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SolarWinds User Device Tracker UDT, Quick Start Manual

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installation. The following procedure deactivates currently installed licenses that
can then be transferred to a new installation.

To deactivate currently installed licenses:

1. Click

Start > All Programs > SolarWinds > SolarWinds License

Manager

.

2. Check the products you want to deactivate on this computer.

3. Click

Deactivate

.

4. Specify your SolarWinds Customer ID and password when prompted, and

then click

Deactivate

.

Note:

Deactivated licenses are now available to activate on a new computer.

When you have successfully deactivated your products, log on to the computer on
which you want to install your products, and then begin installation. When asked
to specify your licenses, provide the appropriate information. The license you
deactivated earlier is then assigned to the new installation.

Excluding Orion Data Directories from Anti-Virus
Scanning

Anti-virus programs may lock files used by the SolarWinds Job Engine v2 during
scanning. This can cause the SolarWinds Job Engine v2 services to stop and
restart, causing delayed polling and gaps in data for a poll cycle.

SolarWinds recommends that you exclude certain Orion data directories
(depending on your Windows platform) from your anti-virus scanning to improve
performance and stability:

Exclude for Windows XP/Server 2003

C:\Documents and Settings\All Users\Application Data\SolarWinds

Exclude for Windows Vista/7/Server 2008

C:\ProgramData\SolarWinds

Running SolarWinds UDT

To run SolarWinds UDT:

Click

Start > All Programs > SolarWinds Orion > Orion Web Console

.

32

Excluding Orion Data Directories from Anti-Virus Scanning

Summary of Contents for User Device Tracker UDT

Page 1: ...This PDF is no longer being maintained Search the SolarWinds Success Center for more information...

Page 2: ...NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES WHETHER ARISING IN TORT CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES The SolarWinds the SolarW...

Page 3: ...rk exceeds 100 distributors and resellers Contacting SolarWinds You can contact SolarWinds in a number of ways including the following Team Contact Information Sales 1 866 530 8100 http www solarwinds...

Page 4: ...e Administrator Guide Provides detailed setup configuration and conceptual information for SolarWinds UDT Evaluation Guide Provides an introduction to Orion User Device Tracker features and instructio...

Page 5: ...Hardware Requirements 16 Requirements for Virtual Machines and Servers 16 Requirements for the Orion database Server SQL Server 17 Additional SolarWinds UDT Requirements 19 FIPS Support 19 Server Sizi...

Page 6: ...es 34 Adding Devices 34 Adding Ports 34 Network Discovery 34 Adding Multiple Devices Network Sonar Discovery 35 Using the Network Sonar Results Wizard 42 Adding a Node ADD A SINGLE DEVICE 43 Manage No...

Page 7: ...iewing User Data in Tooltips 59 User Tooltips 59 Chapter 6 Common Tasks with SolarWinds UDT 61 Finding the switch and port where a particular hostname IP or MAC address is was connected 61 Finding End...

Page 8: ...Built in SWQL Nodes Properties 77 Chapter 8 Configuring SolarWinds UDT 79 Port Management 80 Manage Ports 80 User Device Tracker Discovery 80 Track Users and Endpoints 80 Manage Active Directory Doma...

Page 9: ...Alerts 84 Product Updates 85 Available Product Updates 86 Orion Product Team Blog 86 Views 86 Manage Views 86 Add New View 86 Views by Device Type 86 Settings 86 Web Console Settings 86 Polling Settin...

Page 10: ...assword 96 Orion Website Administration 96 Node and Group Management 97 Node and Group Management 97 Accounts 98 Customize 98 Manage Alerts 98 Product Updates 98 Views 99 Settings 99 Details 100 Viewi...

Page 11: ...y 115 Deleting an Existing Dependency 116 Viewing Alerts on Child Objects 116 Chapter 13 Managing Web Accounts 118 Creating New Accounts 118 Editing User Accounts 120 User Account Access Settings 120...

Page 12: ...rrently as well as over time so you can better understand the true utilization of the ports on your switches What is a Device A device is a MAC address hostname or IP Address SolarWinds UDT allows you...

