Operation and Maintenance Documentation of GUARD PRO air curtains v201708
www.sonniger.com
13
GUARANTEE TERMS AND CONDITIONS
§ 1 Guarantee Scope
1.
This Guarantee covers material defects of the device which make its functioning impossible. This Warranty does not
extend to the installation and maintenance works.
2.
The Guarantee for the product sold by the Seller covers 24 months. The guarantee period commences upon the
delivery of the device to the Buyer specified in the sales invoice. The warranty covers any and all parts/components
specified in the scope of the delivery.
3.
Products delivered by third persons are not guaranteed by this supplier.
4.
Devices may be started and serviced only by qualified persons trained in the areas of maintenance and operation of
the device. Any and all operations related to start, maintenance and repairs must be noted that such operations have
occurred in the Guarantee Card.
5.
The precondition for issuing the Guarantee by the manufacturer is the assembly and activation of the device in
accordance with the Operation and Maintenance Documentation not later than 6 months after the date of the
purchase.
6.
The product is guaranteed for a full period of warranty only if service works implied in the Operation and Maintenance
Documentation for the device specified in the ‘Maintenance’ section are carried out. All services related to the
maintenance of the device are carried out at the User’s cost and expenses.
7.
The provision of warranty services does not cease or suspend the duration of the Warranty. The warranty for
replaced or repaired parts/elements shall end with the expiry of the Guarantee for the device.
§ 2 Warranty Exclusions/Disclaimers
1.
The Warranty does not extend to the mechanical damages and damages to electrical parts caused by improper use,
transport, abnormal voltage or other damages arising from a product defect. For the above reasons, the Warranty is
solely limited to the replacement of parts/components having construction defects that shall be delivered without any
additional costs only if the defective part/component has been returned.
2.
The Warranty for devices does not apply to when technical mistakes occurred during the procedures concerning
installation, regulation and controlling including any of the following:
Defects caused by connecting a device to an inappropriately designed ventilation system that allows additional
heat loads that do not meet any standards and decrease the efficiency of heat exchanger.
Defects caused by connecting to the components or parts that are part of the heating system but have not been
delivered by the Seller and whose inappropriate functioning has a negative impact on the device’s functioning.
Defects caused by connecting spare parts to the components that are not original parts.
Defects incurred by reselling of the product by the first buyer/user to another buyer who dismantles/installs the
device that was previously installed and operated in a specific building and its conditions.
Defects caused by an improper expertise and insufficient knowledge of the installer and technical staff who, in an
improper way carry out after-sale service of the device
Defects caused by special conditions of use that differ from typical/standard applications unless the parties (the
Seller and customer’s technical staff) have previously agreed otherwise in writing.
Defects incurred by natural disasters such as fire, explosions and other incidents that may result in damages to
mechanical, electrical and protection devices
Defects caused by inappropriate cleaning of the technical facility or place where the device has been installed;
cleaning must take place periodically to suit the specific working conditions and the amount of dust.
Defects arising from the absence or improper cleaning of heat exchangers; cleaning must be done periodically to
suit the specific working conditions and the amount of dust.
Defects incurred by the inappropriate installation inadequate for low outside temperature of working conditions.
Defects incurred by low temperature if no protection device is installed by the installing contractor to avoid:
§
low temperatures on electrical and mechanical parts such as valves, electric and electronic
controlling devices,
§
water condensation and frost/ice near the device,
§
thermal shock of the heater and heat exchanger caused by sudden changes of outside
temperature.
§3. SONNIGER Poland is not liable to:
1.
Current maintenance works, inspections following from Operation and Maintenance Documentation and device
programming.
2.
Defects caused by banking of a device while waiting for the warranty service.
3.
Any and all defects caused to the company’s property.
§4. Complaint Procedure
1. In the event of the complaint under the Warranty conditions, the user may lodge a complaint directly to the Distributor.
2. All repairs covered by the warranty shall be done as part of the activity of an installation company and Factory
Service. All repairs ensuing from the guarantee shall be done in a place where the device is installed.
3. Any services under the Warranty are to be carried out within 14 days from the date of request. In exceptional cases
the deadline may be extended, especially if the warranty service requires ordering parts or components from
subcontractors.
4. The user with respect to the service activities is obliged to:
