SolarEdge SE-RGMTR-3D-208V-A Installation Manual Download Page 46 | Manualshive

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SolarEdge SE-RGMTR-3D-208V-A Installation Manual Download Page 46

Appendix A: Troubleshooting the
Meter

This appendix describes how to troubleshoot meter-related

installation and performance issues.

To troubleshoot the meter using SetApp, refer to

Troubleshooting the Meter using SetApp on page 45.

To troubleshoot the meter using the device display, refer

to

Troubleshooting the Meter using the Device Display on

Troubleshooting the Meter using
SetApp

Communications Failure

The following are indications of a connectivity failure between

the inverter and the meter:

If

NC

(not connected) appears for a meter in the RS485-1

or RS485-2 sub sections of the Communication page, the

meter is not communicating with the inverter.

Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN-01-00609-1.0

Appendix A: Troubleshooting the Meter

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Summary of Contents for SE-RGMTR-3D-208V-A

Page 1: ...Installation Guide Revenue Grade Energy Meter with Modbus Connection For North America Version 1 0...

Page 2: ...dge assumes no responsibility for the use of this material SolarEdge reserves the right to make changes to the material at any time and without notice You may refer to the SolarEdge web site https www...

Page 3: ...protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc...

Page 4: ...e receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance may void the user s au...

Page 5: ...se contact us USA and Canada 1 510 498 3200 Worldwide 972 073 2403118 Fax 1 530 273 2769 Email ussupport solaredge com Support Center https www solaredge com us service support Revenue Grade Energy Me...

Page 6: ...by the LEDs if there is such an indication System configuration information including the type and number of modules connected and the number and length of strings The communication method to the Sol...

Page 7: ...ion Options 13 Meter Interfaces 15 Chapter 2 Meter Installation 19 Installation Guidelines 19 Installing and Connecting the Meter 20 Chapter 3 Configuration 28 SolarEdge Device Firmware Version 28 Dev...

Page 8: ...n 57 Verifying Meter Connection 62 Troubleshooting Dual Meter Connection 64 Appendix C Monitoring Platform Meter Data 66 Appendix D External Lightning Protection 68 Revenue Grade Energy Meter with Mod...

Page 9: ...hazard It calls attention to a procedure that if not correctly performed or adhered to could result in injury or loss of life Do not proceed beyond a warning note until the indicated conditions are fu...

Page 10: ...l attention sur une op ration qui si elle n est pas faite ou suivi correctement pourrait causer un dommage ou destruction de l quipement Ne pas d passer une telle note avant que les conditions requise...

Page 11: ...n meter A meter that is installed at the load consumption point and measures the energy power consumed by the site Self consumption The PV power consumed by the site and not fed into the grid Producti...

Page 12: ...single neutral point Wye systems utilize five wires three hot one neutral and one ground Delta In a Delta configuration the three phases are connected in a triangle Delta systems utilize four wires t...

Page 13: ...sed by the inverter for the following applications Production metering Consumption monitoring Export limitation Smart Energy on grid applications The meter requires three Current Transformers CTs The...

Page 14: ...export import meter Figure 4 Typical installation with consumption meter Meter Connection Options In a single inverter system the meter is connected directly to the inverter Revenue Grade Energy Mete...

Page 15: ...f the inverter has only one RS485 port use an RS485 Plug In available from SolarEdge or ZigBee communication between the inverters The meter is connected to one of the RS485 ports of a CCG The CCG s s...

Page 16: ...d Wye right Meter Interfaces Voltage connections for connection to the grid Delta L1 L2 L3 Ground Wye L1 L2 L3 N Ground CT connections L1 CT L2 CT L3 CT for connection to current transformers RS485 fo...

Page 17: ...ress Termination DIP switches TERM 1 2 used to set RS485 termination LEDs The meter utilizes the LEDs at the top of the unit in order to indicate current status Figure 8 Meter LED Revenue Grade Energy...

Page 18: ...es ID DIP Switches The ID DIP switches are used to set the Modbus address of the meter The addressing options are listed in the table below See the figureID and Termination DIP Switches on page 18 for...

Page 19: ...he table below See the figureID and Termination DIP Switches on page 18 for switch direction guidelines RS485 Termination TERM 1 TERM 2 Terminated Down Down Not Terminated factory default Up Up Figure...

Page 20: ...e is a risk of induced voltage surges by lightning it is recommend to use external surge protection devices For details refer to External Lightning Protection on page 68 If grounded metal conduit are...

Page 21: ...line The circuit breakers or fuses must protect the mains terminals labeled L1 L2 and L3 In the rare case in which neutral has overcurrent protection the overcurrent protection device must interrupt b...