Page 13: ...trending through statistics stored in the Orion database Keeping with the Orion common components infrastructure there are no agents installed on your servers and no remote software to maintain All ca...

Page 14: ...nment Requirements for SolarWinds UDT SolarWinds recommends installing your Orion product on its own server with the Orion database hosted separately on its own SQL Server Installations of multiple So...

Page 15: ...ported on Windows Server 2008 Web Server Microsoft IIS version 6 0 and higher in 32 bit mode DNS specifications require that hostnames be composed of alphanumeric characters A Z 0 9 the minus sign and...

Page 16: ...m or user variables are stored Per Windows standards some common files may need to be installed on the same drive as your server operating system Memory 3 GB 4 GB 4 GB Application Ports 161 SNMP and 4...

Page 17: ...monitor your network if you are unable to dedicate a network interface card to your Orion server you may experience gaps in monitoring data due to the low priority generally assigned to SNMP traffic R...

Page 18: ...k your SQL Server version service pack or release level and edition select SERVERPROPERTY productversion SERVERPROPERTY productlevel SERVERPROPERTY edition CPU Speed 2 0 GHz 2 4 GHz 3 0 GHz Hard Drive...

Page 19: ...ou are running Windows Server 2008 you must upgrade to Windows Server 2008 R2 because SolarWinds UDT does not support Windows Server 2008 due to known WMI issues FIPS Support FIPS Federal Information...

Page 20: ...lt the system will have to work harder and system requirements will increase Finally the number of simultaneous users accessing SolarWinds UDT directly impacts system performance When planning an Sola...

Page 21: ...oll the device for performance information If you only want SolarWinds UDT to poll using SNMPv1 you must disable SNMPv2c on the device to be polled Enabling Microsoft Internet Information Services IIS...

Page 22: ...em media or to restart your computer 17 If you are currently enabling IIS as part of an SolarWinds UDT installation restart the SolarWinds UDT installer Enabling IIS on Windows Vista and Windows Serve...

Page 23: ...Results window 17 If you are currently enabling IIS as part of an SolarWinds UDT installation restart the SolarWinds UDT installer Enabling IIS on Windows 7 SolarWinds only supports evaluations of So...

Page 24: ...stall SolarWinds UDT 2 0 For more information see Installing SolarWinds Orion Network Performance Monitor in the SolarWinds Orion Network Performance Monitor Administrator Guide Note If you have any a...

Page 25: ...of the following sections depending on your platform Note The Orion Web Console requires that Microsoft IIS is installed on the SolarWinds UDT Server If you do not install IIS at this point you must...

Page 26: ...d an activation key 3 Click the http www solarwinds com customerportal link to access the customer portal on the SolarWinds web site 4 Log on to the portal using your SolarWinds customer ID and passwo...

Page 27: ...r product contact SolarWinds customer support 10 Provide the Machine ID from Step 5 and then download your license key file 11 Transfer the license key file to the server 12 Return to the Activate UDT...

Page 28: ...iginal security certificate to the new server WARNING If you do not replicate the original certificate SolarWinds UDT on the new server cannot access any credentials used by your component monitors an...

Page 29: ...ed with a pfx file name extension 2 Copy the pfx certificate file to the new server 3 Import the certificate to the new server a On the Start Menu click Run type MMC and then click OK b On the File me...

Page 30: ...T license you purchase is based on the number of allowed nodes and monitored ports If more ports are selected for discovery than your license allows you will be prevented from continuing the discovery...

Page 31: ...Manager l Using License Manager Installing License Manager Install License Manager on the computer from which you are migrating currently licensed products Note You must install License Manager on a c...

Page 32: ...ppropriate information The license you deactivated earlier is then assigned to the new installation Excluding Orion Data Directories from Anti Virus Scanning Anti virus programs may lock files used by...

Page 33: ...ionServerName the URL of SolarWinds support http support solarwinds com and about blank to the list of trusted sites If you do not add these URLs to the list of trusted sites you may see Internet Expl...

Page 34: ...ded When you install and run SolarWinds UDT for the first time you will be taken to the Network Sonar Discovery Wizard Adding Ports After you after discovered network devices you use DISCOVER MY PORTS...

