Sokkia SHC5000 Owner'S Manual Download

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Appendix B Warranty and Repair Information

Complete Care Service Plans

We offer service plan options that provide additional

benefits through participating repair centers. Services

include:

Service plan coverage up to five years from the original

product ship date

Up to a 50% discount on all charged repairs

Expedited repairs and return shipping at no additional

charge

Replacement of worn and/or damaged parts at no

additional charge

Complete comprehensive coverage to protect your

investment even when accidents occur

Loaner product option when an expedited repair is not

enough

Priority support through a personal account specialist

For more information about our Complete Care service

plans, go to our website at

http://us.sokkia.com/sokkia-care

Repairs, Upgrades, and Evaluations

CAUTION:

Do not attempt to repair the SHC5000 yourself.

This action voids the warranty.

Information about repairs, upgrades, and evaluations is

located on our website at

http://us.sokkia.com/sokkia-

care

. You can locate a repair center, submit a repair order,

check repair status, view terms and conditions, get shipping

instructions, and view lead times.
Before returning a unit, please get permission by submitting

a repair order from our website and waiting for confirmation

or by contacting a repair center directly. Be prepared to

provide the following information:

The product serial number. Information about your

SHC5000 is shown when you go to the Start menu and

select

Device Info

. The serial number is located inside the

battery compartment as well.

Summary of Contents for SHC5000

Page 1: ...o w n e r s m a n u a l ...

Page 2: ...kia Inc is under license Adobe Acrobat and Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and or other countries The names of other companies and products mentioned herein may be the trademarks of their respective owners This product is manufactured by Juniper Systems 1132 West 1700 North Logan Utah 84321 Phone 435 753 1881 WARNING This symbol indicates t...

Page 3: ...o Features 19 Sleep Reset Hibernate Power Off and Recovery 19 Sensors 22 Bluetooth Wireless Communication 22 Wi Fi Wireless Networking 23 GPS GNSS 23 Camera 24 3 Optional Features and Accessories 25 4G LTE Data Modem 26 Office Docking Station 28 Battery Charger 31 A Storage Maintenance and Recycling 33 Storing the SHC5000 and Battery Pack 34 Protecting the Touchscreen 35 Recycling the SHC5000 and ...

Page 4: ...v SHC5000 Ruggedized Field Computer Owner s Manual C Warnings Regulatory Information Licensing 43 Product Warnings 44 Certifications and Standards 46 Licensing Information 49 D Specifications 51 Index 59 ...

Page 5: ...1 Getting Started ...

Page 6: ...er and a foam tip stylus for wet conditions The Anatomy of the SHC5000 Front and Back Features 3 1 Ambient Light Sensor 2 Front Facing Camera Lens 2 MP 3 Keypad 4 Power Key 5 Notification LEDs 6 Touchscreen and Display 7 Protective Over molded Bumper all four edges 8 Microphone one on each side 9 Rear Facing Camera Lens 8 MP 10 Camera Flash 11 Speaker 12 Battery Door Lock 13 Door to Removable Batt...

Page 7: ...ble in multiple languages Other documents like release notes are available in English These documents are located on our website at 1 Battery Pack Removable 2 Battery Door 3 Micro SIM Card Slot and Micro SD SDHC Card Slot underneath card retainer 4 Flexible Card Retainer 5 Battery Compartment 6 Docking Connection 7 Hand Strap Attachment Point 2 on each side 2 1 5 4 3 6 7 8 Connector Ports 9 Connec...

Page 8: ... pack as follows 1 The battery compartment is accessed from the back of the SHC5000 Push the battery lock switch in slide it to the unlocked position and remove the door CAUTION The SHC5000 is not sealed against water and dust when the battery door is not installed 2 If you are using a micro SD card for additional memory or a micro SIM card with the Cellular Data Modem optional you can install the...

Page 9: ...o the locked position 5 Attach the appropriate plug for your country into the AC wall charger and plug it into a wall socket Plug the other end into the DC power jack on the SHC5000 Note Use the AC wall charger that came with the SHC5000 or an approved charger See Appendix C Wall Charger Warnings for details 6 Charge the battery pack at room temperature 68 F or 20 C for 6 hours for the first charg...

Page 10: ...ad of a Microsoft account Pick the network you want to use For Cellular you need to insert a SIM card see Chapter 3 Optional Features 4G LTE Data Modem for details For Wi Fi you may need a security key Select Express settings Select the owner of the PC My organization or I own it If you selected My organization choose how you will connect to their infrastructure In most situations you want to sele...

Page 11: ... to the right or left side of the SHC5000 Stylus Tether Attach one end of the stylus tether to the stylus To attach the tether to the SHC5000 follow these steps 1 Push the free tether loop through one of the tether attachment points located on the side of each corner 2 Insert the stylus with the attached tether through this loop and tighten the loop 3 Place the stylus into the stylus storage slot ...

Page 12: ...own in English and not the language selected From the Start screen go to Settings Time Language Region Language Select your country or region from the pull down list Select the symbol to see a list of possible languages you can select from You can also go to related settings and make additional location related adjustments Updates to Technical Documents Periodically check for updates to documentat...

Page 13: ...Standard Features 2 ...

Page 14: ...on Center The Action Center provides quick controls notifications and messages To view the Action Center select the Action Center icon on the bottom tray located on the far right end or from the right edge of the screen swipe left towards the center of the screen The Action Center is shown on the right hand side Tiles are shown at the bottom Some are toggles like Tablet mode which toggles between ...

Page 15: ... tile can be accessed by tapping the battery icon on the desktop To simply dim the backlight tap the Battery saver tile Tap it again to return it to the previous brightness Display Magnifier To turn the magnifier on go to the Action Center and select All settings Ease of Use Magnifier Turn the magnifier on and adjust other settings as desired Once the magnifier is turned on you can use the and sym...

Page 16: ...SHC5000 touch profiles but we cannot guarantee it Calibration Tool Do Not Use The calibration tool in Windows 10 is for a resistive touchscreen The SHC5000 has a capacitive touchscreen If the Windows 10 screen calibration tool is used it may degrade touchscreen performance Keypad Features The SHC5000 has programmable keys a power suspend key windows key enter key and a navigation pad The keys are ...

Page 17: ...Start menu and select Keypad located at the bottom of the Start menu screen in a tile The Keypad Buttons and Backlight panel appears The programmable keys and their current assignments are shown Select your preferred function for each key from the drop down menus Keypad Backlight Brightness To adjust the keypad backlight brightness go to the Start menu and select Keypad At the bottom of the Keypad...

Page 18: ...tile to dim the backlight or return it to the previous brightness To make additional adjustments select Power and sleep settings Settings like how much time passes before the SHC5000 turns off or goes to sleep and whether or not Wi Fi stays connected while it is asleep can be adjusted Charging the Battery Pack s For instructions on how to insert and charge the removable battery pack refer to the i...

Page 19: ...ery packs that are not recharged at least every year could fail to work or may have reduced capacity CAUTION Only use batteries designed for the SHC5000 from an approved vendor Use of non approved batteries may void your product warranty The SHC5000 must be returned to the factory for replacement of the internal battery although the internal battery pack is designed to last the life of the SHC5000...

Page 20: ...tery is full not charging Red LED blinking The AC adapter is plugged in and the battery is in the process of charging Green LED solid or blinking Programmable Blue LED solid or blinking Programmable Amber Light Front or rear facing camera is in use The green and blue LEDs are in the same location They can not be shown simultaneously These LEDs can be programmed by a developer Sample code is availa...

Page 21: ...tery compartment The card slot and flexible card holder are designed to hold the card securely in place so it will not come out or disconnect if the SHC5000 is dropped To insert or remove a card follow these steps 1 Power off the SHC5000 2 Remove the battery door as outlined in chapter 1 CAUTION The SHC5000 is not sealed against water and dust when the battery pack and battery door are not install...

Page 22: ...HC5000 has the following jacks and connectors The connector protector is removable and replaceable See your sales representative if you need a new one To remove it pull it out of the ports then gently pull the curved rubber retainers out of the holes they are in Replace it by inserting the curved rubber retainers back into the holes Note The connectors are sealed A connector protector to not requi...

Page 23: ...he SHC5000 is in a sleep state it is still powered up but in a low power state 1 To put the SHC5000 to sleep press and release the power key or go to the Start menu select the Power symbol and select Sleep Going into a sleep state can take several seconds depending on which activities the SHC5000 is working on at the time While it is going to sleep the red LED remains lit 2 To wake the unit from a...

Page 24: ...it will not be used over a long weekend or several days CAUTION Be aware that when the SHC5000 is powered off it closes all programs and powers down all system components If hibernate is not used all programs are closed and unsaved data is lost 1 Save open files and close any running programs 2 Go to the Start menu select the Power symbol and select Shut Down If the Start menu is not available pre...

