Sonoro PLATINUM SO-2000, Operating Manual

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46 © sonoro audio GmbH 2021
Malfunction Possible cause Solution
There is howling sound. The turntable is picking up
excessive vibrations from
the floor, surface of the
walls, or nearby speakers.
Decrease the vibrations or
put the turntable on a
surface that is not subject to
the effects of vibration.
The sound when the record
is playing either too fast or
too slow.
The tuning speed is
incorrect set.
Rotate the tuning speed
knob to correct speed for
the type of record being
played.
There is humming noise
during playback.
The ground terminal is not
properly connected.
Check the ground terminal,
and it should properly
connect.
Depending on the audio
system, connecting to the
ground may lead to
humming noise.
Disconnect the ground
terminal.
Bluetooth connection is not
possible with the Bluetooth
devices
Bluetooth device has not
paired with turntable.
Turn off and on both
Bluetooth device and
turntable and try pairing
again.
It is not possible to connect
with smartphone.
It is not supporting. Connect with a Bluetooth
speaker or headphone.
11. Warranty
When submitting warranty claims, the following applies without restricting your legal rights:
•
Warranty claims can only be asserted within a period of max. 2 years (1 year in North
America and Australia), calculated from the date of purchase.
•
sonoro audio GmbH shall, at its own discretion, repair or replace PLATINUM free of
charge any defects caused by material or manufacturing defects within the warranty
period.
•
In case of a complaint, please contact our customer service department. You can find
contact details under “Contact data” or at www.sonoro.de.
•
No new warranty period begins following repair or replacement of PLATINUM. The
warranty period of 2 years (1 year in North America and Australia) from date of purchase
remains applicable.
•
Excluded from the warranty is damage caused by improper use, normal wear and tear,
as well as defects which only minimally affect the value or usability of PLATINUM. The
warranty also expires in case of any mo
difications not made by our authorized service
center.