Page 35: ...of devices on your network using the Network Sonar Discovery Wizard To discover multiple devices on your network 1 If the Network Sonar Discovery Wizard is not already open click Start All Programs S...

Page 36: ...e for each new community string To speed up discovery highlight the most commonly used community strings on your network and then use the arrows to move them to the top of the list a Click Add New Cre...

Page 37: ...ential User Name and Password as necessary e Confirm the password and then click Add Note SolarWinds recommends against using non alphanumeric characters in VMware credential names 8 Click Next on the...

Page 38: ...for each additional subnet you want to poll c If you want to discover devices using a seed router click Add a Seed Router provide the IP address of the Router and then click Add Notes Repeat this ste...

Page 39: ...d hostnames are assigned to SNMP enabled devices d If you have provided all the IP addresses and hostnames you want to discover click Next 12 Configure the options on the Discovery Settings view as de...

Page 40: ...or type a value to set the Hop Count Note If the Hop Count is greater than zero Network Sonar Discovery searches for devices connected to any discovered device Each connection to a discovered device...

Page 41: ...s immediately once you click Discover l Results of scheduled discoveries are maintained on the Scheduled Discovery Results tab of Network Discovery a If you want to define a custom discovery schedule...

Page 42: ...To select the results of a network discovery for monitoring in SolarWinds UDT 1 On the Device Types to Import page check the device types you want SolarWinds UDT to monitor and then click Next Note If...

Page 43: ...ings page allows you to select interfaces found in Operationally Down or Shutdown states for import as well 6 If there are any devices on the Import Preview that you do not ever want to import check t...

Page 44: ...Based on the list of discovered ports check the ones that you want UDT to monitor 8 Review the polling properties and adjust as needed When you are ready click OK ADD NODE Manage Nodes Manage Nodes is...

Page 45: ...main Username that is known within a specific domain c Enter and confirm the appropriate password then click Next Note Whatever account you enter must have appropriate permissions on the AD domain con...

Page 46: ...gular expressions For information about using regular expressions refer to Appendix C Regular Expression Pattern Matching 8 Expand the Device tree at the bottom of the page and select the desired port...

Page 47: ...n the network click Next a Click Add Device b Add the MAC address IP address or hostname c Give the device a descriptive name by which to recognize it in alerts d Click OK 13 Click OK I M DONE to retu...

Page 48: ...y Administrator Credentials Click Manage Active Directory Administrator Credentials in the UDT Settings section to create edit and delete credentials the UDT uses to communicate with AD domain control...

Page 49: ...Settings Settings gt UDT Settings 2 Click the Credential Name in the list then click Edit Credential 3 Make your changes a Enter a Credential Name For example if this credential were the one that you...

Page 50: ...main controller into UDT To add a new domain controller 1 Click Manage Active Directory Domain Controller in the Track Users and Endpoints area in UDT Settings Settings UDT Settings 2 Click Add AD Dom...

Page 51: ...y Administrator Credentials in the UDT Credentials area in UDT Settings Settings UDT Settings Select the AD domain controller in the list 2 Click Submit Assign a credential to an AD domain controller...

Page 52: ...s platforms UDT collects user information through a scheduled job REL Two settings UDT GetUserInfoThroughWMIForEventing6 turned off by default UDT GetUserInfoThroughWMI turned on by default and should...

Page 53: ...er Management 3 Expand the Services and Applications and double click WMI Control 4 Right click WMI Control and then select Properties 5 On the Security tab expand the tree under Root 6 Select CIMv2 a...

Page 54: ...mple if this credential were the one that you want UDT to use in retrieving event log data from an AD domain controller you might call it Event Log Reader 4 Enter a User Name Domain Username that is k...

Page 55: ...played for each node Expanding a node displays the ports for the node with a status icon and the port name displayed for each port Total Ports Currently Used Provides a chart with the total number and...

Page 56: ...e in UDT Nodes and provides the following resources You can customize which of these resources appear on the page by clicking Customize Page You may see different resources depending on the item you a...

Page 57: ...information in the following tables is displayed immediately Node Tooltips Hover over To see Node Status Current status of the node up down warning unplugged or unmanaged IP Address The IP address cu...