Page 25: ...hold the power button down for 20 seconds Batteries are forced to electrically disconnect from the SHC5000 causing a complete shut down The unit cannot be powered on again until it is plugged in with the AC adapter Keep this in mind if you are in the field CAUTION Holding the power button down for 20 seconds for a forced disconnect is recommended only as a last resort It can be very hard on the sy...

Page 26: ...0 has built in Bluetooth wireless technology allowing you to connect it to other wireless devices with Bluetooth technology Creating a Partnership Pairing a Bluetooth Device To create a partnership between the SHC5000 and another device with Bluetooth technology 1 Turn both devices on 2 Place them within a few feet of each other The SHC5000 has long range Bluetooth but the other device might not 3...

Page 27: ...lable networks is shown Select the network you want to use and enter the network security key The SHC5000 remembers the Wi Fi network connections created Wi Fi can be turned off and on and settings can be managed from this set up screen Note Windows 10 does not support shared key WEP GPS GNSS SHC5000 Ruggedized Field Computers use an integrated GPS GNSS receiver with an internal antenna to provide...

Page 28: ...her object over this area Accuracy could be reduced The more items between the antenna and the satellites the lower the accuracy Camera SHC5000 Ruggedized Field Computers have a front facing camera that is 2 MP and a rear facing camera that is 8 MP The camera app is accessed from the Start menu All apps Camera There is also a camera tile in the Start menu You can set up a programmable key to launc...

Page 29: ...Optional Features and Accessories 3 ...

Page 30: ...service for the cellular data modem and obtain an account and micro SIM card You need to provide the following information when setting up an account 1 Billing Information and business ID such as your Federal Tax I D or VAT number 2 The wireless services required Specify that you need data service only You do not need voice or messaging services 3 You may be asked for the modem s IMEI number From ...

Page 31: ...the correct location and orientation for the SIM card slot on the right Pull the flexible card holder back out of the way Push the card into the slot to insert it 5 Push the flexible card holder back into place covering the card slots 6 Replace the battery pack and attach the battery door To remove the SIM card gently pull it out with tweezers or a piece of tape Note If the modem was on before shu...

Page 32: ...omputer a monitor mouse and keyboard can be connected Dock Features Ports The USB ports are for attaching devices to the SHC5000 such as a mouse keyboard or external storage device The HDMI port is for connecting a video monitor to the SHC5000 giving you a second monitor The Ethernet port is used for networking an Ethernet cable is not included 3 2 4 5 1 6 7 8 9 1 Lock Latch 2 2 Alignment Pin 2 3 ...

Page 33: ...ately How to Use the Dock 1 Provide power to the dock using the 20 W AC wall charger provided with your SHC5000 the ports require external power A 45 W charger is available as an option and we recommend this charger if you are using the dock as an office computer with several peripheral functions The 20 W AC wall charger might not provide enough power to charge the batteries and run the SHC5000 2 ...

Page 34: ... then Settings System Power sleep 7 To remove the SHC5000 from the dock press on the release button and pull the SHC5000 up Adding a Video Monitor or Projector To connect a video monitor to the SHC5000 plug the device into the HDMI port directly or through a USB to HDMI dongle Go to the Action Center and select Project then Extend or the option that you prefer You can have the start bar appear on ...

Page 35: ...oaded contacts with conductive items when power is applied to the dock Do not drop items on the dock that can damage the pins Keep debris off of the docking pins Battery Charger The Battery Charger is an optional accessory allowing you to charge spare battery packs for the SHC5000 How to Use the Battery Charger Batteries charge best at room temperature about 68 F or 20 C Batteries will not charge ...

Page 36: ...ed Field Computer Owner s Manual LED Indicator The LED indicates the charging status Solid on The battery pack is fully charged Blinking slow The battery pack is charging Off There is no power The battery is not charging ...

Page 37: ...Storage Maintenance and Recycling A ...

Page 38: ...re as long as they have been saved even if the battery pack becomes discharged The ruggedized field computer does not depend on the battery to store the data for extended periods Storing the SHC5000 for Less Than Two Weeks To store the SHC5000 for less than two weeks complete the following steps 1 Close all applications 2 Plug the SHC5000 into the AC wall adapter that was shipped with your unit St...

Page 39: ... if you want to clean underneath it Use warm water a mild cleaning solution and a soft bristle brush to gently clean the SHC5000 CAUTION Do not direct a high pressure stream of water at the device to clean it This action could break the seal causing water to get inside the device and voiding the warranty CAUTION Exposure to some cleaning solutions may damage your device including automotive brake ...

