Bit
Location
Error Message
Cause and Troubleshooting
5th
Server x Ping Failed
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking
transmission.
6th
7th
8th
Tcp Connect. Failed
1. If No Communication is displayed on the SolarEdge Firefighter Gateway, perform
the following:
Verify that the RS485 cable is connected to all inverters. Check the connections
between the first inverter in the chain and the other inverters.
Verify that one of the devices is defined as the master and that slaves were
detected, as described above.
2. If
Partial Com.
is displayed on the firefighter gateway, one or more inverters are
disconnected from the bus. Perform the following:
Verify that the RS485 cable is connected to all inverters.
Check the Server Communication Status screen of all the inverters. The following
should appear:
S e r v e r : R S 4 8 5
S t a t u s : O K
3. If the message Master Not Found appears, check the connections to the master
device and fix if required.
4. If after slave detection the number of slaves displayed in the master under
RS485-X
Conf
è
Slave Detect
is smaller than the actual number of slaves, use one of the
following methods to identify missing slaves and troubleshoot connectivity
problems:
Use the
Long slave Detect
to retry connecting to slaves
Analyze the
Slave List
to check for missing slaves, and check their
connection
https://www.solaredge.com/sites/default/files/troubleshooting_
Firefighter Gateway Installation Guide MAN-01-00113-1.4
57
Troubleshooting Communication