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90
Troubleshooting
I have problems synchronizing or
transferring data between my phone
and my computer, when using the
USB cable that came with the phone
Possible cause
: The cable has not been properly
detected and installed on your computer.
The software that came with your phone has not
been properly installed on the computer.
Solution
: Go to
, choose
your phone model, then choose “Product
information” - “Getting started”. The guide
“Synchronizing the phone with a computer”
contains installation instructions and
a troubleshooting guide, that may assist you in
solving the problem.
Master reset
The changes that you have made to settings and the
content that you have added or edited, will be
deleted.
• If you select
phone will be lost.
• To delete all contacts, messages and other personal
data such as games and music and some settings,
select
.
To reset the phone
1
}
}
the
tab
}
2
}
or
}
3
}
to continue.
4
Enter the phone lock code (
0000
or the new
code if you have changed it)
}
Error messages
Possible cause
: There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution
Possible cause
: The SIM card connectors need
cleaning.
Solution
: Remove the SIM card and clean it. Also
check that the card is not damaged in a way that
may prevent connection to the phone connectors. In
that case, contact your network operator for a new
SIM card.
If you select
, some pictures, melodies and
templates that comes with your phone will be deleted.