Page 22: ...ers 2 Install the CTs around the conductor to be measured Split core CTs can be opened for installation around a conductor A nylon cable tie may be secured around the CT to prevent accidental opening...

Page 23: ...an RS485 connection Wire the meter in accordance with the three phase connection diagrams below Figure 10 Three Phase Grid Wye Production Meter Connections Revenue Grade Energy Meter with Modbus Conn...

Page 24: ...d to L1 CT around the wire connected to L1 Clamp the CT connected to L2 CT around the wire connected to L2 Clamp the CT connected to L3 CT around the wire connected to L3 Revenue Grade Energy Meter wi...

Page 25: ...meter s DIP switches as follows For general DIP switch guidelines see DIP Switches on page 17 a Set the termination DIP switches for Termination Both switch 1 and switch 2 should be in the DOWN posit...

Page 26: ...485 connectors Inverter RS485 Plug in pull out the 3 pin connector Figure 13 RS485 Plug in on Single Three Phase inverter CCG use one of the 3 pin connectors supplied with the CCG Connect it to the RS...

Page 27: ...bus terminate as follows Inverter Terminate by switching a termination DIP switch inside the inverter to ON top position The switch is located on the communication board and is marked SW7 CCG Terminat...

Page 28: ...Figure 15 RS485 termination switch Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN 01 00609 1 0 Chapter 2 Meter Installation 27...

Page 29: ...rd firmware CPU version is 4 2 xxx or later To check the inverter CPU version 1 Verify that the inverter has been activated using the activation card supplied with the inverter 2 To check the CPU firm...

Page 30: ...are IDs Error Log Warning Log Devices with a display Short press the LCD light button on the inverter until the screen below is displayed 3 To upgrade inverters with earlier firmware versions refer to...

Page 31: ...Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN 01 00609 1 0 30 SolarEdge Device Firmware Version...

Page 32: ...ions https www solaredge com files pdfs storedge_backup_ installation_guide_NA pdf NOTE Calculated meter readings such as self consumption are calculated using the data measured by the meter and the i...

Page 33: ...tion and choose one of the following options Inverter Production The meter is installed at the inverter output and reads the energy produced by the inverter Export Import The meter is installed at the...

Page 34: ...ansformer s rating in amperes 9 Select Grid Topology and select WYE or Delta in accordance with grid and meter type requirements 10 If relevant select PT Scaling and set the potential transformer rati...

Page 35: ...Meters Export Meter RS485 2 Modbus ID 1 Status OK Power 7 60 kW Energy 13 68 MWh Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN 01 00609 1 0 34 Device Configuration...

Page 36: ...v i c e T y p e S E P r o t o c o l M D e v i c e I D 1 S l a v e D e t e c t L o n g S L V D e t e c t S l a v e L i s t M u l t i I n v S e t 2 Select Device Type Multi Devices A screen similar to t...

Page 37: ...D and enter the Modbus address corresponding to the ID DIP switch settings on the meter Select CT Rating and set the rating to the value that appears on the CT If the displayed rating is 0 or you cann...

Page 38: ...and import energy Export The meter is installed at the grid connection point and reads the export energy Consumption The meter is installed at the load consumption point and reads the energy consumed...

Page 39: ...ling and set the potential transformer ratio The default value is 1 5 Exit Setup mode NOTE Calculated meter readings such as self consumption are calculated using the data measured by the meter and th...

Page 40: ...e meters is connected to the RS485 1 or RS485 2 bus Communication LAN Connected RS485 1 Modbus 2 of 2 RS485 2 SE Slave None Cellular N A ZigBee NC 3 Continue scrolling to the Meters section If there i...

Page 41: ...rs it will be displayed here Refer to Troubleshooting the Meter on page 45 Power The exported or imported power Energy The total energy read by the meter Meters Production Meter SN XXXXXXXX RS485 2 Mo...

Page 42: ...erify that the setting of the relevant RS485 port is correct and that the port is communicating with the meter For example if the meter is connected to the RS485 1 port the Communication status screen...

Page 43: ...g y W h x x x x x x Status Displays the state of communications between the meter and the inverter Displays OK if the meter is communicating with the inverter Error message If an internal meter error...

Page 44: ...1 From the SetApp main menu select Information 2 On the Information page select Hardware IDs The meter serial number is found in the RGM field HW IDs This inverter 7F129A09 33 RGM 1 161901057 Battery...

Page 45: ...llowing screen is displayed V e r s i o n s E r r o r L o g W a r n i n g l o g H a r d w a r e I D s 2 Select Hardware IDs The following is displayed showing the ID of the inverter and any meter conn...

Page 46: ...ubleshooting the Meter using the Device Display on page 50 Troubleshooting the Meter using SetApp Communications Failure The following are indications of a connectivity failure between the inverter an...

