User Manual
12
Troubleshooting
For problems with the microwave oven, please use the chart below to find a solution for each issue.
Problem
Possible Cause
Remedy
Oven will not start
A. Electrical cord is not plugged in
B. Door is open.
C. Wrong operation is set.
A. Plug into outlet.
B. Close door and try again.
C. Check instructions.
Arcing or sparking
A. Materials to be avoided in oven were used.
B. The oven is empty.
C. Spilled food remains in the cavity.
A. Use microwave-safe cookware only.
B. Do not operate with oven empty.
C. Clean with wet towel.
Unevenly cooked foods A. Materials to be avoided in oven were used.
B. Food is not defrosted completely.
C. Cooking time and power level are not suitable.
D. Food is not turned or stirred.
A. Use microwave-safe cookware only.
B. Completely defrost food.
C. Use correct cooking time and power level.
D. Turn or stir food.
Overcooked foods
Cooking time and power level are not suitable.
Use correct cooking time and power level.
Undercooked foods
A. Materials to be avoided in oven were used.
B. Food is not defrosted completely.
C. Oven ventilation ports are restricted.
D. Cooking time and power level are not suitable.
A. Use microwave-safe cookware only.
B. Completely defrost food.
C. Correct ventilation ports.
D. Use correct cooking time and power level.
Improper defrosting
A. Materials to be avoided in oven were used.
B. Cooking time and power level are not suitable.
C. Food is not turned or stirred.
A. Use microwave-safe cookware only.
B. Use correct cooking time and power level.
C. Turn or stir food.
The screen display is
"E-01" or "E-02"
Temperature sensor breakdown.
Unplug, then plug in again after 10 seconds.
The screen display
is "OVEN IS HOT,
DO NOT OPEN THE
DOOR"
High temperature in the oven will activate over-
heating protection.
Wait for 3 minutes, and then oven can eliminate
faults automatically. Remember, do not overheat
food, do not work without food in oven, and clean
vent if it is blocked.
Lamp light and fan
make noise when the
oven finishes working
Lamp light and fan still operate when the oven is
finished working.
This is normal
