you to call
Orange.
For more support go to
.
Common questions
I cannot synchronise with an Internet
service, use the Internet, TrackID™,
Orange Messenger, Java, multimedia
messaging or email
Your subscription does not include
data capability. Settings are missing
or incorrect.
You can download settings using the
setup wizard or by going to
.
To download settings using the
Setup wizard
1
From Homescreen select
.
2
Follow the instructions that appear.
I have problems with memory
capacity or the phone is working
slowly
Restart your phone every day to free
memory or do a
Master reset
If you select
, the
changes that you have made to
settings will be deleted.
If you select
, your settings
and content, such as contacts,
messages, pictures, sounds and
downloaded games, will be deleted.
You may also lose content that was in
the phone at purchase.
To reset the phone
1
>
> the
tab >
2
Select an option.
3
Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
Contact your network operator or
service provider for more information.
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