Page 58: ...g the Device Tracker User Details Device Tracker User Details view opens when you click on a specific user listed under All User Log Ins and provides the following resources You can customize which of...

Page 59: ...rs To view a quick overview of any monitored user in the web console hover over a user in the list Depending on the selected user and the policies on the AD domain controller the information in the re...

Page 60: ...Chapter 5 Viewing Device Port and User Status 60...

Page 61: ...or MAC address is was connected Scenario I need to find the switch and port where a particular hostname IP or MAC address is now connected or was connected in the past in order to respond to a securit...

Page 62: ...following information is displayed in columns l Match Item l Match Type In this example searching on subnet 10 199 we get a list of one item and the software automatically navigates to the Device Tra...

Page 63: ...4 Enter the desired term for the search This example uses IP address 10 199 3 as the target subnet In this case we are searching for an exact match In general specific matches are required sought unl...

Page 64: ...3 103 Endpoint IP Address 6 From the search results you can select an item and then click Add To Watch List in order to add the item to the device watch list Finding a User s Connections Scenario I ne...

Page 65: ...ve discovered appropriate nodes and ports To create a watch list 1 Click the DEVICE TRACKER tab if not already selected 2 Click Settings near the top of the web console 3 Click Discovery Central in th...

Page 66: ...an alert for SolarWinds UDT is similar to configuring an alert for Orion Network Performance Monitor The UDT alerts currently available are l Alert me when a new MAC address appears on network l Alert...

Page 67: ...appear in the Orion Event Log when the Alert me when watch list item becomes active alert is triggered 12 Type a string in the message field that begins a statement of the alert Keep in mind that you...

Page 68: ...r construction in the message box and type is Click Insert Variable when you are finished 19 Select Watch List from the Variable Category list select Present from the Select A Variable list and then c...

Page 69: ...heduler Report Writer capabilities are further enhanced when they are used in conjunction with the Custom Property Editor Custom properties are available for report sorting and filtering Using Predefi...

Page 70: ...th the devices that you want to monitor As an example the following procedures use the Connected MAC and IP Addresses report Use the following procedures to view a predefined UDT report To view a pred...

Page 71: ...e calls for a report MAC and IP addresses so select UDT Connected MAC and IP Addresses and then click OK 4 By default the Connected MAC and IP Addresses report appears in the UDT Connected Devices Rep...

Page 72: ...rent Field selections 8 To change the order of defined Field values right click the relevant Field value and click Move current field forward to reposition one slot down in the list or Move currrent f...

Page 73: ...e sort asterisk and select the desired sort type none ascending or descending to affect the sort order for the report 12 Click Execute SQL Query to view the report in the resorted form 13 Click Time F...

Page 74: ...you whether to use SQL or SWQL Grouping Applications The following procedure walks you through changing the way node data is grouped in a resource To group resource data by category 1 Log on to the O...

Page 75: ...ant to change 4 Type your filter criteria in the Filter Nodes SQL field 5 Click SUBMIT SQL Syntax Some resources allow you to filter data using the SQL syntax described below Wildcards The wildcard ch...

Page 76: ...om Property The property syntax to filter by custom property is dataType CustomProperties propertyName Example filter to only show nodes with the custom property City that matches Atlanta Node CustomP...

Page 77: ...the valid status levels Level Status 0 Unknown 1 Up 2 Down 3 Warning 14 Critical Example filter to only show monitors that are not down MonitorStatus Availability 2 Built in SWQL Nodes Properties Nod...

Page 78: ...centMemoryUsed Node ResponseTime Node Severity Node Status Node StatusDescription Node SysName Node SysObjectID Node SystemUpTime Node TotalMemory Node Vendor Node VendorIcon 78 Built in SWQL Nodes Pr...

Page 79: ...rator account Note Initially Admin is the default administrator user ID with a blank password 2 Click the DEVICE TRACKER tab 3 Click UDT Settings Refer to the sections that follow for details about th...

Page 80: ...ement The Port Management category gives you access to the commands that allow you to manage and discover ports Manage Ports Click Manage Ports in the UDT Settings section to add configure and delete...