Page 40: ...0 and Li Ion battery packs for your SHC 5000 reach the end of their service life they must not be disposed of with municipal waste It is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment ...

Page 41: ...Warranty and Repair Information B ...

Page 42: ...rials and workmanship under normal intended use for a period of ninety 90 days from the date of shipment User replaceable battery packs Media containing the SHC5000 and desktop computer programs User documentation Accessories Warranty Exclusions This warranty shall not apply if i the product has been set up improperly or has been improperly installed or calibrated ii the product is operated in a m...

Page 43: ...warranties arising from the course of performance dealing or usage of trade SC specifically makes no warranties as to the suitability of its products for any particular application SC makes no warranties that its products will meet your requirements or will work in combination with any hardware or applications software products provided by third parties the operation of its products will be uninte...

Page 44: ...s governed by the laws of California U S A and excludes the United Nations Convention on Contracts for the International Sale of Goods The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty Warranty Repairs To obtain warranty repair or service on the SHC5000 submit a repair order on our website at http us sokkia com ...

Page 45: ...bout our Complete Care service plans go to our website at http us sokkia com sokkia care Repairs Upgrades and Evaluations CAUTION Do not attempt to repair the SHC5000 yourself This action voids the warranty Information about repairs upgrades and evaluations is located on our website at http us sokkia com sokkia care You can locate a repair center submit a repair order check repair status view term...

Page 46: ...of the repair or upgrade Credit card purchase order number and billing address for a repair or upgrade that is not covered by the standard warranty or an extended warranty policy System Information for your SHC5000 You might be asked to provide additional information about your SHC5000 when you contact a repair center To view information like the operating system edition OS build and serial number...

Page 47: ...Warnings Regulatory Information Licensing C ...

Page 48: ...other hazard Only use the battery for the system for which it is specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic conductive objects to contact battery terminals Replace the battery only...

Page 49: ...o the equipment Plug the wall charger into an electrical outlet that is easily accessible at all times Do not place anything on the wall charger cord or any of the other cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging the wall charger from the electrical outlet pull on the plug not the cord The AC wall charger must be app...

Page 50: ...tal device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interfere...

Page 51: ...ith Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Canadian regulations restrict the use of channels in the band 5150 MHz to 5250 MHz to indoor use only When this product is connected with...

Page 52: ...tes d exposition aux radiations dans un environnement non contrôlé Cet équipement est en contact direct avec le corps de l utilisateur dans des conditions de fonctionnement normales Cet émetteur ne doit pas être co localisées ou opérant en conjonction avec tout autre antenne ou transmetteur CE Marking European Union Products bearing the CE marking comply with the EU Directive 2014 53 EU CE complia...

Page 53: ...ne of the licenses extend to any other product regardless of whether such product is included with this product in a single article No license is granted or will be implied for any other use Additional information may be obtained from MPEG LA LLC See www mpegla com No rights are given for Dolby patents used in the Dolby portion of this product A list of relevant patents may be obtained from Dolby ...

Page 54: ...Ruggedized Field Computer Owner s Manual Windows 10 is automatically updated which is always enabled ISP fees may apply Additional requirements may apply over time for updates Cortana experience may vary by device ...

Page 55: ...D Specifications ...

Page 56: ...D SDXC slot user accessible Physical Features Dimensions standard 5 4 wide x 8 48 long x 1 36 thick 137 mm x 215 mm x 35 mm Weight 1 5 to 2 2 lb 680 907 g depending on battery configuration and internal options installed Durable chemical and shock resistant design Easy to grip impact absorbing overmolded bumpers Display Active viewing area 7 178 mm WXGA 800 x 1280 pixel resolution Backlit LCD Outd...

Page 57: ...3 0 Host full size A connector Power input is 10 V 17 V nominal 12 VDC 3 5 mm audio jack supports stereo headset microphone Wireless Connectivity Bluetooth wireless technology 4 0 long range Bluetooth wireless technology 2 1 EDR extended range select models Wi Fi 802 11 a b g n 2 4 GHz and 5 GHz Audio Mono speaker loud and clear Microphone low noise LED Activity Indicators Red power applied chargi...

Page 58: ...hours waterproof and dustproof Designed to MIL STD810G Tests ME 60 sand dust ME 51 53 54 X Y Z axis helicopter vibe ME 55 56 57 X Y Z axis general vibe ME 52 Water Immersion 1 meter ME 59 Aggravated Temperature Humidity cycle ME 67 Temperature cycle ME 62 Temperature shock ME 66 Altitude Certifications and Standards FCC Class B CE Marking Industry Canada IEC EN 60950 safety Bluetooth SIG qualifica...

