Solid State Logic AWS DELTA 916, Owner'S Manual, Page: 221 / 239

F S
ERVICE
& W
ARRANTY
I
NFORMATION
I
NTRODUCTION
Service will be primarily by on-site board exchange.
The AWS contains a mix of analogue and digital boards. All use SMT (Surface Mount Technology) extensively and it is not
possible to carry out field repair to component level, although electro-mechanical parts such as pots and switches can be
replaced by a suitably trained technician. Replacing the entire console is unlikely to be an option due to the size of the
console and the availability of a replacement.
Many of the assemblies in the AWS are designed to be replaced by a technically aware person. The quickest way to resolve
a problem is for your local distributor to supply you with a replacement part for you to fit. The Troubleshooting section
of this manual (on page A-13) lists those assemblies that may be changed by untrained staff and gives instructions on how
to change these items.
W
ARRANTY
All systems include 13 months on-site warranty from date of shipment from SSL. The warranty covers all parts and labour
but does not include travel and accommodation expenses if an engineer has to travel more than 50 miles (80 kilometres)
to your facility.
Consumable items such as lamps, accidental damage and damage caused by operation of the equipment outside of Solid
State Logic’s recommended operating conditions, as outlined in Sections 1 and 3 of this manual, are not covered by this
warranty. Further details may be found in Solid State Logic’s Conditions of Trading (printed on the reverse of all Solid State
Logic invoices) .
Note that service visits to remedy problems found to be caused by a fault in third party equipment will be charged for at
Solid State Logic’s current service rate.
O
UT OF
W
ARRANTY
R
EPAIRS
Replacement assemblies will be charged at Solid State Logic's current service exchange price for the faulty part plus
shipping costs. Service visits will be charged at Solid State Logic’s current service rate.
W
HAT TO DO IF YOU HAVE A PROBLEM
Follow the instructions in the Troubleshooting section (on page A-13) to confirm that the fault lies within the AWS
system. If this suggests there is a fault with the AWS, then contact your local distributor who will either supply a
replacement assembly or arrange for a visit from an engineer to resolve the problem.
W
EBSITE
S
UPPORT
Solid State Logic’s website ( www.solidstatelogic.com ) includes fault finding tips, downloads of the latest AWS
documentation and an extensive Q&A knowledge base system.
O
UT
-
OF
-
HOURS
S
UPPORT
AWS consoles are not covered by Solid State Logic’s out-of-hours support service.
Appendices
AWS
δ
elta Owner’s Manual Appendices Page A-11