Page 81: ...fy how long SolarWinds UDT keeps historical information in the database By default this is 90 days Port Thresholds Click Thresholds in the UDT Settings section to set the level at which a port will be...

Page 82: ...n the current number of nodes and volumes and the limits allowed by your SolarWinds UDT license This page also displays the licensing information for both the Orion core and User Device Tracker and sh...

Page 83: ...view providing an immediate overview of web console user account settings You may use this view to make changes to multiple accounts simultaneously and immediately by clicking to check or clear optio...

Page 84: ...gs page to configure the menu bars seen by individual users Color Scheme Click Color Scheme on the Settings page to select a default color scheme for resource title bars External Websites Click Extern...

Page 85: ...to disable 2 Click Disable Deleting Alerts To delete an alert 1 Select the check box es for the alert s you want to delete 2 Click Delete 3 Click Yes to confirm the alert deletion Creating New Alerts...

Page 86: ...on types Manage Views Click Manage Views on the Settings page to add edit copy or remove individual web console views Add New View Click Add New View on the Settings page to add a custom view with the...

Page 87: ...y details about the SQL Server database currently used Polling Engines Click Polling Engines on the Settings page to show the status and selected configuration information for each currently operation...

Page 88: ...This page also shows the version of the applications that you are running 88 License Details...

Page 89: ...Web Console 1 Launch the Orion Web Console using either of the following methods l Click Start All Programs SolarWinds Orion Orion Web Console l Or launch a browser on your Orion server and enter http...

Page 90: ...User name Notes l For more information about installing Active Directory on Windows Server 2003 see the Microsoft Support article How To Create an Active Directory Server in Windows Server 2003 l For...

Page 91: ...our network is greatly simplified with the Node Management feature of the Orion Web Console Using this tool you can easily add and remove devices and quickly view and edit device properties Any user t...

Page 92: ...of a monitored object click next to the parent node of the object you want to edit check the object you want to edit and then click Edit Properties 6 If you are editing the SNMP properties of a node...

Page 93: ...Group Management grouping of the Orion Website Administration page 3 Locate the device to promote using either of the following methods l Use the search tool above the node list to search your Orion...

Page 94: ...e promoted node provide valid community strings for the added node Note The Read Write Community String is optional but Orion does require the public Community String at minimum for node monitoring 10...

Page 95: ...ompleted properties configuration for your promoted node 17 If you have successfully added the node click OK on the dialog Viewing Node Resources The List Resources feature of the Orion Web Console No...

Page 96: ...e following procedure To change an account password 1 Log in to the web console as an administrator 2 Click Settings in the top right corner of the web console 3 Click Manage Accounts in the Accounts...

Page 97: ...gives you access to the following web console views for managing nodes and groups l Clicking Manage Nodes displays the Node Management page where an Orion Web Console administrator can immediately add...

Page 98: ...n Website Administration page offers options to customize the navigation and appearance of your Orion Web Console on the following pages l The Customize Menu Bars page allows an Orion Web Console admi...

Page 99: ...ces Settings The Settings grouping of the Orion Website Administration page gives an Orion Web Console administrator access to the following settings configuration pages Note If you currently have any...

Page 100: ...plays details about your installation of the common components and resources that all Orion products share including information about your Orion server monitored object counts and the version numbers...

Page 101: ...er than the value set for the Warning Level but lower than the value set for the High Level display as red in High CPU Load reports and resources Gauges for these devices also display as red Disk Usag...

Page 102: ...nt packet loss for the selected device at the given time is reported as 2 10 or 20 percent Response Time Monitored devices experiencing response times longer than the value set for the Error Level dis...

Page 103: ...lect appropriate device properties in the Filter Devices area 3 In the Filter Messages area select the Time period for the messages you want to review and then provide the number of messages you want...

Page 104: ...t the IUSR_SERVERNAME user is in the local Users group on your Orion server To export a view to PDF 1 Open the web console view to export 2 Click Export to PDF in the top right corner of the view 3 If...

Page 105: ...le SQL filters as appropriate c If you have selected a resource with an AutoHide option select Yes or No to enable or to disable the Auto Hide feature respectively If enabled the resource is automatic...