Page 59: ...ky Notes Store Task Manager Touchscreen Profiles config control SRU Voice Recorder Windows PowerShell Windows Speech Recognition Software on individual units may vary from this list Configurations Standard features Wi Fi Bluetooth 4 GB RAM 64 GB flash storage front and rear cameras and a GPS GNSS receiver with internal antenna Optional features 4G LTE data modem 128 GB storage extended range Bluet...

Page 60: ... EM7305 region dependant Supports micro SIM card only Micro SIM card header inside battery compartment with card detect feature and card retainer Does not support voice calls or SMS Supports 3G UMTS HSUPA HSDPA HSPA HSPA WCDMA EVDO LTE See more details at the end of this chapter Standard Accessories SHC5000 Adjustable Hand Strap Sokkia PN 1013589 01 Removable Li Ion battery AC wall charger with in...

Page 61: ...r Sokkia PN 1013584 01 SHC5000 Anti Glare Screen Protector Sokkia PN 1013586 01 SHC5000 Polarized Screen Protector Sokkia PN 1013587 01 Survey GPS pole clamp and mount Vehicle charger cable 12 V vehicle power port 6 ft Vehicle mounting dock with power and communications Vehicle Dock Pole mount dock attachment AC wall charger 45 W Includes cord with U S plug Input 120 240 VAC 50 60 Hz Output 12 VDC...

Page 62: ...ands LTE North America B2 B4 B5 B13 B17 B25 EU ROW B1 B3 B7 B8 B20 UMTS HSPA North America B1 B2 B4 B5 B8 EU ROW B1 B2 B5 B8 GSM GPRS EDGE North America GSM 850 EGSM 900 DCS 1800 PCS 1900 EU ROW GSM 850 EGSM 900 DCS 1800 PCS 1900 CDMA 1xRTT North America BC0 BC1 BC10 EV DO Rev A Note ROW Rest of World or Non North America ...

Page 63: ...Index ...

Page 64: ...l 57 Standard 56 Action Center 10 AC wall charger 45 Anatomy of the SHC5000 2 3 Audio Features 19 Audio Jack 19 Microphone 19 Speaker 19 B Battery Compartment 3 Battery Door 2 3 Battery Pack Battery Life 14 15 Charge 5 14 Install 4 5 Internal 2 14 15 Removable 3 4 Status 14 Storage 34 Warnings 44 Battery Pack Internal 14 15 Battery Pack Removable 3 5 14 16 Bluetooth Wireless Communication 22 23 C ...

Page 65: ...mpass 22 Configurations 55 Connector Ports 3 18 Ctrl Alt Delete Function 20 D Data Modem 26 Set up a Data Account 26 Install the SIM Card 26 Data Storage 52 Declaration of Conformity 48 Display Backlight 11 Magnifier 11 Dock See Office Docking Station Documentation 3 E Environmental Ratings and Standards 54 Equipment Warnings 45 Excell Battery Company Charge Instructions 45 F Features Optional 26 ...

Page 66: ...16 Limitation of Liability 40 Locked Up 21 M Magnifier 11 Memory 52 Microphone 19 53 O Office Docking Station 28 Operating System 10 52 Install Languages 8 Updates 8 P Physical Features 52 Powering Off and On 20 Power Management Battery Pack 15 Power Off 20 Product Warnings 44 R Recovery Image 21 Recycling the SHC5000 and Batteries 36 Removable Battery Pack 3 5 Repairing 41 System Information 42 ...

Page 67: ... Plans 41 Set Up 6 Set up Tasks Initial 3 SIM Card 3 4 27 Sleep 19 Software Included 55 Speaker 2 Specifications 52 59 Start Menu 10 Storing the SHC5000 34 Stylus 3 7 18 Stylus Storage Slot 2 Tether 7 System Information 10 42 T Tablet mode 6 Task Manager 20 Temperature Specifications 54 Touchscreen 10 12 Calibration Tool 12 Protecting the Touchscreen 35 Settings 10 Specifications 52 ...

Page 68: ...ost 18 W Wall Charger 45 Warnings 44 45 Battery Warnings 44 45 Wall Charger Warnings 45 Warranty 38 41 Exclusions 38 Limitation of Liability 40 Remedy 39 Repairs 40 Services 41 Warranty Exclusions 38 Wi Fi Wireless Communication 23 Connecting to a Wi Fi Network 23 Windows Start Menu 10 Wireless Safety 28 ...

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