Chapter 6: Setting Up Monitoring through the Gateway (Optional)
Control and Communication Gateway Installation Guide - MAN-01-00132-1.2
45
Bit
Location
Error
Message
Error Description
Troubleshooting
3rd
Gateway Ping
Failed
The connection to the router is
not available: Ping to the first
hop switch/router failed (LAN
error)
Check the physical connection to the
switch/router. Check that the link LED
at the router /switch is lit (indicating
phy-link). If OK - contact your network
IT, otherwise replace the cable or
change it from cross to straight
connection
4th
G Server Ping
Failed
The connection to the Internet is
not available: Ping to
google.com failed
Connect a laptop and check for internet
connection.
If internet access is unavailable, contact
your IT admin or your internet provider.
For WIFI networks, ensure that
username and password are as defined
in the internet provider AP/router.
5th
Server x Ping
Failed
Ping to redundant server #x
failed
Check the SolarEdge server address,
as described on page 33.
6th
7th
8th
Tcp Connect.
Failed
The connection to the SolarEdge
server was not established:
Communication with the server
failed
Additional Connection Options
Wireless ZigBee Connection
This communication option enables using a ZigBee wireless connection for one of the following:
To wirelessly connect the SolarEdge gateway to other SolarEdge devices (up to 31), and to the
monitoring portal through the Ethernet
To create a master/slave bus of connected SolarEdge devices
The ZigBee device is provided with a user manual, which should be reviewed prior to connection. It is
available on the SolarEdge website at
http://www.solaredge.com/files/pdfs/products/inverters/se-zigbee-
home-gateway-installation-guide.pdf
Wi-Fi Connection
The Wi-Fi Communication Solution enables wireless communication between the SolarEdge inverter and a
Wi-Fi router.
A kit with a Wi-Fi module and an antenna is available from SolarEdge and is provided with a user, which
should be reviewed prior to connection. It is available on the SolarEdge website at
http://www.solaredge.com/files/pdfs/se_wifi_communication_solution_installation_guide.pdf