Page 106: ...w to view the external website as the web console will display it Note For more information about customizing available resource types click Help in the header of any resource on the Custom Summary vi...

Page 107: ...lumes applications interfaces and even other groups You create delete and modify groups from the Manage Groups page Note Nesting a group within another does not create a strict parent child relationsh...

Page 108: ...Node and Group Management grouping of the Orion Website Administration page 4 Click Add New Group 5 Enter a name for the group in the Name field and then expand Advanced 6 If you want the group to rol...

Page 109: ...ies of an existing group or add and remove objects These are separate editing tasks To edit properties of an existing group 1 Click Start All Programs SolarWinds Orion Orion Web Console 2 Click Settin...

Page 110: ...ting Groups Deleting an existing dependency is a straightforward process as shown in the following procedure To delete a group 1 Click Start All Programs SolarWinds Orion Orion Web Console 2 Click Set...

Page 111: ...Status Up Warning Down Down Warning Down Warning Warning Down Unknown Down l Mixed Status shows Warning ensures that the status of a group displays the worst warning type state in the group If there a...

Page 112: ...network These constraints may be either the result of the design of a specific device as in the case of interfaces on a switch or router or the result of the physical architecture of your network its...

Page 113: ...s parent objects but they cannot be defined as child objects Orion NPM determines interface status directly by polling parent nodes If the node on which an interface exists goes down Orion NPM automat...

Page 114: ...in the Show only field c Select the child object or group in the main pane and then click Next Note If you want to define a dependency so that the reported states of multiple child objects are depend...

Page 115: ...ed objects and groups Note Properties listed in the Group by selection field are dynamically dependent on the selection in the Show only field b Select the parent object or group in the main pane and...

Page 116: ...ect is down all alerts configured on any child objects in a dependency on the down parent object are automatically suppressed Deleting an Existing Dependency Deleting an existing dependency is a strai...

Page 117: ...ck Start All Programs SolarWinds Orion Orion Web Console 2 Click Settings in the top right of the web console 3 Click Manage Dependencies in the Node and Group Management grouping of the Orion Website...

Page 118: ...th the no count connection option enabled The no count option is set in the Default connection options area of the Server Properties Connections window of SQL Server Management Studio Creating New Acc...

Page 119: ...arch c In the Add Users area select the users for whom you want to create new web console accounts and then click Next 8 If you selected Windows group account complete the following steps a Provide th...

Page 120: ...ions l Defining Pattern Limitations l Setting Default Account Menu Bars and Views l Configuring an Account Report Folder l Configuring Audible Web Alerts User Account Access Settings The following pro...

Page 121: ...t administrator rights to the selected account set Allow Administrator Rights to Yes Notes l Granting administrator rights does not also assign the Admin menu bar to a user If the user requires access...

Page 122: ...fMon Sounds Sounds in wav format that are added to this directory become available as soon as the Edit User Account page refreshes 14 Provide the maximum Number of items in the breadcrumb list Note If...

Page 123: ...account limitations it may take up to a minute for account limitations related to Orion NTA to take effect in Orion NTA l Account limitations defined using the Account Limitation Builder display as o...

Page 124: ...lect the type of limitation to apply from the list and then click Continue Notes l Account limitations defined using the Account Limitation Builder display as options on the Select Limitation page Acc...

Page 125: ...he string foo that do not also contain the string ball including food but excluding football l foo EXCEPT ball matches all objects containing the string foo that do not also contain the string ball in...

Page 126: ...om the available list Note This is the default menu bar displayed when you click Virtualization in the Orion Web Console If you are editing a user account that must have administrator privileges selec...

Page 127: ...folder is configured for new users The Reports directory is located in the SolarWinds UDT installation directory C Program Files SolarWinds Orion 13 If you want to designate default Node Volume and G...

Page 128: ...sole audible alerts can be sounded whenever new alerts are generated When enabled you will receive an audible alert the first time after login that an alert is displayed on the page This alert may com...

Page 129: ...onfigure 5 Click Edit 6 Select the sound file you want to play when new alerts arrive from the Alert Sound list 7 Click Submit Note By default sounds are stored in the Sounds directory located at C In...

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