Page 47: ...ner of the Inverters section of the Status page Error 3x6E Meter Comm Error If the status in the Meters section of the Status page is Comm Error Meters Export Meter RS485 1 Modbus ID 2 Status Comm Err...

Page 48: ...he inverter or CCG on page 24 There are no loose connections at the inverter connectors and at the meter specifically the RS485 wiring Check for water damage or sealing problems Inspect the entire con...

Page 49: ...g power check the following There are no loose connections at the inverter connectors and at the meter specifically the AC wiring on the meter s AC wiring connector The CT black and white cables are c...

Page 50: ...entire conduit run for possible points of water penetration and fix leaks Ensure that proper outdoor rated components are used Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN...

Page 51: ...dge is not displayed as the Prot protocol configure the meter as follows 1 Select Communication RS485 x Conf Device Type Revenue Meter 2 Select Communication RS485 x Conf Protocol SolarEdge 3 Check th...

Page 52: ...7 The meter s Termination DIP switch settings Refer to Termination DIP Switches on page 18 That the meter is configured as required in the chapter Configuration on page 28 The RS485 wiring between the...

Page 53: ...a t u s O K E r r o r P o w e r W x x x x x x E n e r g y W h x x x x x x If OK is not displayed in the Status line of the status screen shown above the meter is not communicating with the inverter Ch...

Page 54: ...ror 185 Meter Comm Error message is displayed contact SolarEdge support Total Wh value is not advancing If the Total Wh value displays a steady value although the inverter is producing power check the...

Page 55: ...CT Check for water damage or sealing problems Inspect the entire conduit run for possible points of water penetration and fix leaks Ensure that proper outdoor rated components are used Revenue Grade...

Page 56: ...sy chained between meters as described in the following figure Figure 16 RS485 chain of meters Connecting Two Meters 1 Connect the twisted pair wiring to the meters as shown in Appendix B 2 Wire the R...

Page 57: ...witch 2 should be in DOWN position 4 Set the meters address DIP switches as follows For general DIP switch guidelines see DIP Switches on page 17 a For one meter set the address DIP switches for Modbu...

Page 58: ...al Meter Connection Using SetApp In the sample configuration described below a production meter is set to address 1 and an export import meter is set to address 2 To configure the SolarEdge device usi...

Page 59: ...t the load consumption point and reads the energy consumed by the site Site Production The meter is installed at the inverter output and reads the energy produced by the inverters at the site Ext Prod...

Page 60: ...ng and set the potential transformer ratio Configuring Dual Meter Connection using the Device Display In the sample configuration described below a production meter is set to address 1 and an export i...

Page 61: ...s displayed D e v i c e T y p e M L T M e t e r 1 S E 1 M e t e r 2 M e t e r 3 4 Configure the parameters of the two meters as follows Make sure that the meter addresses set in the previous section c...

Page 62: ...Select Meter Func Inverter Production Set Topology to Wye or Delta in accordance with the grid and meter type requirements Select Meter 2 and configure its settings Select Device Type Revenue Meter S...

Page 63: ...Verifying the Meter Connections using the Device Display To verify the meter connections in devices with a display 1 Press the Enter button or the LCD external button until the Communication status s...

Page 64: ...unction For example for an export import meter and a production meter there will be three status screens for export import and production The following is an example of an export meter E x p o r t M e...

Page 65: ...ing the Device Display When two meters are connected on the same RS485 bus the following should appear in the Communication status screen w w w w w w w D e v P r o t R S 4 8 5 1 M L T 0 2 0 2 R S 4 8...

Page 66: ...isplayed under the column in the Communication status screen shown above at least one of the meters is not communicating with the inverter Check the following Check the RS485 Modbus address DIP switch...

Page 67: ...meters such as self consumption are calculated using the data measured by the meter and the inverters The data from the inverters and from installed meters is displayed in the Dashboard and Charts tab...

Page 68: ...ted Export X a Import X a Consumption meter Data Displayed in Monitoring Dashboard Displayed in Monitoring Charts Production inverter site a a Consumption a a Self consumption a calculated a calculate...

Page 69: ...round of the SolarEdge device This ground connection is crucial for proper suppression device operation The ground connection should be made using a heavy gauge wire and kept as short as possible If t...

Page 70: ...ion Technical Note https www solaredge com sites default files lightning_ surge_protection pdf Figure 18 Protection connection Revenue Grade Energy Meter with Modbus Connection Installation Guide MAN...

Page 71: ...concerning our products please contact our support through the SolarEdge service portal www solaredge com service support US Canada 1 0 510 498 3200 Worldwide 972 0 073 240 3118 Fax 1 0 530 273 2769...

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